Splunk AppDynamics and ServiceNow IT Operations Management are leading players in IT monitoring and management solutions. AppDynamics offers comprehensive application performance monitoring, making it ideal for debugging and proactive alerting, whereas ServiceNow excels in IT service management, providing seamless integration with its ecosystem for managing IT operations.
Features: Splunk AppDynamics includes features like stack trace analysis, JVM monitoring, transaction tracking, and deep dive diagnostics for enhanced application performance understanding. ServiceNow IT Operations Management offers integrated asset discovery, service mapping, and IT services unification for streamlined IT service management.
Room for Improvement: AppDynamics could improve its network monitoring, dashboard customization, mobile accessibility, and simplify its licensing. ServiceNow should enhance its discovery features, reduce costs, improve service mapping, and expand AI integration to support cloud and container environments.
Ease of Deployment and Customer Service: AppDynamics supports diverse deployment options, including Public, Hybrid, and On-premises, with highly rated customer service. ServiceNow focuses on cloud-centric deployments with ease of integration into existing IT environments, although initial complexity can be a challenge. Both solutions are praised for their customer support teams.
Pricing and ROI: AppDynamics is a premium-priced solution known for its ROI in reduced issue resolution time and performance insights, justified by high tiered licensing costs. ServiceNow is also costly but offers long-term value through comprehensive enterprise solutions, making them both suitable for larger enterprises with broad needs and the ability to invest upfront.
It reduced staffing needs from four full-time staff to fewer due to automation.
The response time of technical support could be improved.
The customer service and support are helpful and responsive.
ServiceNow ITOM scales very well to small and medium businesses.
We have reached maximum capacity in our tier, and extending capacity has not been cost-effective from Splunk's perspective.
I did not find any Docker solution available with it, and a separate instance has to be installed.
It is necessary to conduct appropriate testing before deploying them in production to prevent potential outages.
I can rate it nine out of ten.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
Splunk AppDynamics provides an end-to-end view of the application but misses the infrastructure part, which is crucial.
If AppDynamics could develop a means to monitor without an agent, it could significantly improve application performance and reduce potential problems.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Customers have to pay a premium price, however, they receive considerable value from the product.
All these solutions at the moment are cheap, but it is like paying for insurance; you pay insurance to avoid major damage.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
What I like the most about Splunk AppDynamics is the end-to-end observability for the application, along with traces.
The feature that I appreciate in AppDynamics Browser Real-User Monitoring is the intuitive and user-friendly dynamic mapping it creates for workflows.
The real-time feature provides me with insights into what's happening.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk AppDynamics enhances application performance monitoring with advanced diagnostics and real-time insights, offering seamless end-to-end transaction tracking and infrastructure visibility.
AppDynamics provides critical tools for businesses to analyze application behavior and performance. Through innovative features like transaction snapshot analysis and adaptable dashboards, users can quickly identify and address issues, ensuring high levels of system uptime and efficiency. It is designed to support complex environments including Kubernetes and AWS, enhancing user experience by detecting performance issues early. Despite needing improvements in network monitoring and integration, it remains a robust option for tracking application health.
What are the key features of AppDynamics?In industries like financial services and e-commerce, AppDynamics facilitates performance tracking across distributed systems, optimizing infrastructure to meet consumer demands. It excels in environments needing precise transaction monitoring and is pivotal in delivering high value and satisfaction.
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