Top 10 Avaya Infinity Platform Alternatives

Vendor: Avaya

4.8 out of 5

2 reviews
100% willing to recommend

166 followers

Top Avaya Infinity Platform Competitors

Discover the top alternatives and competitors to Avaya Infinity Platform based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Amazon Connect, and Five9. The alternatives are sorted based on how often peers compare the solutions.

Avaya Infinity Platform surpasses its competitors by offering seamless communication integration, advanced AI-driven analytics, and robust scalability, ensuring businesses can efficiently manage customer interactions while enhancing user experience and operational efficiency.

Avaya Alternatives Report

Learn what solutions real users are comparing with Avaya, and compare use cases, valuable features, and pricing.

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Genesys Cloud CX

4.4 out of 5

Genesys Cloud CX

4.4 out of 5

Avaya Infinity Platform is favored for its cost-effectiveness and flexible traditional telephony options. In comparison, Genesys Cloud CX appeals with its advanced AI features and efficient omnichannel support, making it an attractive choice for businesses seeking futuristic capabilities and robust long-term scalability.

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Pricing

Avaya Infinity Platform features a substantial initial setup cost, whereas Genesys Cloud CX offers a more streamlined, lower-cost setup experience, highlighting a significant pricing difference between the two solutions.

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Pricing

Amazon Connect

4.2 out of 5

Amazon Connect

4.2 out of 5

Avaya Infinity Platform attracts tech buyers with its robust communication tools and hybrid environment support, providing flexible deployment and customer service. In comparison, Amazon Connect appeals through AI-driven analytics and scalability, leveraging AWS infrastructure for fast deployment and innovation.

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Pricing

Avaya Infinity Platform involves a higher setup cost, while Amazon Connect offers a more cost-effective setup process.

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Pricing

Avaya Infinity Platform involves a higher setup cost, while Amazon Connect offers a more cost-effective setup process.

Five9

4.3 out of 5

Five9

4.3 out of 5

Avaya Infinity Platform excels in pricing and customer support, appealing to businesses prioritizing these areas. In comparison, Five9 offers superior functionality with AI-driven analytics and predictive dialing, making it ideal for those seeking feature-rich solutions with long-term value.

Download Avaya Infinity Platform vs. Five9 Report

Pricing

Avaya Infinity Platform has a higher setup cost compared to Five9, which offers a more cost-effective option for new users.

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Pricing

Avaya Infinity Platform has a higher setup cost compared to Five9, which offers a more cost-effective option for new users.

Cisco Finesse

1 out of 5

Cisco Finesse

1 out of 5

Avaya Infinity Platform, with its competitive pricing and robust multichannel capabilities, attracts budget-conscious buyers. In comparison, Cisco Finesse offers advanced analytics and extensive customization, appealing to those needing deep insights despite a higher cost. Avaya excels in support, while Cisco promises long-term value.

Pricing

Avaya Infinity Platform offers a lower setup cost, while Cisco Finesse presents a more premium initial pricing. Each solution has distinct financial commitments, affecting budget decisions.

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Pricing

Avaya Infinity Platform offers a lower setup cost, while Cisco Finesse presents a more premium initial pricing. Each solution has distinct financial commitments, affecting budget decisions.

Related categories

Contact Center Platforms

Workforce Engagement Management

Customer Experience Management