Support for AWS WAF needs improvement.
Solution architect at NTT
Protects web applications against attacks; stable and scalable firewall with a straightforward setup
Pros and Cons
- "Stable and scalable web application firewall. Setting it up is straightforward."
- "Technical support for AWS WAF needs improvement."
What needs improvement?
For how long have I used the solution?
I've been using AWS WAF for a very short period, e.g. just a few weeks.
What do I think about the stability of the solution?
I find AWS WAF to be a stable product.
What do I think about the scalability of the solution?
AWS WAF is a scalable product.
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AWS WAF
November 2024
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How are customer service and support?
Technical support for AWS WAF could still be improved, e.g. support could be faster, more knowledgeable, and friendlier.
How was the initial setup?
The initial setup for AWS WAF was straightforward. It could take between two days to two weeks.
What about the implementation team?
We implemented AWS WAF through our in-house team and a consultant.
What other advice do I have?
I've been using a mix of AWS products, including AWS WAF.
I'm satisfied with AWS WAF, and I've had no issues with it. I can't really find fault in the product. It's a good product.
We have hundreds of AWS WAF users within our company. We also have plans of increasing the number of users of the product.
The advice I would give to people who want to start using AWS WAF is that it's a good option if they're migrating to the cloud. It can take up a lot of legacy systems, e.g. it's scalable. Most of my customers are on the cloud, and for anyone who's struggling, it would be good to start anytime. Start small and scale, rather than just going fully onto the cloud.
Users need to pay for the product license.
My rating for AWS WAF is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AWS Security Specialist at a computer software company with 1,001-5,000 employees
Helps to protect internet system applications
Pros and Cons
- "The most valuable feature of the solution is the ability to integrate central sets. It protects from intrusion attacks such as scripting and SQL injections."
- "We should be able to do proper whitelisting."
What is our primary use case?
We use AWS WAF to protect internet system applications.
What is most valuable?
The most valuable feature of the solution is the ability to integrate central sets. It protects from intrusion attacks such as scripting and SQL injections.
What needs improvement?
We should be able to do proper whitelisting.
For how long have I used the solution?
I have been working with the solution for four years.
What do I think about the stability of the solution?
AWS WAF is stable.
What do I think about the scalability of the solution?
My company has more than 10,000 users. The tool is scalable.
How are customer service and support?
AWS WAF's tech support is not complicated.
How would you rate customer service and support?
Positive
How was the initial setup?
AWS WAF's deployment is easy.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
AWS WAF has reasonable pricing.
What other advice do I have?
You need to consider the use cases before implementing the solution. I rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
AWS WAF
November 2024
Learn what your peers think about AWS WAF. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Infrastructure Engineer
Useful for protecting against unauthorized access and data breaches but very expensive
Pros and Cons
- "The most valuable feature is the capability to limit access based on geographical location by restricting specific IP addresses."
- "I would like to see the addition of more advanced rate-limiting features in the next release. It would be beneficial to extend rate limiting beyond just web servers to the main node level."
What is our primary use case?
We use the AWS platform to implement custom security rules based on our company's SOP. We apply custom rules to protect specific APIs and specific endpoint URLs. This allows us to tailor our security measures to our specific needs and requirements.
How has it helped my organization?
AWS WAF has improved our organization by allowing us to restrict access to our services based on location, which means that only customers from specific locations can access our services. It helps protect against unauthorized access and data breaches.
What is most valuable?
The most valuable feature is the capability to limit access based on geographical location by restricting specific IP addresses.
What needs improvement?
In terms of improvement, AWS WAF works perfectly fine right now. I would like to see the addition of more advanced rate-limiting features in the next release. It would be beneficial to extend rate limiting beyond just web servers to the main node level.
For how long have I used the solution?
I have been using AWS WAF for three years.
What do I think about the stability of the solution?
I would rate the stability of the solution an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of AWS WAF an eight out of ten. All requests, about 100,000 per month, go through the AWS App, ensuring the entire infrastructure is compliant with it. We use it 24/7.
How are customer service and support?
The technical support is slow to respond, and it's a paid service. I wouldn't recommend relying on it.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup was simple and I did it myself. I would rate it an eight out of ten in terms of easiness. The deployment was in-house and it took five to ten minutes. It is mostly automated so it did not require much manual assistance. If errors or failures occur, reports are generated and shared with the relevant team for resolution. The deployment process involved specifying endpoint URLs in the web test code to enable automatic integration and we had to wait a little due to cooling time on the web test board.
What's my experience with pricing, setup cost, and licensing?
The solution is really expensive. I would give it a ten out of ten in terms of costliness. You have to pay additionally for data transfer.
What other advice do I have?
I would advise someone considering AWS WAF to start with testing on AWS but be cautious of data transfer costs, especially if the project is longer than four months because that is when the additional cost appears. You should assess if it's suitable for your specific use case and make sure to test it before committing to avoid unexpected expenses when moving to the cloud. Overall, I would rate the solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infrastructure Architect at GoSee Travel
Scalable solution with good technical support
Pros and Cons
- "The solution is stable."
- "They should make the implementation process faster."
What is most valuable?
The solution's price is affordable compared to Fastly.
What needs improvement?
They should make the solution's implementation process faster. Presently, we have to write code and work a lot more for integration. It doesn't provide any default logs. So, we need help getting logs, audio, and dashboard queries. Also, there should be technical documentation for the solution in case of errors. Every time we have to log a support case with AWS to obtain details to resolve it. Instead, it would be better if they provide a proper document for reference.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is very scalable. We have 150 solution users in our organization.
How are customer service and support?
The solution's technical support is good.
Which solution did I use previously and why did I switch?
We have used Fastly before. It is easier to implement but is expensive compared to AWS.
How was the initial setup?
The solution's initial setup process is very complex. We need to write code for image optimization. Overall, its implementation is time-consuming.
What's my experience with pricing, setup cost, and licensing?
The solution's cost depends on the use cases.
What other advice do I have?
I rate the solution a ten. It requires executives with technical knowledge to understand the use cases.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Consultant at Unaikui
The solution should improve the pricing, though it is very scalable and stable
Pros and Cons
- "We can host any DB or application on the solution."
- "The solution can improve its price."
What is our primary use case?
I use the solution for firewall protection. It can also be used for authentication and authorization.
What is most valuable?
AWS WAF is a great solution. We can host any DB or application on the solution.
What needs improvement?
The solution can improve its price.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is very scalable. Approximately 1000 people in our organization use the solution.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
When we had set it up for a large insurance company, the deployment took us over six weeks. We deployed the solution with an in-house team. We need quite a bit of technical staff to maintain the solution.
What other advice do I have?
I use the latest version of the solution. I have used Oracle and Azure too. Overall, I rate the solution a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior security engeneer at a media company with 1,001-5,000 employees
Customizable features and a great solution for monitoring
Pros and Cons
- "The customizable features are good."
- "The product could be improved by expanding the weightage units of rules."
What is our primary use case?
We primarily use this solution for monitoring and blocking to ensure protection against application layer attacks. These include application-related core rules, database-specific attacks, Linux-based attacks and some custom rules deployed. These rules assist us in blocking specific attacks that come from the internet into our cloud infrastructure.
What is most valuable?
The customizable features are good. For example, we can write our own rules and match character and size limits.
What needs improvement?
The product could be improved by expanding the weightage units of rules we have when writing policy. Currently, our company uses WAF policy and Web ACL but is limited to only 1500 units of rules.
For how long have I used the solution?
We have been using this solution for three years and are currently using version two. We deploy this solution on Amazon public cloud.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
This solution is scalable because it provides many features.
How are customer service and support?
We have received good support from the customer service and support team. They identify our problems and assist in resolving any issues we have.
How was the initial setup?
Our initial setup was straightforward, and deployment by automation only took a few minutes.
What's my experience with pricing, setup cost, and licensing?
I cannot comment on licensing costs and pricing as I am unsure of the exact costs.
What other advice do I have?
I rate AWS WAF an eight out of ten. I would advise new customers to choose custom policies because they provide more flexibility in guarding against attacks on cloud infrastructures. Additionally, it protects both regional and global servers.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a non-profit with 10,001+ employees
A stable solution, but installation, navigation and configuration are overly complex and the price is not efficient for small customers
Pros and Cons
- "The solution is stable."
- "While the complexity of the installation can vary from one service to another, overall, I would say that it and the configuration and navigation are somewhat complex."
What is our primary use case?
While I cannot say for certain, I believe that we are using the latest version.
What is most valuable?
I like the scalability, as it provides platform, infrastructure and software as a service. These are the best features. When it comes to the API Gateway, such as Amazon Web Application Framework, the web application will be protected by all industry standard security aspects. We are talking about encryption, firewalls, SSL and TLS. Basically, all web exploit policies and rules will be applied, so that one's web or mobile app can be highly secured.
In terms of hosting the instances, the solution takes care of all necessary scaling to ensure that the application load is balanced. The horizontal or vertical scaling can be automatically removed. As such, AWS provides many services and features.
What needs improvement?
The pricing should be more affordable, especially as it pertains to small clients.
While the complexity of the installation can vary from one service to another, overall, I would say that it and the configuration and navigation are somewhat complex. These could stand improvement and bring down my rating of the product.
Customer support should also be improved.
For how long have I used the solution?
I have been using AWS WAF for around two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
While it can vary according to the service involved, installation, configuration and navigation are, broadly speaking, complex.
What's my experience with pricing, setup cost, and licensing?
The solution could be more cost-efficient for small customers.
What other advice do I have?
The solution may be expensive for smaller customers and vendors, although it would be recommended for large ones who can afford it.
Our organization has only a few years, consisting of the internal team, who are making use of the solution.
I rate AWS WAF as a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security implmentation engineer at a security firm with 51-200 employees
The product is highly scalable and has a helpful support team, but it should improve the features that mitigate DDoS attacks
Pros and Cons
- "We do not have to maintain the solution."
- "The product should improve the DDoS-related features."
What is our primary use case?
We use the solution for publishing important applications. These sites are accessed by hundred to one million users every day.
What is most valuable?
We do not have to maintain the solution. Amazon maintains the product.
What needs improvement?
We have a lot of issues related to attacks on our cloud. There is a limitation on how to mitigate the issues in the solution. The product should improve the DDoS-related features.
The solution should provide an advanced tool for DDoS migration and a better reporting method. Compared to other solutions, we do not get all the information we need for reporting.
For how long have I used the solution?
I am dealing with the solution right now.
What do I think about the stability of the solution?
The solution is stable. It does not depend on the data centre or browser consumption.
What do I think about the scalability of the solution?
The product has high scalability. I can increase the resources without any effort.
How are customer service and support?
The support team is very helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is too simple on the AWS. It is not complex at all. If we take certain courses and view a lot of videos on how to implement the solution, it is very easy. Support helps us with the deployment.
What about the implementation team?
Our teams do not manage the product. The deployment process includes adding a new customer, reserving their information on the cloud, creating the nodes, publishing the service and testing it on the old security aspects. Then, the solution is deployed on the cloud.
The time taken for deployment depends on the customer's requirements. Usually, there is a delay due to missing information from the customers. One or two engineers can handle the deployment. We do not need a big team for it.
What other advice do I have?
We have decided to use Cloudflare to integrate with AWS, and most of our issues have been resolved. I would recommend the solution. However, it depends on the customer’s data confidentiality. If there are confidential data on the servers, they should not be on the cloud. They can use the cloud solution if the data is normal and not critical. Overall, I rate the product a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Updated: November 2024
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