We compared AWS WAF and Cloudflare Web Application Firewall based on our user's reviews in several parameters.
AWS WAF is praised for its effective protection, comprehensive logging capabilities, and customizable rule sets. The customer service is highly responsive and contributes to a positive experience. The return on investment has been positive, but there are areas for improvement in documentation and user-friendliness. On the other hand, Cloudflare Web Application Firewall is commended for enhancing website security, user-friendly interface, and integration with other services. The customer service is efficient, and the pricing is competitive. However, users have noted a need for more customization options and improvements in response times and ease of use.
Features: AWS WAF stands out for its effective protection against web attacks, integration with other AWS services, and efficient management of multiple websites. In contrast, Cloudflare WAF is praised for its website security enhancement, user-friendly interface, and comprehensive reporting capabilities.
Pricing and ROI: The setup cost for AWS WAF was minimal and the process was smooth and straightforward. Users found the pricing affordable and the licensing flexible. Cloudflare Web Application Firewall also had competitive pricing with straightforward setup costs and flexible licensing options., AWS WAF users have reported increased security, reduced risks, and improved protection against web threats, with cost savings and enhanced firewall management. Cloudflare's Web Application Firewall has resulted in significant financial gains.
Room for Improvement: The AWS WAF product could improve its documentation and instructions for users with limited technical expertise. Users also find difficulties in setting up and managing rules and desire a more user-friendly interface. In contrast, Cloudflare Web Application Firewall would benefit from enhancements in customization options, response times, and ease of use. Users want more flexibility in tailoring firewall settings and quicker notifications and responses. The interface is also seen as complex and needing simplification for a better user experience.
Deployment and customer support: The user reviews for AWS WAF emphasize the importance of considering the duration for different phases of implementing a new tech solution. This includes both deployment and setup, which may vary in timeframes. On the other hand, the Cloudflare Web Application Firewall reviews highlight that the duration can vary among users, with some spending three months on deployment and a week on setup, while others only require a week for both. It is necessary to evaluate the context in which these terms are used and consider them collectively., AWS WAF's customer service and support have consistently been praised for their excellence and responsiveness. Users receive prompt assistance and solutions to queries, while the knowledgeable support team ensures overall customer satisfaction. In comparison, Cloudflare Web Application Firewall also has excellent customer service, with responsive and efficient assistance, addressing issues promptly and providing clear instructions. Users feel supported and confident with Cloudflare's customer service.
The summary above is based on 41 interviews we conducted recently with AWS WAF and Cloudflare Web Application Firewall users. To access the review's full transcripts, download our report.
"AWS WAF is something that someone from a cloud background or cloud security background leverages. If they want to natively use a solution in the cloud, AWS WAF comes in handy. It's very useful for that, and the way we can fine-tune the WAF rules is also nice."
"The interface is good."
"The most valuable feature of the solution is the ability to integrate central sets. It protects from intrusion attacks such as scripting and SQL injections."
"The security firewall plus the features that protect against database injections or scripting,"
"AWS has flexibility in terms of WAF rules."
"AWS WAF is very easy to use and configure on AWS."
"This is not a product that you need to install. You just use it."
"One common use case is using detection protection for enhancing security models in AWS. Another use case is implementing log analysis and response recovery procedures for email services."
"It is configurable via API."
"The integration of Cloudflare with Cloud Suite is its most valuable feature."
"Someone with a basic understanding of networking and security will be able to implement the firewall's basic features within 15 minutes."
"We like that there's load balancing, firewall capabilities, DDoS protection, et cetera, all covered by Cloudflare."
"Technical support has a very fast response time and they are helpful."
"The product has improved our security posture by blocking bad actors."
"It is a SaaS solution unlike much of the competition."
"Caching is the most valuable feature of Cloudflare Web Application Firewall."
"The cost must be reduced."
"When users choose the free service, there isn't great support available to them."
"We have issues with reporting, troubleshooting, and analytics. AWS WAF needs to bring costs down."
"This solution could be improved if the configuration steps were more specific to WAF, compared to other cloud services."
"AWS WAF should provide better protection to its users, and the security features need to improve."
"In a future release I would like to see automation. There's no interaction between the applications and that makes it tedious. We have to do the preparation all over again for each of our other applications."
"They should work to define more threats, add more security, and make it more compliant with more security companies."
"The price could be improved."
"There could be an option to duplicate the cluster to maintain the consistency of rules."
"It would be ideal if the solution offered better log integration and more integration with different platforms."
"A key challenge arises when dealing with numerous integrations with HVAC systems. Depending on the specifics, there might be some configuration mismatches, which necessitate specific support."
"They have some limitations with third-party integrations."
"Its stability could be better."
"The notification part could be improved. It's very much connected to Web Application Firewall, rate-limiting, and DDoS protection."
"I have experienced some difficulties with Cloudflare's support as a customer based in India."
"Their documentation could be better. They don't have documentation that explains everything well. They have documentation for everything you're looking for, but they lack a single piece of documentation to tie everything together. As a new user or beginner, it took us a little bit of time to figure out how to put all these things in place."
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AWS WAF is ranked 1st in Web Application Firewall (WAF) with 52 reviews while Cloudflare Web Application Firewall is ranked 7th in Web Application Firewall (WAF) with 16 reviews. AWS WAF is rated 8.0, while Cloudflare Web Application Firewall is rated 8.2. The top reviewer of AWS WAF writes "A highly stable solution that helps mitigate different kinds of bot attacks and SQL injection attacks". On the other hand, the top reviewer of Cloudflare Web Application Firewall writes "A cloud solution for web application firewall protection with rate-limiting, managed, and custom firewall rules". AWS WAF is most compared with Azure Web Application Firewall, Microsoft Azure Application Gateway, F5 Advanced WAF, Imperva Web Application Firewall and Fortinet FortiWeb, whereas Cloudflare Web Application Firewall is most compared with Microsoft Azure Application Gateway, Akamai App and API Protector, Fortinet FortiWeb, Azure Front Door and NGINX App Protect. See our AWS WAF vs. Cloudflare Web Application Firewall report.
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