Check Point Harmony Email & Collaboration Reviews

Our team primarily uses Google Workspace for email, so we were looking for a solution that could protect us from spam, phishing attacks, and other email threats. 

Harmony Email fits the bill perfectly because it's an API-based product that doesn't require any MX record or other configuration changes. It's also very easy to use and manage, even for non-technical users.

I appreciate the ease of deployment and the intuitive dashboard. Even someone with basic IT knowledge can easily understand the dashboard and identify potential threats. With one hour of training, anyone can effectively use this product.

There are a few areas for improvement. One is the occasional sluggishness or latency, which is likely due to the cloud-based nature of the solution. So, the performance can be better.

Additionally, while Harmony Email can detect phishing emails that Google has missed, it would be even better if it could automatically quarantine or delete these emails.

Since we use multiple Google Workspace accounts across three separate domains, it would be incredibly helpful if Check Point Harmony Email could provide a single dashboard that consolidates all of this information. 

Additionally, Harmony Email should support other email providers beyond Microsoft and Google, as I also use Joho with over a thousand email IDs.

Having a unified dashboard and expanding support to other email providers would significantly enhance the product's usability for many users.

Currently, I have to rely on a separate gateway solution, like Cisco, to protect my Joho emails. It would be much more convenient if Harmony Email could handle all of my email protection needs.

I've been using Harmony Email for about four or five months now.

It is cloud-based, so the performance is low. I would rate the stability an eight out of ten. It is stable but the performance is low.

I would rate the scalability an eight out of ten. We have 300+ end users using this solution. 

The customer service and support are not very prompt like SonicWall and other vendors in the same space. Perhaps because Check Point is not as prominent in my region, their SLA is not terrible. It's just not very effective. 

For instance, if I need support within 15 or 30 minutes, it won't happen. It could take up to four hours. 

Neutral

I initially started with Cisco Gateway. However, due to ongoing changes, we would have needed to modify MX records or other settings, making the configuration more complex. 

As a result, we decided to try Check Point Harmony Email and Collaboration, and after conducting a proof of concept (POC), we decided to deploy it. We also checked Barracuda.

So, we chose Check Point over Barracuda during the POC. The primary reason was that Check Point Harmony Email is easy to configure and requires no MX record changes. 

Additionally, it's more effective because it's an AI-based solution. It provides insights into the origin of emails, the connection between the sender and receiver, their previous email history, and the frequency of their communication. These features are unique to Check Point Harmony Email and Collaboration.

The initial setup is very simple because only API configuration was there. We provide a user and password on our dashboard, and we can use it remotely. 

It took only 10 to 15 minutes to deploy. Initially, it takes time to collect the data and create timelines. The solution doesn't require any maintenance. 

The pricing is in the middle. Check Point's pricing is not the highest in the competitive market. 

It's more expensive than Barracuda but less expensive than Cisco. So, I would give it a rating of six out of ten, where one is expensive and ten is cheap. 

Overall, I would rate the solution an eight out of ten. 

My main use case for Check Point Harmony Email & Collaboration is to protect email against all zero-day threats, compromised QR codes, other malicious account attachments, and more.

I do not have anything else to add about how I use it at present.

The best features Check Point Harmony Email & Collaboration offers in my experience are unified quarantine, account takeover protection, and de-fishing.

Unified quarantine and de-fishing have made managing threats easier and saved our time also.

Check Point Harmony Email & Collaboration has positively impacted my organization, as I have noticed fewer security issues now, and that makes productivity increase also.

The productivity boost has shown itself in my day-to-day work as around a 20% boost in productivity.

Check Point Harmony Email & Collaboration could be improved with better integration with third-party solutions.

I do not wish for it to work better with a specific third-party tool or platform, and I do not want to add more about the needed improvements.

I have been using Check Point Harmony Email & Collaboration for two years.

Check Point Harmony Email & Collaboration is stable.

The scalability of Check Point Harmony Email & Collaboration is good.

The customer support for Check Point Harmony Email & Collaboration is good.

I would rate the customer support an eight on a scale of one to ten.

Positive

I previously used a different solution, which was Cisco, and I chose Check Point for better security.

The initial setup with Check Point Harmony Email & Collaboration was a little complex.

I have seen a return on investment, as I can share relevant metrics like money saved, time saved, and fewer employees needed, all of them.

My experience with pricing, setup cost, and licensing for Check Point Harmony Email & Collaboration has been all good.

I did not evaluate other options besides Cisco before choosing Check Point Harmony Email & Collaboration.

My advice to others looking into using Check Point Harmony Email & Collaboration is to go for it. It's a good solution.

I would rate Check Point Harmony Email & Collaboration an eight out of ten overall because if it was a little less complex, it would make it a ten for me.

My company does not have a business relationship with this vendor other than being a customer.

I was not offered a gift card or incentive for this review.

I do not have any additional thoughts about Check Point Harmony Email & Collaboration as of now.

We use lots of other tech products such as Cisco, Fortinet, and all.

Our primary use case for Check Point Harmony Email & Collaboration is filtering email traffic.

Check Point Harmony Email & Collaboration has improved our organization by significantly reducing phishing and malware incidents, enhancing overall email security. Its AI-driven threat detection has helped prevent advanced attacks before reaching users. Integration with Microsoft 365 streamlined protection without disrupting workflows. The centralized dashboard also improved visibility and control over email and collaboration threats, saving time for IT teams.

Check Point Harmony Email & Collaboration is highly integrable with Microsoft services, delivering comprehensive protection to our inboxes. This integration allows for enhanced security, identifying more phishing and other types of malicious emails than Microsoft Defender alone. Together, they provide a robust protection solution.

Check Point Harmony Email & Collaboration could improve in UI intuitiveness, false positive reduction, and integration with third-party apps like Slack. Users report complex configuration, limited API flexibility, and occasional overblocking of legitimate emails. Enhanced mobile admin support, clearer documentation, and more transparent pricing would also improve the user experience and adoption.

We have been using Check Point Harmony Email & Collaboration for about a year.

Customer support for Check Point Harmony Email & Collaboration is very good, excellent.

Positive

It was okay. No big issues during setup, only some challenges during first deployment but that is neglectable.

We have seen a return on investment with Check Point Harmony Email & Collaboration by saving time and needing fewer employees to manage email security.

The experience with pricing, setup cost, and licensing was okay.

Before choosing Check Point Harmony Email & Collaboration, we evaluated Proofpoint.

Check Point Harmony is not an email gateway, which Proofpoint is. Therefore, it integrates more easily with Microsoft email and services. I rate the overall solution as 10 out of 10.

The use cases include anti-spam and anti-phishing. We have Email Collaboration for the anti-spam solution and anti-phishing solution. It’s a very good platform because every day, we block about 1,000 to 5,000 batch emails with malware, spam, etc. So for our business, it’s very important to have this platform, this solution, because it helps us very well with all email.

I have only a few features, anti-spam, anti-phishing, and DLP for a use case. It’s a very good platform. I tried all the models, all the features in this platform, and it works very well.

The  pricing could be improved, because when I first bought it, it was cheaper than it is now. And the first time, I had more features than the trial license. It’s more costly now, but I have fewer features.

I have been using it for about four years. 

For the years we’ve worked with the product, we haven’t had downtime.

I would rate the stability a ten out of ten.

Our company has around 2,000 users. It is in the retail industry. 

I would rate the scalability a ten out of ten. 

We can make a ticket directly to the Check Point pack. It’s a great function. We don’t wait for customer support because customer requires collaboration, and it’s truly the case. 

If the customer doesn’t have a fixed mistake in the platform, they need to escalate to Check Point. But I can escalate directly to Check Point for any support or consultation. So it’s very good.

Positive

I tried Cisco.  I tried with Office 365. Check Point Harmony Email & Collaboration is a great solution compared to these other companies because it’s more intuitive. I can see attacks in real-time. 

The solution blocks all the malware and phishing emails. The percent of failures is maybe 1%. So 99% of phishing, spam, or malware is blocked with the Harmony solution.

The initial setup is easy. It  is because it’s in the cloud. So we need to integrate Harmony with Microsoft Office 365, and it works. Maybe in three minutes to one hour, it works very well. We needed to make policies and collaborate with users, but it was very easy.

The implementation and the resolution took one test.

We had two people, the customer and me, and maybe another person, but three people maximum is enough for the deployment process. 

Maintenance  is from Check Point. So we don’t need to do anything. It’s a great platform for maintenance. Check Point notifies us, so we need to do maintenance on the platform, and we’re okay with that. We’re good. We don’t need to do anything on the platform.

We don’t need to do anything on the platform.

The cost is a little bit expensive.

I recommend using this platform because it makes policies and email integrations with Office 365 very easy. You can integrate Microsoft Teams with Sharepoint and OneDrive, and you can protect these clouds.

Overall, I would rate it a ten out of ten.

We use the product to address core, perimeter, and administrative security requirements for firewalls within our environment. Additionally, we cater to email security requirements for clients using both Google Workspace and Microsoft 365 platforms.

The product's most valuable features for email security are its ability to safeguard domain names, detect duplicate email users, and identify spam emails impersonating legitimate email IDs, thereby enhancing overall security. It also has a robust filtering system.

It's very easy to use, and the onboarding process is straightforward. We can easily categorize users, create groups, and apply policies accordingly, simplifying policy management for different user groups within an organization.

In India, pricing is a concern, especially for SMEs. Check Point needs to address the pricing segment for SMEs. Apart from that, the technology and other aspects like sales and marketing are satisfactory.

Most OEMs provide similar capabilities. If any OEM introduces new features, Check Point must match those capabilities. It could improve by offering an on-premise solution for customers still using Microsoft Exchange, which currently provides only cloud-based services.

I have been using Check Point Harmony Email & Collaboration for about a year. We directly sell the latest version to customers, including SMEs, enterprises, and SMBs.

The product is stable. We have yet to encounter technical or deployment issues. My team is comfortable working with the solution due to its reliability and the prompt assistance that Check Point's support team provides. I rate the stability an eight out of ten.

We have 35,000 Check Point Harmony Email & Collaboration users, covering all three segments: small, medium, and enterprise.

It is a scalable product and meets the evolving business needs. Their communication and understanding of customer requirements make deploying and scaling the solution easy. I rate the scalability a seven out of ten.

We have yet to encounter many technical issues, but Check Point's support team has been responsive and helpful whenever required.

Positive

We completed ten deployments, including the installation and setup, in one week. Overall, it takes around seven days to complete. It involves collecting information from the customer about the number of users and the email services they use. The onboarding process is easy and takes one to two hours, followed by policy creation based on customer requirements.

I rate the process a nine out of ten.

The product is expensive compared to some competitors, especially for the SME segment in India. On average, it's around 10,00,000 to 15,00,000 lakh rupees for 200 users per year. Additional costs depend on the customer and their requirements.

I rate the pricing a six out of ten.

I suggest conducting a proof of concept (POC) before purchasing the product. Customers will likely find it reliable and effective after analyzing it for 10 to 15 days.

I rate it a seven out of ten.

Our primary use case for Check Point Harmony Email & Collaboration is email malware protection.

HEC has improved efficiency many times as its integration with M365 now puts all of these emails in one spot instead of having to create rules twice.

The user interface of Check Point Harmony Email & Collaboration is very intuitive and straightforward. The search functionality is very simple, and pretty much anyone can use it. The quarantine and release functionality for malware and junk mail is much more simplified than with previous products. It has reduced effort in tickets and manpower not needing to do this for people who would have to normally put in a ticket.

The portal site is a bit slow at times.  Plus, all new functions seem to be 'add-ons' instead of just being part of the platform.  This is not how I view a subscription.

I have been using Check Point Harmony Email & Collaboration for two years.

Check Point Harmony Email & Collaboration is stable.

Check Point Harmony Email & Collaboration is very scalable as it integrates with O365 cloud.

Customer service is very good.

Positive

We previously used Proofpoint. We switched because Proofpoint was not catching nearly as many items, and it was very burdensome to administer.

The initial setup was straightforward.

My experience with pricing, setup cost, and licensing has been positive. The product is just as expensive as the previous product, but it saves time and effort all around.

Before choosing Check Point Harmony Email & Collaboration, we evaluated Microsoft Defender.

It is a good product, very worth the money. On a scale of one to ten, I would rate Check Point Harmony Email & Collaboration an eight because of all the previous comments I made.

We mainly use this product for Email Security, and it has an extremely simple setup. We have it installed at one of our client's locations to detect and respond appropriately to common threats such as phishing, scams, and data leakage. This comprehensive coverage allows us to protect the services running within the organization. 

Check Point Harmony Email Collaboration enables us to efficiently and confidently implement necessary solutions for our various email configurations. The support services available are outstanding. When we sought a product demo for Harmony Email and Collaboration, it was very thorough.

The product is incredibly easy to set up and deploy, even across multiple tenants. Once we completed the connection process, we selected our policies and configured them to notify users about spam/phishing emails. 

It provides recommendations but also allows for customization to suit our needs. After the initial setup, we rarely need to make adjustments. 

We've contacted support a few times, and their responses have been quick and helpful. The user interface is very intuitive, and our technicians didn't need formal training because of how well it's laid out. We've implemented this across multiple tenants and have more than 1,000 users, with fewer than 10 tickets about potential false positives/negatives. This has significantly reduced the number of "Is this Spam" tickets from our customers.

The email security solution boasts an exceptional success rate in filtering out junk, spam, and phishing emails while ensuring that legitimate emails reach their intended recipients. The setup process is straightforward and user-friendly. The vendor is highly engaged with monthly meetings to introduce new features, and the account manager is notably responsive. In addition, the pricing offered is remarkably competitive compared to other options available in the email security market.

The ability to customize based on existing organizational goals, milestones, and current or future state designs is important. Customizable policies regarding how to handle specific email files, their contents, and appropriate remediation steps are critical in product selection. In larger organizations, the sheer volume of emails can be daunting when evaluating solutions. Ensuring the integrity of communications and proper collaboration is crucial to establishing the CIA triad. This solution has reduced insecurities and made scaling this product rather seamless.

Initial Learning Mode takes a while. I would like to have protection go live immediately and then have learning mode kick in after the initial scan Email Search can be clunky at times. It would be nice if there was a way to auto-fill recipients or sender fields with known users' payment options.

We have several clients, and one of them uses the Harmony Email gateway. We also plan to use this product because many of our clients are experiencing issues with their mail gateways and are considering using this product for using it against a variety of Cyber threats including malware and ransomware.

Scalability is 10/10 as with a larger organization, the sheer volume of emails can be quite intimidating when evaluating the scale of solutions. Ensuring the integrity of communications and proper collaboration is critical to establishing the CIA triad. This solution has reduced those insecurities and made scaling this product solution rather seamless.

My impression of the stability is 10/10 for this solution.

So far, we have received very good support for our issues, and the TAC for this product is really good. They provide a solution quickly.

Positive

Yes, we have used different products but have switched to this for below features and services.

• Cost management
• Enhance decision making
• Improve supplier or partner relationships
• Improve business process outcomes
• Drive revenue growth
• Improve compliance & risk management

The solution has an intuitive user interface which makes it easy for users to navigate around. it can streamline our work to become a more efficient organization.

We have an in-house professional services team who do the implementation part for us.

It's worth investing in this solution. We have a client who has recently acquired this solution and they are really happy with this product.

• Overall cost is really good as per their services and features.
• Product functionality and performance
• Accuracy of protection. 
• Ease of setup and ease of use. No complex policy-building
• Inline protection 
• Overall reduction in both spam and malware attacks.

We have multiple clients so do have other vendors as well like Proofpoint and Mimecast.

Overall, we are impressed with how this product allows us to be efficient, confident and successfully implement necessary solutions to our diverse range of email configurations

The company handles confidential information, such as clients' financial data, and it is important to keep that information secure to comply with certain regulations. 

One of the important challenges was to counteract the amount of phishing, ransomware attacks, and accidental leaks of information through email and collaboration applications.

We did not have a tool that would provide this security, so we chose to look for one and apply it to our environment.

The company handles a large amount of client information, some of which is confidential, including account numbers and sensitive information. This tool provides us with the features to meet the needs we have. 

One of these features is real-time threat prevention. It uses advanced analytics to detect and block malicious emails, phishing, and unwanted content before they reach inboxes. It also has DLP. This helps prevent the leak of information. In this way, we can reduce vulnerabilities.

The tool has many important features. Some of them are very valuable.

One of the most valuable is real-time prevention, which constantly analyzes and provides results. The leak control that comes with DLP is excellent. 

It provides us with a more centralized management where we can monitor everything that happens in our environment and in this way, can manage the security policies necessary for our organization in real time. 

It is fast and quite effective in terms of preventing any security incidents.

The product is a very effective tool. It provides a lot of security to ensure the confidentiality of the information.

Although it has good characteristics, it should improve the graphical interface and the latency that it sometimes presents.

They should also improve the quality of technical support since, in the last few years, they have lowered the quality of SLA response and do not provide concise solutions. 

They should also generate a knowledge base where the unified information or the most common errors are found so as not to depend so much on support.

I have experience using the solution for four years.

The stability presents as efficient.

The scalability is new; it is multi-cloud.

The experience has not been very good since we have had problems with the SLA.

Positive

There was no previous solution in the organization.

The initial implementation is complicated when you do not have experience with said tool.

It was implemented with the seller and his engineer in charge, which was very fast and friendly.

The investment is somewhat high. However, it will provide security for all customer information.

The tool is somewhat competitive with the others on the market. The installation has an average learning curve.

Several solutions were evaluated, such as Microsoft Defender for Office 365, Proofpoint Email Protection, and Cisco Secure Email.

It is an excellent tool for information security. Before acquiring it, you must analyze whether it meets company needs.