What is our primary use case?
We are one of the biggest cloud providers in Bangladesh, so we use this service and we are relaying the service to the end customer. We have many multinational companies, ODSMs providers, and banks as our customers, so it's pretty good, knowing that we have a kind of highly-loaded workload.
What is most valuable?
It's a very robust solution. There are a lot of products on the market you can access, but this is an end-to-end compact solution for the end customer. It's good, and it's a high-end type of product. The workload can handle anything and has an extended capacity.
What needs improvement?
The problem is that we always have to keep an eye out for new releases to make sure that the version we're running is up-to-date. The way their infrastructure is updated and evaluated, they are always updating their firmware structure. That is the only challenge we are experiencing, but you have to look for the updates all the time, which is a challenge and everyone's very frustrated at this point.
The cloud world is changing every day. It would be good if they added provisions for activities like micro-services and micro-segmentation.
For how long have I used the solution?
We have been using this solution for almost two and a half years.
What do I think about the stability of the solution?
It isn't stable so far because the problem is that you have to update your version, and then also update your firmware to the latest development. If you're using an old version of any of them, it makes trouble. That is a challenge we are facing, but it is okay. The solution handled an enterprise where they switch the workload and run it every day, so it is stable in that way.
What do I think about the scalability of the solution?
The solution is scalable. We are using so many clusters, including standard clusters, self-encryption device clusters, and accessories. It is definitely a scalable solution. As a service provider, we have over 80 people using the solution.
How are customer service and support?
I have reached out to technical support so many times. The team is definitely excellent. It's clear they want to be the biggest cloud company in the world, so they're very supportive people. They have a lot of knowledge to share, and I'm happy to work with them.
How was the initial setup?
There are a lot of constants and there's a lot to do on the infrastructure and stories part, so there are different segmentations. Integration of the stories part is okay if you have a knowledge of what the stories require. After the stories part, you also need to reach out to the Hyperflex center version for service to the cloud. If you're using EMC or maybe data updates or other things, it's the kind of thing where you need to understand those first.
For the later parts of the integration, you need to understand what you have because it really gets pretty complex. You have to integrate it with the gen network. It gets a little bit complex when there's micro-segmentation, or an application type of thing. You have to share that stuff with a lot of different segments, so I would say the network setup is pretty difficult and complex.
What about the implementation team?
Initially, we had a system integrator. They are from India and they initially helped us and guided us through it. They were here onsite and they worked with us and shared knowledge about how to do stuff and how to get the services. Initially it was definitely a challenge, but after getting the services and workload and testing so we knew what we needed, we moved into application. From that point we were able to do it on our own.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license.
What other advice do I have?
I would recommend this product, depending on the context. It depends on what kind of services you want to run and provide.
My company decided on this solution because of the stability, sustainability, and strength of the product. Also, they have so much support, and their people are knowledgeable. When you're having a problem, they will help you to find a solution. Whatever problem you are facing, you are able to solve.
I would rate this solution as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.