We use the product to provide visibility and support in a hybrid setup. It also helps to enforce new policies.
Team Lead at a tech services company with 51-200 employees
Offers visibility and support in hybrid setting
Pros and Cons
- "The most valuable features include remote inventory analysis, security features like geofencing, and software distribution."
- "The tool's pricing needs to be more flexible like Cisco's."
What is our primary use case?
What is most valuable?
The most valuable features include remote inventory analysis, security features like geofencing, and software distribution.
What needs improvement?
The tool's pricing needs to be more flexible like Cisco's.
For how long have I used the solution?
I have been using Cisco Meraki Systems Manager (MDM+EMM) for approximately two years.
Buyer's Guide
Cisco Meraki Systems Manager (MDM+EMM)
November 2024
Learn what your peers think about Cisco Meraki Systems Manager (MDM+EMM). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable.
How was the initial setup?
The tool's deployment is simple.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Specialist at a manufacturing company with 5,001-10,000 employees
Easy to use with excellent analysis of traffic and configuration capabilities
Pros and Cons
- "The solution is straightforward to set up."
- "The solution can be expensive."
What is our primary use case?
We primarily use the solution in order to see devices connected to the network here.
How has it helped my organization?
The solution has improved our organization by allowing us to shed some light on how things work in our network.
What is most valuable?
The analysis of traffic and configuration capabilities are the most valuable aspects for us.
The solution is straightforward to set up.
The solution seems to be scalable.
It's very stable and reliable.
So far, it's been very clean and easy to use. We can find proper settings and information easily even though we are rather new to the product.
What needs improvement?
We have used it for too short of a time to have thoughts about what might be missing; we still need to get more familiar with it.
The solution can be expensive.
For how long have I used the solution?
I've been using the solution for half a year.
What do I think about the stability of the solution?
The solution is stable and reliable. I can confirm we haven't had issues. It doesn't crash or freeze. It's good so far.
What do I think about the scalability of the solution?
As the solution is only partially deployed, it's hard to gauge how many people are on it or will be on it.
However, as a cloud solution, it seems to be very scalable.
How are customer service and support?
I haven't directly dealt with technical support.
Which solution did I use previously and why did I switch?
We are currently testing systems from both Cisco and Microsoft. This is the first implementation. We did not have anything previously.
How was the initial setup?
This was a cloud implementation, however, I don't really have any details about the process. My understanding was that it was straightforward. Setting up the initial infrastructure took about one month.
There were only two or three people handling the deployment and maintenance.
What about the implementation team?
There was a Cisco engineer helping us with configuration.
What was our ROI?
We have not seen an ROI as we are in the proof of concept phase and still would need to do a full implementation.
What's my experience with pricing, setup cost, and licensing?
From what I read, it's rather expensive, however, I have no access to such details in terms of what our contract costs.
Which other solutions did I evaluate?
The solution was ultimately chosen by the organization. I'm unsure as to if there were other options looked at.
What other advice do I have?
We are just end-users of the product.
I'm not sure which version of the solution we're using.
Overall, so far, I'd rate it an eight out of ten. It's still new and I still need time to get used to it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Meraki Systems Manager (MDM+EMM)
November 2024
Learn what your peers think about Cisco Meraki Systems Manager (MDM+EMM). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Infrastucture Manager at a transportation company with 501-1,000 employees
The ease of use and setup are most valuable to us. We have come across issues where it doesn't seem to be able to establish some VPN tunnels with other devices.
Pros and Cons
- "We use this solution for MDM."
- "It's a very easy solution for the most part, it's very easy to implement and very easy to administer."
- "It's extremely competitive and very good for a product in this sphere."
- "It doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us."
What is our primary use case?
We use this solution for MDM (Mobile Device Management), as a firewall and using it for their switches and access points.
What is most valuable?
Generally speaking, the ease of use and setup are most valuable to us. We have come across issues where it doesn't seem to be able to establish some VPN tunnels with other devices in a particular way that such as an ASA can do for us. But other than that, I mean, as far as the switching setup, it's extremely easy. The access point is even easier. The firewall and the basic setup for the firewall; having the auto VPN connections, site-to-site VPN connections, come up is a very nice feature.
What needs improvement?
The one particular issue that we had is that one of our sites had a very specific VPN site-to-site setup for access into a a particular client. We could see what was coming out of the firewall, and for some reason, the client firewall was not responding in the way that we were expecting, and we were unable to get client's firewall team on the line in time for us to get it all straightened out, so we had to fall back to the ASA that was in place.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Yes, this is a stable product.
What do I think about the scalability of the solution?
We have this product in a total of six of our sites. I could easily configure everything from one location, despite the various global site locations.
How are customer service and technical support?
Most of the time, we do not use technical support. We do not need them, but when we do need them, they are available and will work with us for whatever length of time it takes to try and solve the problem.
What's my experience with pricing, setup cost, and licensing?
It's extremely competitive and very good for a product in this sphere. It's excellent, actually, for the products and what they can handle.
What other advice do I have?
Generally speaking, if it's just a mesh network within your own environment, which could be done at a fairly low knowledge level. It's when you're dealing with the external partners and stuff like that that you'll either have to really know what you're talking about to try and troubleshoot. It's a very easy solution for the most part, it's very easy to implement and very easy to administer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Analyst at Universitas Indonesia
Used for monitoring and configuring access points and IoT products
Pros and Cons
- "The solution is used for monitoring and configuring access points and BYOD (bring your own device)."
- "The solution's integration with other products could be improved."
What is most valuable?
The solution is used for monitoring and configuring access points and BYOD (bring your own device). It is also used to configure many Cisco IoT products, such as CTC. The solution's remote troubleshooting capabilities are helpful for firmware patching.
What needs improvement?
The solution's integration with other products could be improved.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Around 15,000 users are using the solution in our organization.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The solution has a good technical support team that guides us when we face issues.
How was the initial setup?
The solution’s initial setup is simple.
What's my experience with pricing, setup cost, and licensing?
Cisco Meraki Systems Manager is an expensive solution.
Which other solutions did I evaluate?
Aruba Central is the main competitor for Cisco Meraki Systems Manager on the market.
What other advice do I have?
You must comply with the policy to access an internet connection. You must have an antivirus for the laptops. The solution is deployed on the cloud. I would recommend the solution to other users.
Overall, I rate the solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 29, 2024
Flag as inappropriateIT Manager at Utmost
No downtime, no breakdowns, all the user readings are exact, and it gives us quick analysis so we can apply security measures
Pros and Cons
- "We experience no downtime, no breakdowns, all the user readings are exact, and it gives us quick analysis so we can apply security measures."
- "Because Cisco has improved a lot and is competing with other technologies that are innovative and brand new to the market, the only improvements they have to make are to keep up with the current competition and remain competitive with other solutions."
What is our primary use case?
Our primary use for the product is as an enterprise mobility management solution to give access to users that are connecting to the network on wired and wireless devices.
How has it helped my organization?
Cisco Meraki Systems Manager is very good in terms of performance. It can handle the traffic in the network of our 300-400 user base and it can manage all the users without downtime. Its exceptional performance is allowing us to implement other solutions to service customers better.
What is most valuable?
Because Cisco products are reliable and user-friendly, we can implement any kind of setup. For example, we can set up for a geographical location. We can make it so users find it easy to access the network securely when they are in and outside the office. We experience no downtime, no breakdowns, all the user readings are exact, and it gives us quick analysis so we can apply security measures.
What needs improvement?
Because Cisco has improved a lot and is competing with other technologies that are innovative and brand new to the market, the only improvements they have to make are to keep up with the current competition and remain competitive with other solutions.
For how long have I used the solution?
We have been using Cisco Meraki Systems Manager for about six months
What do I think about the stability of the solution?
My impression is that the solution is 98% stable. I really like the devices and I am happy to have the devices in my organization.
What do I think about the scalability of the solution?
The scalability of the solution ranks at about 9.5 of 10. It is flexible and scalable.
How are customer service and technical support?
While pro support is available, we have not used any kind of support so far. We do the maintenance on our own. But the technical support is 100% available and they maintain certain criteria. Every three to six months they come for a review of performance and they inspect the devices every three months. We meet with them even if we do not request support and they inform us of new devices and improvements coming into the market. If there is anything you need from them, they are very good and reliable.
Which solution did I use previously and why did I switch?
We previously used a GitLab runner because of the GUID (Global Unique Identifier), but the Cisco Meraki also had the GUID feature which makes it really easy to implement. Without GUID you had to learn so many devices. So GUID is very good, the Cisco console is very good, the interface is extremely good and this made it very easy to implement. You don't have to extract the logs manually, so that simplifies log-analysis.
How was the initial setup?
I had experience with Cisco devices previously so the initial setup was easy. Deployment is never complicated unless you complicate your design or implement other design management. If your planning is really good before implementation, the deployment will go well. I enjoyed using it and implementing it.
What about the implementation team?
The integration was taken care of by us. We only had the devices. The implementation was our first attempt and it took only a few days.
What was our ROI?
Our return on investment is reliability, flexibility and the ability to serve our customers without downtime.
What other advice do I have?
I would rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President at Radeon Technologies Ltd.
The web portal provides status reporting and ease of configuration
Pros and Cons
- "We can reconfigure a client’s setup remotely with minimal effort."
- "The web portal provides status reporting and ease of configuration."
- "Integration with other tools, such as, ConnectWise Automate."
What is our primary use case?
We use it in a restaurant environment to provide a managed firewall and WiFi. This is very helpful.
One of our largest support call issues is the processing of credit cards. This is caused by an Internet/network issue 60 percent of the time. Knowing the state of the network remotely is a big time saver. Having the ability to alter the network and WiFi settings remotely permits us to have quick response time. For overall troubleshooting, having tools on Meraki is a time saver.
How has it helped my organization?
- We can quickly see if the Internet is up or down, then focus troubleshooting more quickly.
- We can reconfigure a client’s setup remotely with minimal effort.
What is most valuable?
- Web portal: Ease of configuration and status reporting.
- Tools: It helps us see if anything has been changed in the network by another vendor or customer.
What needs improvement?
Integration with other tools, such as, ConnectWise Automate.
For how long have I used the solution?
Three to five years.
What's my experience with pricing, setup cost, and licensing?
The price is high for the market.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a construction company with 201-500 employees
Stable and great for iOS but lacks functionality with Windows devices
Pros and Cons
- "The stability of the solution is very good. It's reliable. We don't have crashes or experience freezing. There aren't bugs or glitches."
- "We've really only experimented with their iOS client. This is due to the fact that their Windows client has a lot to be desired. We first tried experimenting with the Windows one but very quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement. I'd say that it's not really viable."
What is our primary use case?
We primarily use the solution for iPhone management.
What is most valuable?
The ability to push out applications is a great aspect of the solution.
We can create a tag of a phone and we can create a package of applications, and then we can tag the device and say, "This device must have these applications." The solution ensures that the device gets those applications.
We also like that it allows us to get applications without setting up iCloud accounts. For some of our employees, the extra steps to have "yet another account" are simply not needed, when all they want the is the app store (and not all of the other iCloud functionality).
For example, a delivery driver - we want him to have Google Maps, Outlook, Chrome, and a Time Clock app. We can push these apps out through Meraki MDM without having to set him up with an iCloud account.
What needs improvement?
We've used the iOS client. The Windows client has a lot to be desired to be a full management tool.
We first tried the Windows client, but quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement.
For how long have I used the solution?
We've been using this solution for a few years.
What do I think about the stability of the solution?
The stability of the solution is very good. It's reliable.
What do I think about the scalability of the solution?
I'm not sure how the solution scales. In our experience, we've only put it on twenty devices.
How are customer service and technical support?
We've never contacted technical support for Systems Manager
How was the initial setup?
Deployment took a few hours, initially. However, the total time to fully understand it and get into the weeds with the way it works will take a lot longer since there's so much to it. It took us a few months of testing it out here and there to get comfortable to roll it out. Bear in mind, we didn't have a deadline, and this was being done as a side project.
What about the implementation team?
in house.
What was our ROI?
Error can't divide by $0.00
What's my experience with pricing, setup cost, and licensing?
We're using a free version of the solution. But if we exceed the limit the pricing was in line with other MDM solutions.
Which other solutions did I evaluate?
No, we had a free license to one hundred seats of Systems Manager from our Meraki firewalls. We have since looked at Jamf and Microsoft Intune.
What other advice do I have?
There's a lot of options in the configuration and the setup. Make a test device and a test group and make sure you fully understand what is going on before you roll it out. For example, one setting lets you deny use of Safari, which sounds good till the user clicks a link in an email and it won't open. *Unless you use Microsoft Outlook which allows you to pick the app that links open in.
Setting up VPP and DEP takes a little bit of effort, but these will be required no matter the MDM solution you choose. The Apple device enrollment program allows devices bought from the carrier you are registered with to show up in the account.
On the Apple side, the VPP allows you to bulk buy apps, that's the same, regardless of which MDM solution you use.
Personally, we don't plan to continue to use it going forward. While the Apple side of the solution is great, the Windows side just has a lot of problems.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founding Partner at Innovadvice
Complete solution for managing and deploying remote sites and networks
Pros and Cons
- "The proprietary standards and modules are the most valuable features."
- "In my opinion, the equipment availabilities and competitive pricings could be improved."
What is our primary use case?
It requires a higher expenditure compared to other solutions, but it's a complete solution. It works well, has a great interface, and the support is very expensive, but it's good.
How has it helped my organization?
It helps us deploy and manage remote sites, as well as maintain security on remote networks.
What is most valuable?
The proprietary standards and modules are the most valuable features. The integrator solution in a single product is quite valuable.
What needs improvement?
In my opinion, the equipment availabilities and competitive pricings could be improved.
For how long have I used the solution?
I have been using this solution for around a year.
What do I think about the stability of the solution?
I would rate the stability of this solution a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten.
How are customer service and support?
Customer service and support are really expensive. Else, it is good. The price could be improved.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was quite complex.
What was our ROI?
There was an ROI.
What other advice do I have?
I would suggest not judging the price and the capital expense and seeing the long-term features.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Cisco Meraki Systems Manager (MDM+EMM) Report and get advice and tips from experienced pros
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Updated: November 2024
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