

Microsoft Intune and Cisco Meraki Systems Manager compete in the device management and enterprise mobility management category. Microsoft Intune seems to have an upper hand due to its integration with the Microsoft ecosystem and enhanced cloud management capabilities.
Features: Microsoft Intune offers seamless integration with the Microsoft ecosystem, scalability, and comprehensive device management for Windows and Office 365. It integrates with Azure to enhance cloud management. Cisco Meraki Systems Manager emphasizes simplicity and ease of use with centralized control and straightforward policy application along with geofencing capabilities and rapid deployment.
Room for Improvement: Microsoft Intune needs improvements in report generation, macOS integration, Linux management, and third-party application patching. Faster configuration options and enhanced support for non-Android or non-Windows devices are also needed. Cisco Meraki Systems Manager requires better iOS and Windows client support, Linux compatibility, and improved support for more sophisticated environments and reporting. Pricing concerns also exist.
Ease of Deployment and Customer Service: Microsoft Intune is primarily deployed in hybrid and public cloud setups leveraging Microsoft integrations, though customer service varies, facing reports of delays in detailed troubleshooting. Cisco Meraki Systems Manager, often used in on-premises and hybrid deployments, offers user-friendly setup but receives criticism for less comprehensive support for premium features.
Pricing and ROI: Microsoft Intune's inclusion in Microsoft bundles offers cost benefits for existing users, while standalone costs might be higher for small enterprises. Cisco Meraki Systems Manager is slightly more expensive yet provides robust security features valued for good long-term ROI. Its straightforward licensing model offers potential savings with enterprise-level pricing negotiations.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
I am definitely satisfied with Cisco support.
My experience with the technical support of Cisco Meraki Systems Manager (MDM+EMM) involves configuring firewalls and troubleshooting switches and IPs, which is our primary focus.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
I affirm that Cisco Meraki Systems Manager (MDM+EMM) is very scalable.
Cisco Meraki Systems Manager (MDM+EMM) is very scalable, as we can configure multiple devices, handling a lot of devices, such as 100 plus devices.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
I rate the stability of Cisco Meraki Systems Manager (MDM+EMM) as an eight to nine.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
I see room for improvement in integration with third-party tools.
An area of Cisco Meraki Systems Manager (MDM+EMM) that could be improved is if we could connect directly with the responsible person from that device, which would be very useful.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
There are cheaper and more expensive tools available, but the price features parity is good.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
Features such as being very easy to use and troubleshoot have been the most valuable for me, and we can identify if there are any hardware issues easily.
The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM).
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
| Product | Market Share (%) |
|---|---|
| Microsoft Intune | 31.3% |
| Cisco Meraki Systems Manager (MDM+EMM) | 2.2% |
| Other | 66.5% |


| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 116 |
| Midsize Enterprise | 46 |
| Large Enterprise | 152 |
Every user is unique. Every device, a bit different. Systems Manager keeps the network in the loop about constantly changing devices, automatically tracking device posture and adjusting security policies to match.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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