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4me vs JIRA Service Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
18th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
JIRA Service Management
Ranking in IT Service Management (ITSM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
86
Ranking in other categories
Help Desk Software (2nd)
 

Mindshare comparison

As of February 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.2%, up from 0.6% compared to the previous year. The mindshare of JIRA Service Management is 10.9%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Anneri Van Der Merwe - PeerSpot reviewer
Impressive scalability and reliability for seamless service management
One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.
Karim Yousef - PeerSpot reviewer
Efficiently track and document projects with seamless tool integration
We are a management warehouse that provides services to different customers in different sectors. Primarily, we serve the banking sector and the military sector. We manage all the software delivery projects through tools such as JIRA Service Management or TFS Confluence is a great tool for…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is highly stable."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"I like their request management as well as their project management."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The most valuable feature of this solution is that it is user-friendly."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"A good organizational tool."
"Provides excellent management features."
"The customer portal allows users to register tickets themselves."
 

Cons

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"Asset Discovery is a feature that should be added."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"JIRA Service could benefit from improvements to its voice support."
"Jira Service Management could improve by offering more control similar to Monday.com, such as easier automations, file addition, and sharing with different people."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"This solution lacks features for project management."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"One thing I would suggest is that before we create an epic, we mention the required stories in its description. Then AI could directly create those stories instead of doing it manually inside the table, so that integration can occur."
 

Pricing and Cost Advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"It is the most affordable because it is priced per month per user."
"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"The pricing is expensive."
"The price of the solution is becoming expensive and it should be reduced."
"JSM's pricing is one of the best, starting at around $10 per user, per month, with volume discounts available."
"Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users."
"Licensing can become quite expensive."
"Jira Service Management has affordable license fees. It's $12 a month per person."
"We need a license because we have a higher number than the free part."
"The license we use is on a yearly basis. As a Solution Partner, we were using the free one and were using the free plugins. We were also giving our own plugins to the Atlassian Solution Partners for free. We don't pay anything to Atlassian."
"It costs around $150 to $200 per user."
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Healthcare Company
9%
Government
8%
Manufacturing Company
7%
Computer Software Company
19%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
 

Also Known As

No data available
JIRA Service Desk
 

Overview

 

Sample Customers

Information Not Available
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Find out what your peers are saying about 4me vs. JIRA Service Management and other solutions. Updated: January 2025.
837,501 professionals have used our research since 2012.