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4me vs JIRA Service Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
19th
Average Rating
8.0
Number of Reviews
4
Ranking in other categories
No ranking in other categories
JIRA Service Management
Ranking in IT Service Management (ITSM)
2nd
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
78
Ranking in other categories
Help Desk Software (2nd)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.0%, up from 0.6% compared to the previous year. The mindshare of JIRA Service Management is 11.4%, down from 12.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Edward Carbutt - PeerSpot reviewer
Dec 12, 2023
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment
We're implementation partners. We'll be implementing 4me for our customers who buy it. The users can use it for various things, obviously for ITSM, but also for enterprise service management, facilities, HR, supply chain, and many other organizational functions, not just IT The multi-tenancy…
Shambuling-Doni - PeerSpot reviewer
Nov 22, 2023
Easy to use, offers good stability and visibility for operational efficiency
We use Jira Service Management (JSM) to manage tickets.  It enables us to track, monitor, and manage user requests from initiation to resolution. We use it for the end-to-end process. We can add comments, and close requests., so our primary use case for JSM is ticketing.  The interface is good and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is highly stable."
"I like their request management as well as their project management."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"This is the most complete and versatile enterprise task management product and issue tracker."
"We use JIRA Service Management for tracking purposes, planning, and execution."
"The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful. It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests."
"The customer portal with connection with our knowledge base has been most valuable."
"The most valuable feature of JIRA Service Management is a plugin we are using for the front end for simple user forms."
"This is a flexible tool for logging and tracking issues efficiently."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The flow of the reports is good."
 

Cons

"Asset Discovery is a feature that should be added."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
"In-built chat is missing in JIRA Service Management."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"This solution lacks features for project management."
"The price is a point of contention for me. It does overall work out as a significant amount of money that will be spent over a shorter period of time."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"If JIRA were more of a substantial stand-alone product that covered more needs for project management, we wouldn't be using a suite of products."
 

Pricing and Cost Advice

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"The pricing is expensive."
"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"It is the most affordable because it is priced per month per user."
"JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent."
"JIRA Service Management's pricing is pretty decent compared to competitors. I rate the pricing an eight to nine on a scale of one to ten."
"The cost has recently increased. It might be around $20 to $25 per user license."
"We need a license because we have a higher number than the free part."
"It is a cheaply priced product."
"For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay."
"The price of the solution is becoming expensive and it should be reduced."
"The price for JIRA Service Management is reasonable and cheaper than other ITSM solutions, but the licensing model is different, so you cannot compare it with other solutions. Overall, the pricing for the solution is acceptable."
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Top Industries

By visitors reading reviews
Computer Software Company
33%
Government
9%
Wholesaler/Distributor
8%
Manufacturing Company
8%
Computer Software Company
19%
Financial Services Firm
10%
Manufacturing Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
What do you like most about JIRA Service Management?
JIRA Service Management is a very user-friendly solution.
What is your experience regarding pricing and costs for JIRA Service Management?
The pricing for Jira Service Management is reasonable and not expensive. It feels fair because there are opportunities for discounts through resellers.
 

Also Known As

No data available
JIRA Service Desk
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Find out what your peers are saying about 4me vs. JIRA Service Management and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.