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4me vs JIRA Service Management comparison

4me and Atlassian are both solutions in the IT Service Management (ITSM) category. 4me is ranked #18 with an average rating of 8.0, while Atlassian is ranked #2 with an average rating of 8.1. 4me holds a 1.2% mindshare in ISM, compared to Atlassian’s 10.9% mindshare. Additionally, 100% of 4me users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.
4me
Read 4 4me reviews
  • 412 Views
  • 242 Comparison Views
100% willing to recommend
JIRA Service Management
Read 86 JIRA Service Management reviews
  • 4,637 Views
  • 3,398 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

JIRA Service Management and 4me are competing products in IT Service Management. JIRA Service Management seems to have the upper hand in integration capabilities, while 4me stands out in service collaboration and cost management.

Features: JIRA Service Management offers robust integration with Atlassian products and extensive plugin options to enhance operational efficiency, with automation features supporting seamless project and incident management. 4me focuses on enterprise service management with comprehensive service catalog management, seamless workflow automation, and strong support for multi-provider environments, making it suitable for complex organizational structures.

Ease of Deployment and Customer Service: JIRA Service Management provides rapid deployment and a vast knowledge base, benefiting from Atlassian's global support channels. It offers flexibility with cloud and on-premise options. 4me emphasizes a streamlined setup with exceptional self-service portals and a collaborative support model that is advantageous for multinational deployments. Its focus on service quality and cooperative support structures is beneficial for organizations with high service demands.

Pricing and ROI: JIRA Service Management typically has a more competitive licensing rate and quicker ROI due to its simplified integration with other Atlassian products and cost-effectiveness for those already utilizing Atlassian's ecosystem. 4me's pricing aligns with its comprehensive service offerings, delivering high ROI for enterprises needing meticulous provider oversight and effective management of complex service interactions.

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To learn more, read our detailed 4me vs. JIRA Service Management Report (Updated: January 2025).
Buyer's Guide
4me vs. JIRA Service Management
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

4me
Ranking in IT Service Management (ITSM)
18th
Average Rating
8.0
Reviews Sentiment
8.5
Number of Reviews
4
Ranking in other categories
No ranking in other categories
JIRA Service Management
Ranking in IT Service Management (ITSM)
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
86
Ranking in other categories
Help Desk Software (2nd)
 

Mindshare comparison

As of February 2025, in the IT Service Management (ITSM) category, the mindshare of 4me is 1.2%, up from 0.6% compared to the previous year. The mindshare of JIRA Service Management is 10.9%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Anneri Van Der Merwe - PeerSpot reviewer
Impressive scalability and reliability for seamless service management
One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool. While it does offer integration options with external tools for this purpose, it would be highly advantageous if it either developed its own asset discovery tool or incorporated an existing one directly into the platform.
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Karim Yousef - PeerSpot reviewer
Efficiently track and document projects with seamless tool integration
We are a management warehouse that provides services to different customers in different sectors. Primarily, we serve the banking sector and the military sector. We manage all the software delivery projects through tools such as JIRA Service Management or TFS Confluence is a great tool for…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"I like their request management as well as their project management."
"The solution is highly stable."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"The automations will really help the company by delegating work the way your company operates."
"The platform is easy to use."
"It's easy to set up the solution."
"The most valuable features are the management tools."
"The initial setup is easy and straightforward."
"Jira Service Management has a workflow feature you can configure for your specific requirements. It also lets you efficiently manage service requests with team members."
"This solution has helped us a great deal in project management tracking and forecasting."
More JIRA Service Management pros
 

Cons

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"Asset Discovery is a feature that should be added."
"There is room for improvement in the user interface and the queues."
"JIRA protects the end-user, but for the configuration, more rules could be added to improve the workflow."
"Currently lacks an asset management module that can affect deployment."
"The way it handles subtasks can be improved. We would really like the ability to have different types of subtasks. If we have a user story for a feature, we would like to have a subtask for documentation, a subtask for requirements, a subtask for development, and a subtask for testing. Right now, we just make four subtasks, but there is no way to specify their type, so we have to add a custom field to specify what type of work is this. It just means you've got to look at more data. For logging time or time tracking, we would like to have something using which we can define the work type we're doing. We would like to log whether we're working on a bug, a new development, scope change, or rework. We've got a user story for which we do the dev, and then we have to do more dev. It is the same story, but some of it could have been a scope change, and some of it could be a rework because we either screwed up the first time or missed something obvious. Currently, we have to have a custom field and track that separately. It would be nice to have some kind of work type for logging time."
"There should be some AI integrations now as AI is in the picture."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"The solution needs to be integrated better with Office X5."
More JIRA Service Management cons
 

Pricing and Cost Advice

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."
"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
"It is the most affordable because it is priced per month per user."
"The pricing is expensive."
"It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing."
"JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent."
"The pricing is free for us because we are an associate partner for the product."
"Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective."
"It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain."
"I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise."
"Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."
"On a scale of one to five, where five is a good price and one is high, I would rate this solution as a three. It isn't cheap but it's not ridiculous."
More JIRA Service Management pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
26%
Healthcare Company
9%
Government
8%
Manufacturing Company
7%
Computer Software Company
19%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about 4me?
The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.
See all answers
What is your experience regarding pricing and costs for 4me?
The pricing is expensive. I rate it an eight out of ten.
See all answers
What needs improvement with 4me?
Asset Discovery is a feature that should be added.
See all answers
What is your favorite Help Desk Software and why?
JIRA Due to its agility.
See all answers
What do you like most about JIRA Service Management?
JIRA Service Management is a very user-friendly solution.
See all answers
What is your experience regarding pricing and costs for JIRA Service Management?
I have not worked directly on the pricing.
See all answers
 

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Compared 6% of the time
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More JIRA Service Management Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
February 2025
4me reportDownload 4me product report
Buyer's Guide
JIRA Service Management
February 2025
JIRA Service Management reportDownload JIRA Service Management product report
 

Also Known As

No data available
JIRA Service Desk
 

Overview

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

4me

JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:

1. Accelerating the flow of work between IT teams, development teams, and business teams

2. Empowering teams to deliver their service more quickly

3. Bringing visibility to their work

Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.

JIRA Service Management Features

JIRA Service Management has many valuable key features. Some of the most useful ones include:

  • Request management: Allows businesses to manage work across teams with one platform so employees and customers get the help they need quickly.
  • Problem management: To minimize the impact of incidents, this feature groups incidents, fast-tracks root cause analysis, and records workarounds.
  • Change management: IT teams are empowered by richer contextual information around changes from software development tools. This helps them minimize risk and make better decisions.
  • Asset management: Manage inventory efficiently, track lifecycles and ownership, and reduce costs.
  • Configuration management: Attain visibility into the infrastructure that supports critical services and applications. Understand service dependencies to minimize risk.
  • Incident management: The solution brings development and IT teams together to rapidly respond to, resolve, and learn from incidents.
  • Knowledge management: While fostering team collaboration, the solution enables self-service, deflection of more requests, and management of knowledge articles.

JIRA Service Management Benefits

There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:

  • The solution empowers all teams across IT, development, and business with intuitive, flexible workflows.
  • Work is made visible through the open and collaborative JIRA platform.
  • Connect IT and development on a single platform to accelerate workflow.
  • Gain significant ROI with competitive pricing on useful features.
  • Benefit from faster time to value by implementing a full ITSM solution in just a few months.
  • Lower total cost of ownership without expensive ongoing maintenance and upgrades.
  • Enjoy a broad ecosystem of more than 4,000 best-in-class apps and integrations.

Reviews from Real Users

JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:

Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”

Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”

Atlassian
 

Sample Customers

Information Not Available
mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Buyer's Guide
4me vs. JIRA Service Management
January 2025
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