JIRA Service Management and 4me are competing products in IT Service Management. JIRA Service Management seems to have the upper hand in integration capabilities, while 4me stands out in service collaboration and cost management.
Features: JIRA Service Management offers robust integration with Atlassian products and extensive plugin options to enhance operational efficiency, with automation features supporting seamless project and incident management. 4me focuses on enterprise service management with comprehensive service catalog management, seamless workflow automation, and strong support for multi-provider environments, making it suitable for complex organizational structures.
Ease of Deployment and Customer Service: JIRA Service Management provides rapid deployment and a vast knowledge base, benefiting from Atlassian's global support channels. It offers flexibility with cloud and on-premise options. 4me emphasizes a streamlined setup with exceptional self-service portals and a collaborative support model that is advantageous for multinational deployments. Its focus on service quality and cooperative support structures is beneficial for organizations with high service demands.
Pricing and ROI: JIRA Service Management typically has a more competitive licensing rate and quicker ROI due to its simplified integration with other Atlassian products and cost-effectiveness for those already utilizing Atlassian's ecosystem. 4me's pricing aligns with its comprehensive service offerings, delivering high ROI for enterprises needing meticulous provider oversight and effective management of complex service interactions.
We used Jira's free version for some time.
4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.