We performed a comparison between 4me and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like their request management as well as their project management."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"The solution is highly stable."
"The initial setup is easy and straightforward."
"This is the most complete and versatile enterprise task management product and issue tracker."
"Customizations are most valuable. The customization of workflows is the main power of the Atlassian tools in general."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"A good organizational tool."
"This solution has helped us a great deal in project management tracking and forecasting."
"The platform is easy to use."
"Asset Discovery is a feature that should be added."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"I would like to see the user interface changed, it is not very user-friendly, and it transitions workflows."
"It is difficult to navigate if you don't have any prior knowledge."
"I'd like to update the dashboard so that more features are available."
"The deployment can be a bit complex, especially for those who are not technical."
"JIRA Service Management could include more AI features."
"An improvement they could add is a better management dashboard. We only use the dashboard for the administration mode. We have a dashboard that reports the state of bugs or requirements. However, customers can only view requests that they made. We are not able to share a dashboard with our manager level customers to show them all of the requests in a quick dashboard."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
4me is ranked 20th in IT Service Management (ITSM) with 4 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. 4me is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". 4me is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Zendesk, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud. See our 4me vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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