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8x8 Contact Center vs NICE CXone comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

8x8 Contact Center
Ranking in Contact Center as a Service (CCaaS)
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
NICE CXone
Ranking in Contact Center as a Service (CCaaS)
7th
Average Rating
8.2
Number of Reviews
12
Ranking in other categories
Workforce Engagement Management (4th), IVR Systems (3rd), Knowledge Management Software (7th)
 

Mindshare comparison

As of November 2024, in the Contact Center as a Service (CCaaS) category, the mindshare of 8x8 Contact Center is 7.7%, up from 4.3% compared to the previous year. The mindshare of NICE CXone is 17.9%, up from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS)
 

Featured Reviews

Use 8x8 Contact Center?
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James Arvidson - PeerSpot reviewer
Sep 6, 2024
A software that enables centers to operate more efficiently, increase the quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvemen
One of the best aspects of CXone is its omnichannel experience. It treats all contacts, whether phone, chat, email, or SMS, through the same system, allowing for consistent reporting and a true omnichannel experience. The platform is very flexible. You can customize it to do almost anything as long as it's based on logic, which has been incredibly valuable. In terms of analytics, CXone offers consistent, accessible data across all channels. In the past, different systems like Avaya for phones or separate platforms for chat and email made it hard to compare performance across channels. With CXone, you get the same data points across all interactions, making decision-making much easier. It also allows for deeper reporting, like IVR reporting, where you can see what options people choose and create custom KPIs for better insight.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"We had a custom setup that cost us some money."
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Use our free recommendation engine to learn which Contact Center as a Service (CCaaS) solutions are best for your needs.
814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Computer Software Company
12%
Healthcare Company
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with NICE CXone?
One area where CXone could improve is in creating a more streamlined, user-friendly interface. While the interfaces are good, they can get a bit dated over time, though NICE is usually good about u...
What is your primary use case for NICE CXone?
I chose NICE CXone because it had the best return on investment and could scale effectively. After setting it up, I was so impressed that I went to work for NICE for three years, implementing their...
What advice do you have for others considering NICE CXone?
Overall, I rate the solution an eight out of ten.
 

Comparisons

 

Also Known As

8x8 Cloud Contact Center, 8x8 Virtual Contact Center
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
 

Learn More

 

Overview

 

Sample Customers

iCruise.com, REPLICON, Easy Roomate
MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
Find out what your peers are saying about Genesys, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: October 2024.
814,649 professionals have used our research since 2012.