Try our new research platform with insights from 80,000+ expert users

8x8 Contact Center vs Cisco Webex Contact Center comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

8x8 Contact Center
Ranking in Contact Center as a Service (CCaaS)
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Cisco Webex Contact Center
Ranking in Contact Center as a Service (CCaaS)
4th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Contact Center as a Service (CCaaS) category, the mindshare of 8x8 Contact Center is 7.7%, up from 4.3% compared to the previous year. The mindshare of Cisco Webex Contact Center is 12.3%, down from 20.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS)
 

Featured Reviews

Use 8x8 Contact Center?
Share your opinion
Rayyan Saeed - PeerSpot reviewer
A low-priced product that offers great scalability options
With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop. With Cisco Webex Contact Center, only one screen works when I try to share the screen, making it the area where improvements are required. With Cisco Webex Contact Center, when I use the screen's sharing capabilities, I am stuck on one tab and can't view everything at once.
report
Use our free recommendation engine to learn which Contact Center as a Service (CCaaS) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
21%
Healthcare Company
11%
Financial Services Firm
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Cisco Webex Contact Center?
The central management tool, Control Hub, holds significant value for the management team.
What is your experience regarding pricing and costs for Cisco Webex Contact Center?
Webex is delivered through both the department and distributors. The cost depends on the distributor and the complexity of the project. The cost may be lower for fully integrated systems, whereas s...
What needs improvement with Cisco Webex Contact Center?
Clients typically seek value for money. When comparing Cisco to free collaboration tools like Google Meet and Teams, often included with Microsoft licenses, some clients, particularly those not in ...
 

Also Known As

8x8 Cloud Contact Center, 8x8 Virtual Contact Center
CC-One, BroadSoft CC-One
 

Learn More

Video not available
 

Overview

 

Sample Customers

iCruise.com, REPLICON, Easy Roomate
AON, Office Depot, American Red Cross
Find out what your peers are saying about Genesys, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: November 2024.
816,406 professionals have used our research since 2012.