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Cisco Finesse vs Cisco Webex Contact Center comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Cisco Finesse
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (7th)
Cisco Webex Contact Center
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
Contact Center as a Service (CCaaS) (4th)
 

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Cisco Finesse is designed for Contact Center Platforms and holds a mindshare of 6.7%, up 6.7% compared to last year.
Cisco Webex Contact Center, on the other hand, focuses on Contact Center as a Service (CCaaS), holds 12.3% mindshare, down 20.4% since last year.
Contact Center Platforms
Contact Center as a Service (CCaaS)
 

Featured Reviews

Use Cisco Finesse?
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Rayyan Saeed - PeerSpot reviewer
Nov 28, 2023
A low-priced product that offers great scalability options
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product The most valuable feature of the solution stems from the fact that it is a sweet product that allows my company to do a lot of things. With…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"Price-wise, it is a cheap product, especially when compared to Microsoft Teams."
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Top Industries

By visitors reading reviews
Government
15%
Healthcare Company
12%
Computer Software Company
12%
Financial Services Firm
12%
Computer Software Company
21%
Healthcare Company
11%
Financial Services Firm
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about Cisco Webex Contact Center?
The central management tool, Control Hub, holds significant value for the management team.
What is your experience regarding pricing and costs for Cisco Webex Contact Center?
Webex is delivered through both the department and distributors. The cost depends on the distributor and the complexity of the project. The cost may be lower for fully integrated systems, whereas s...
What needs improvement with Cisco Webex Contact Center?
Clients typically seek value for money. When comparing Cisco to free collaboration tools like Google Meet and Teams, often included with Microsoft licenses, some clients, particularly those not in ...
 

Also Known As

No data available
CC-One, BroadSoft CC-One
 

Learn More

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Overview

 

Sample Customers

ZEISS
AON, Office Depot, American Red Cross
Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms. Updated: November 2024.
815,835 professionals have used our research since 2012.