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Cisco Finesse vs Cisco Webex Contact Center comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco Finesse
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (7th)
Cisco Webex Contact Center
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
4
Ranking in other categories
Contact Center as a Service (CCaaS) (4th)
 

Mindshare comparison

While both are Contact Center solutions, they serve different purposes. Cisco Finesse is designed for Contact Center Platforms and holds a mindshare of 5.3%, down 6.7% compared to last year.
Cisco Webex Contact Center, on the other hand, focuses on Contact Center as a Service (CCaaS), holds 12.6% mindshare, down 15.7% since last year.
Contact Center Platforms
Contact Center as a Service (CCaaS)
 

Featured Reviews

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Ahmed  Helmy - PeerSpot reviewer
Cloud simplifies deployment and expansion but needs more third-party options
If I wanted a single feature, the best feature is the fastest process for going live on the contact center features. Cisco Webex Contact Center also helps me avoid the headache of server configurations and management, as well as facilitating third-party integration like WhatsApp, which is much easier on the cloud. These aspects add value for my customers who opt for cloud contact center solutions, whether from Cisco or other competitors.
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Top Industries

By visitors reading reviews
Government
18%
Healthcare Company
13%
Computer Software Company
12%
Financial Services Firm
10%
Computer Software Company
19%
Financial Services Firm
11%
Healthcare Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What do you like most about Cisco Webex Contact Center?
The central management tool, Control Hub, holds significant value for the management team.
What is your experience regarding pricing and costs for Cisco Webex Contact Center?
Webex is delivered through both the department and distributors. The cost depends on the distributor and the complexity of the project. The cost may be lower for fully integrated systems, whereas s...
What needs improvement with Cisco Webex Contact Center?
Clients typically seek value for money. When comparing Cisco to free collaboration tools like Google Meet and Teams, often included with Microsoft licenses, some clients, particularly those not in ...
 

Also Known As

No data available
CC-One, BroadSoft CC-One
 

Overview

 

Sample Customers

ZEISS
AON, Office Depot, American Red Cross
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: February 2025.
842,296 professionals have used our research since 2012.