Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: January 2025.
Cloud-based Contact Center as a Service (CCaaS) platforms provide businesses with tools to manage customer interactions efficiently without the need for on-premise infrastructure.Contact Center as a Service solutions integrate customer communication channels such as voice, email, chat, and social media. With real-time analytics, businesses can personalize customer experiences and improve satisfaction. Offering scalability and flexibility, CCaaS reduces operational costs and enhances global...
The central management tool, Control Hub, holds significant value for the management team.
I rate the product's scalability a ten out of ten.