We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.
Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: March 2025.
Cloud-based Contact Center as a Service (CCaaS) platforms provide businesses with tools to manage customer interactions efficiently without the need for on-premise infrastructure.Contact Center as a Service solutions integrate customer communication channels such as voice, email, chat, and social media. With real-time analytics, businesses can personalize customer experiences and improve satisfaction. Offering scalability and flexibility, CCaaS reduces operational costs and enhances global...
We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
Overall, I would rate it nine out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.