We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.
Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: November 2024.
Contact Center as a Service (CCaaS) Solutions offer businesses a cloud-based customer interaction platform, integrating communication channels with advanced analytics and tools for enhanced customer service.
Organizations utilize CCaaS Solutions to streamline their customer service operations, offering scalability and flexibility unmatched by traditional contact centers. These solutions help in managing omnichannel interactions, incorporating artificial intelligence for better performance,...
We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
Overall, I would rate it nine out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.