It can fit large customers as well, but due to the lack of local cloud options in Saudi Arabia, it currently fits more for private SMB customers. Overall, I rate this solution seven out of ten.
We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.
Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: March 2025.
Contact Center as a Service provides a cloud-based solution for managing customer interactions across multiple channels, offering flexibility and scalability for businesses looking to enhance customer service operations.With the shift towards digital communication, CCaaS solutions have become increasingly important for businesses that aim to provide a seamless customer service experience. These platforms integrate with existing systems and support various communication channels such as voice,...
It can fit large customers as well, but due to the lack of local cloud options in Saudi Arabia, it currently fits more for private SMB customers. Overall, I rate this solution seven out of ten.
We will recommend Cisco Webex to clients who can afford the initial investment and ongoing license maintenance costs, particularly for enterprise-grade or global clients. For smaller clients, such as SMBs, we suggest alternative brands offering more manageable maintenance and license costs. Cisco's third-party maintenance provider handles maintenance. We enroll all teams through Collaborative Services or SmartNet for support. Overall, I rate the solution an eight out of ten.
Overall, I would rate it nine out of ten.
When I use the product, I don't face any troubles, but it is difficult to use The integration of the product with Microsoft Teams should be proper. There is a need to have people who can properly deploy or take care of the integration of the product with Microsoft Teams so that both products get synchronized. I rate the overall tool a ten out of ten.