Sales Engineer/ Solutions Architect at a computer software company with 51-200 employees
MSP
Top 20
2024-01-16T19:13:00Z
Jan 16, 2024
The use cases for this involve deployment both internally within an enterprise and externally with customers. Customers have the flexibility to deploy it within their organization or externally to serve their own customers. In some instances, agents utilize the system to meet the needs of external customers.
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product.
Find out what your peers are saying about Cisco, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: March 2025.
Cloud-based Contact Center as a Service (CCaaS) platforms provide businesses with tools to manage customer interactions efficiently without the need for on-premise infrastructure.Contact Center as a Service solutions integrate customer communication channels such as voice, email, chat, and social media. With real-time analytics, businesses can personalize customer experiences and improve satisfaction. Offering scalability and flexibility, CCaaS reduces operational costs and enhances global...
It is a collaboration tool for web communication, similar to Microsoft Teams, Zoom, and Google Meet.
The use cases for this involve deployment both internally within an enterprise and externally with customers. Customers have the flexibility to deploy it within their organization or externally to serve their own customers. In some instances, agents utilize the system to meet the needs of external customers.
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product.