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Cisco Webex Contact Center vs TTEC Humanify comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Cisco Webex Contact Center
Ranking in Contact Center as a Service (CCaaS)
4th
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
TTEC Humanify
Ranking in Contact Center as a Service (CCaaS)
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Contact Center as a Service (CCaaS) category, the mindshare of Cisco Webex Contact Center is 12.3%, down from 20.4% compared to the previous year. The mindshare of TTEC Humanify is 3.0%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center as a Service (CCaaS)
 

Featured Reviews

Rayyan Saeed - PeerSpot reviewer
Nov 28, 2023
A low-priced product that offers great scalability options
I use Cisco Webex Contact Center in my company, especially for meetings with our partners, making it one of the major use cases for which we use the product The most valuable feature of the solution stems from the fact that it is a sweet product that allows my company to do a lot of things. With…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

"Price-wise, it is a cheap product, especially when compared to Microsoft Teams."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Healthcare Company
11%
Financial Services Firm
10%
Government
7%
Computer Software Company
17%
University
13%
Financial Services Firm
11%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Cisco Webex Contact Center?
The central management tool, Control Hub, holds significant value for the management team.
What is your experience regarding pricing and costs for Cisco Webex Contact Center?
Webex is delivered through both the department and distributors. The cost depends on the distributor and the complexity of the project. The cost may be lower for fully integrated systems, whereas s...
What needs improvement with Cisco Webex Contact Center?
Clients typically seek value for money. When comparing Cisco to free collaboration tools like Google Meet and Teams, often included with Microsoft licenses, some clients, particularly those not in ...
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Also Known As

CC-One, BroadSoft CC-One
No data available
 

Learn More

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Overview

 

Sample Customers

AON, Office Depot, American Red Cross
Amazon, BMW, Facebook, Banana Republic,FEMA
Find out what your peers are saying about Genesys, Amazon Web Services (AWS), Five9 and others in Contact Center as a Service (CCaaS). Updated: October 2024.
814,649 professionals have used our research since 2012.