Top 10 NICE CXone Alternatives

Vendor: NICE

4.1 out of 5

13 reviews
96% willing to recommend

1,264 followers

Top NICE CXone Competitors

Discover the top alternatives and competitors to NICE CXone based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Five9, and Genesys PureConnect. The alternatives are sorted based on how often peers compare the solutions. NICE CXone surpasses its competitors by offering comprehensive cloud-based contact center solutions featuring advanced AI analytics, efficient omnichannel routing, and seamless CRM integrations, ensuring businesses deliver exceptional customer experiences with improved efficiency and scalability.

NICE Alternatives Report

Learn what solutions real users are comparing with NICE, and compare use cases, valuable features, and pricing.

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Genesys Cloud CX

4.4 out of 5

Genesys Cloud CX

4.4 out of 5

NICE CXone excels in customer support, competitive pricing, advanced analytics, and omnichannel capabilities. In comparison, Genesys Cloud CX, though pricier, provides robust features, AI-driven tools, powerful automation, and scalability. Tech buyers might prefer NICE CXone for cost-effectiveness or Genesys Cloud CX for technological depth.

Download Genesys Cloud CX vs. NICE CXone Report

Pricing

NICE CXone has a higher setup cost but offers comprehensive features, whereas Genesys Cloud CX provides a lower setup cost, making it budget-friendly with flexible deployment options.

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Pricing

NICE CXone has a higher setup cost but offers comprehensive features, whereas Genesys Cloud CX provides a lower setup cost, making it budget-friendly with flexible deployment options.

Five9

4.3 out of 5

Five9

4.3 out of 5

NICE CXone, favored for scalability and integration, attracts enterprises requiring advanced customization. In comparison, Five9's intuitive design suits small to medium businesses prioritizing usability. NICE CXone's advanced analytics contrasts with Five9's focus on ease of deployment and cost-effective solutions.

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Pricing

NICE CXone has higher setup costs, offering advanced features compared to Five9, which provides a more budget-friendly option with essential functionalities. Their pricing reflects different feature sets and flexibility levels suitable for various organizational needs.

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Pricing

Genesys PureConnect

4.5 out of 5

Genesys PureConnect

4.5 out of 5

NICE CXone excels with seamless integrations and AI capabilities, offering cost-effective deployment and accessible customer support. In comparison, Genesys PureConnect provides robust multichannel capabilities and high customization, appealing to buyers prioritizing comprehensive features and tailored setups despite higher initial costs.

Pricing

NICE CXone offers flexible setup costs suitable for various business sizes, whereas Genesys PureConnect presents a more rigid pricing structure with potentially higher initial expenses.

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Pricing

NICE CXone offers flexible setup costs suitable for various business sizes, whereas Genesys PureConnect presents a more rigid pricing structure with potentially higher initial expenses.

Verint Open CCaaS

1 out of 5

Verint Open CCaaS

1 out of 5

Verint Open CCaaS is ideal for cost-focused buyers, excelling in workforce optimization and offering flexible deployment and robust customer support. In comparison, NICE CXone provides extensive scalability and AI-driven interactions, appealing to those seeking comprehensive features and a strong long-term ROI.

Pricing

Verint Open CCaaS is praised for its competitive setup costs, while NICE CXone is noted for higher initial expenses. These differences highlight Verint's cost-effectiveness in contrast to the higher investment required for adopting NICE CXone.

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Pricing

Calabrio ONE

3.9 out of 5

Calabrio ONE

3.9 out of 5

Calabrio ONE offers intuitive analytics, simplifying workforce management and providing cost-efficient deployment with rapid ROI. In comparison, NICE CXone appeals with its robust omnichannel capabilities and AI integrations, offering deeper strategic benefits for larger projects despite potentially higher initial expenses.

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Pricing

Calabrio ONE offers a compelling setup cost advantage, while NICE CXone presents a higher initial expenditure but may provide additional features.

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Pricing

Calabrio ONE offers a compelling setup cost advantage, while NICE CXone presents a higher initial expenditure but may provide additional features.

Avaya Workforce Engagement

1 out of 5

Avaya Workforce Engagement

1 out of 5

NICE CXone offers flexibility and advanced analytics, appealing to businesses prioritizing adaptability. In comparison, Avaya Workforce Engagement attracts those needing robust integration, excelling in complex infrastructures with quality management, making it ideal for intricate call management needs.

Pricing

NICE CXone features a straightforward setup with minimal costs, while Avaya Workforce Engagement has higher initial setup expenses.

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Pricing

NICE CXone features a straightforward setup with minimal costs, while Avaya Workforce Engagement has higher initial setup expenses.

Related categories

Workforce Engagement Management

Contact Center as a Service (CCaaS)

IVR Systems