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ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
39th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
113
Ranking in other categories
Business Process Management (BPM) (5th), Application Infrastructure (6th)
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.8%, up from 0.1% compared to the previous year. The mindshare of IBM BPM is 4.9%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM BPM4.9%
ACI Worldwide Global Payments Hub0.8%
Other94.3%
Process Automation
 

Featured Reviews

PR
Pre-Sales Consultant at Capco
Robust cloud model support and offers competitive pricing with a pay-per-use model
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
Ateeq Rehman - PeerSpot reviewer
Unit Head System Implementor at Allied Bank Limited
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"It makes the company business processes work more efficiently."
"It is being able to see the process, and understanding what the process is versus having to bury it in code somewhere."
"Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent...There are countless use cases in which IBM BPM proves to be a valuable tool for my clients."
"Everything is coupled together and comes as one solution."
"Stability-wise, I rate the solution a ten out of ten."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
"This tool is very useful when it comes to enterprise-grade automation and governmental processes for the security aspects, performance, and reliability."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"The people working on the front desk are having some problem with managing the documentation. For instance, they get a picture, and if the picture comes rotated 90 degrees, together with a picture that is not rotated, they have some problems dealing with that, technically. There are some minor aspects that on the usability side that are still lacking. That has to do with FileNet, too, I'm talking about the suite together."
"The options for customization could be improved. More customization using your own code would be beneficial."
"Needs better reporting. I do not think that we are fully taking advantage of what it already has yet."
"Where it can be improved is Integration. I think that the direction that IBM is taking now, to have something that is much more integrated, that can be seen as one single solution, is clearly the right way."
"It is a rather thick stack because you have to have WebSphere skills, IBM BPM skills, and an understanding of how the product runs on WebSphere. A lot of this will start to get a lot easier as they put it in containers, which will allow the platform to manage itself in some regards."
"We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine."
"IBM BPM's UI is an area with shortcomings where improvements are required."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
"Price wise, IBM BPM is cheaper than other similar solutions and has excellent pricing."
"The pricing is quite high, I would rate it two out of five."
"It is pricey."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"I give the pricing an eight out of ten."
"I rate the solution's pricing a four out of ten."
"Licensing is managed by the client, but we know it is yearly. Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
25%
Manufacturing Company
8%
Computer Software Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise72
 

Questions from the Community

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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: December 2025.
880,954 professionals have used our research since 2012.