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ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
38th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
6th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
112
Ranking in other categories
Business Process Management (BPM) (7th), Application Infrastructure (6th)
 

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.3%, up from 0.1% compared to the previous year. The mindshare of IBM BPM is 6.0%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
IBM BPM6.0%
ACI Worldwide Global Payments Hub0.3%
Other93.7%
Process Automation
 

Featured Reviews

PR
Robust cloud model support and offers competitive pricing with a pay-per-use model
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model. And then, this solution's time to market. So they are generally the first ones to deploy any regulatory changes.
Ateeq Rehman - PeerSpot reviewer
Automation platforms streamline processes and offer flexibility, but AI integration and version upgrades pose challenges
In the technology world, there is always room for improvement. Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models. Although IBM BPM is a substantial product, adopting and integrating new technologies quickly is not easy due to the migration and upgrade paths involved. Every time new versions are released, we face business and production challenges that make rapid adoption challenging. The main concern bothering me today regarding IBM BPM is the integration of AI components.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"It helps improve your process through continual measurement."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
"It is a very powerful solution."
"IBM BPM should become cloud-native. It should also add a cloud deployment feature."
"Good user interface and good add option."
"By automating several tasks, we have already reduced a lot of work for the business."
"It has an elaborated way to explore the IBM BPM processes."
"This is one of the best tools to support the business and the way we work, and the numerous processes we need to implement."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"We would like better performance and more ​visibility on each step of the tool.​"
"Some of the features are not enough for my business. We need to build custom user management for the many end users affected by BPM."
"The engine itself tends to accumulate a lot of data that needs to be cleaned up, and that's the kind of thing that keeps it from, in some scenarios, scaling as much as it needs to. And then, when you're building solutions, if you're not careful to keep the screens from being associated with too much data, if you're going to just do things the way that a lot of people would just assume that they can do, without having experience of having made those mistakes before, it will accumulate a lot of data, and that will cause it to perform very badly."
"The stability varies because it involves a lot of other components like databases, so sometimes if something goes wrong there, it can't recover from the fatal errors."
"I suggest establishing a developer forum for better communication and issue resolution. Also, the administration panel could be improved for task management."
"IBM BPM is stable, but sometimes there are issues with the server."
"We thought there might have been a little more discussion early on about, "Hey, if you're doing this, set it up this way," or some best practices or some guidance that we didn't get."
"Stability wavers. We have some opportunities for improvement in this space, especially as we approach our target volume of a million transactions a day. It is tough, because it is not necessarily the product. It is more around the platform and infrastructure to support it, so the connectivity to the database, web sessions, and reverse proxies in front of that."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"IBM BPM is expensive, so most large companies opt for IBM based on their licensing options."
"When considering the features of the solution the price is expensive compared to competitors."
"The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
"I rate the tool's pricing a seven out of ten."
"The pricing is very high."
"I give the pricing an eight out of ten."
"​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
27%
Computer Software Company
10%
Manufacturing Company
7%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise19
Large Enterprise71
 

Questions from the Community

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Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
 

Comparisons

No data available
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, BMC, Temporal Technologies and others in Process Automation. Updated: October 2025.
870,701 professionals have used our research since 2012.