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ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
31st
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Number of Reviews
109
Ranking in other categories
Business Process Management (BPM) (8th), Application Infrastructure (8th)
 

Mindshare comparison

As of November 2024, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.2%, down from 0.3% compared to the previous year. The mindshare of IBM BPM is 11.1%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

PR
Aug 31, 2023
Robust cloud model support and offers competitive pricing with a pay-per-use model
The use cases are generally like peer-to-peer payment or person-to-business, peer-to-business payment, and business-to-business payments. So, like, the transfer of money. Transfer of money from one account to another through various means and methods This solution has a robust cloud model, which…
Mohammed Almalki - PeerSpot reviewer
Feb 8, 2024
Offers good case management and its integration with process design but there's a learning curve
We mainly use it for human-centric operational processes (less than 20) The case management and its integration with process design are the only pros comparable to Komunda. There is room for improvement in terms of integrations. It is one of the biggest drawbacks. My organization has been using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"Everything is coupled together and comes as one solution."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"The functionality to design UI to be responsive and can run on multiple devices."
"Enabled us to convert most of the paper-based work into an automated workflow process, and some of them were converted into straight-through processing, with no human interaction involved whatsoever."
"It provides value and simplifies processes."
"IBM BPM's best features include document sharing, management document creation, widget and barcode creation, and integration."
"IBM BPM is stable."
"It has an elaborated way to explore the IBM BPM processes."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"There is room for improvement in the stability."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"The options for customization could be improved. More customization using your own code would be beneficial."
"IBM BPM needs to have a better and modified interface."
"The user experience, while it has improved, should continue to improve."
"New users will need at least six months to get comfortable with IBM BPM, at least initially. So, there's a learning curve."
"It's a bit technical, related to the instance of migrations. It's a tough thing to handle, in every new release, in every upgrade, that we have to do things in the applications or in the product. I think IBM is working on it but I know there are a lot of requests coming in from different organizations on this."
"All our clients are changing to microservice and cloud service. However, BPM does not have a solution for microservice and cloud service."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"I give the pricing an eight out of ten."
"The solution is expensive since it is an enterprise application."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"Starting out with Express can also help reduce the cost for adopting the product."
"The solution might be expensive, but I can't give you a precise number. In the market here, I've seen two main products for BPM: IBM BPM and Camunda. Camunda is very popular and open-source, so there's no direct comparison."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
31%
Computer Software Company
13%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ACI Worldwide Global Payments Hub?
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing mo...
What is your experience regarding pricing and costs for ACI Worldwide Global Payments Hub?
I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.
What needs improvement with ACI Worldwide Global Payments Hub?
There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
 

Comparisons

No data available
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Learn More

 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: November 2024.
815,854 professionals have used our research since 2012.