ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.
Tieto Service Desk Outsourcing is a single-point-of-contact Service Desk with additional self-service facilities provides consolidated support for all ICT services. Further cost-efficiency improvements through synergies have a direct impact on the total cost of ownership. Self-service and self-help functionalities in the portal will support the end users. The SIAM-compliant (Service Integration And Management) Service Desk with multivendor capabilities resolves issues and also ensures business continuity and keeps costly work interruptions at a minimum.
