Alemba Service Manager vs Cherwell Service Management comparison

Alemba and Ivanti are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while Ivanti is ranked #27. Alemba holds a 0.8% mindshare in ISM, compared to Ivanti’s 0.7% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 80% of Ivanti users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

384 Views
221 Comparison Views

100% willing to recommend

Cherwell Service Management

Read 6 Cherwell Service Management reviews

658 Views
256 Comparison Views

80% willing to recommend

Alemba Service Manager

Cherwell Service Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Cherwell Service Management and Alemba Service Manager are competing in the IT service management sector. Based on data comparisons, Cherwell shows superior customer service responsiveness, while Alemba is preferred for its intuitive design and smooth operation.

Features: Cherwell Service Management offers strong automation features, comprehensive integration capabilities, and versatility in handling sophisticated IT requirements. Alemba Service Manager provides accessible role-based dashboards, simplified process configurations, and clear information display.

Ease of Deployment and Customer Service: Cherwell has a robust deployment process with flexible configuration options but may require more IT expertise. Alemba features straightforward deployment with user-friendly setup, enabling quicker and smoother deployment. Cherwell is recognized for comprehensive customer support, whereas Alemba emphasizes self-deployment with minimal guidance.

Pricing and ROI: Cherwell Service Management involves higher initial setup costs but offers high long-term ROI with its expansive features and adaptability. Alemba Service Manager has a cost-effective initial investment, appealing to smaller businesses with rapid ROI execution. Cherwell's higher upfront expenses are justified by its long-term benefits and scalability.

To learn more, read our detailed Alemba Service Manager vs. Cherwell Service Management Report (Updated: April 2025).

Buyer's Guide

Alemba Service Manager vs. Cherwell Service Management

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Cherwell Service Management

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Help Desk Software (25th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of Cherwell Service Management is 0.7%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"The workflow is very good, as well as customizable."

"Incident Management is the most valuable feature of the solution."

"The most valuable features are problem management and change management."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The dashboard and the reporting functionality are the solution's most valuable features."

"All our activities are carried out in the one place."

"The dashboard is very useful to get a quick overview of current tasks."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

Cons

"The product should improve its ability to integrate with third-party tools."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The reporting needs to be improved."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Access is only available if we're on VPN."

"The stability, specifically in the on-premises deployment model, could be improved."

"Application service mapping, GRC, SecOps, and things like that need improvement."

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"For an ITIL user, the cost is probably about 50 bucks a month."

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

14%

Non Profit

10%

Manufacturing Company

Educational Organization

65%

Computer Software Company

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Alemba vFire?

Incident Management is the most valuable feature of the solution.

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What needs improvement with Alemba vFire?

The product should improve its ability to integrate with third-party tools. The service portal should be customizable.

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What is your primary use case for Alemba vFire?

The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...

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Comparisons

ServiceNow vs Alemba Service Manager

Compared 69% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 31% of the time

More Alemba Service Manager Competitors

ServiceNow vs Cherwell Service Management

Compared 100% of the time

More Cherwell Service Management Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Alemba Service Manager product report

Buyer's Guide

IT Service Management (ITSM)

March 2025

Download Cherwell Service Management product report

Also Known As

vFire

No data available

Interactive Demo

Alemba

Demo not available

Ivanti

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Ausenco, Highlights for Children, B/E Aerospace

Buyer's Guide

Alemba Service Manager vs. Cherwell Service Management

April 2025

Free Report: Alemba Service Manager vs. Cherwell Service Management

Find out what your peers are saying about Alemba Service Manager vs. Cherwell Service Management and other solutions. Updated: April 2025.

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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.