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Alemba Service Manager vs Infraon Desk comparison

Alemba and EverestIMS are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while EverestIMS is ranked #40. Alemba holds a 0.8% mindshare in ISM, compared to EverestIMS’s 0.3% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 384 Views
  • 221 Comparison Views
100% willing to recommend
Infraon Desk
Read 2 Infraon Desk reviews
  • 132 Views
  • 67 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Alemba Service Manager and Infraon Desk compete in the IT service management space. Infraon Desk holds a slight advantage in ease of deployment and a broad feature set, while Alemba Service Manager is preferred for its superior customer support and pricing strategy.

Features: Alemba Service Manager offers advanced workflow customization, comprehensive reporting tools, and a focus on complex IT operations. Infraon Desk provides a broader range of integrations, flexible scalability, and adaptability to technical demands.

Ease of Deployment and Customer Service: Infraon Desk allows seamless implementation and intuitive setup for quick feature access. Alemba Service Manager's deployment requires more time due to its customization options, but it includes exceptional support to assist throughout the process.

Pricing and ROI: Alemba Service Manager offers competitive pricing with favorable ROI for long-term investments and comprehensive service. Infraon Desk features a flexible cost structure with scalability and a quick ROI, making it valuable for growing entities seeking adaptability.

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To learn more, read our detailed Alemba Service Manager vs. Infraon Desk Report (Updated: April 2025).
Buyer's Guide
Alemba Service Manager vs. Infraon Desk
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
24th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Infraon Desk
Ranking in IT Service Management (ITSM)
40th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
2
Ranking in other categories
Help Desk Software (41st)
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of Infraon Desk is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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KB
Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result
There are a lot of predefined reports but we asked for a lot of changes. The problem is that every organization has its own processes and needs. As a result, we had to do a lot of customization on the reporting. The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved. It should become a more graphical presentation of information. It's much more jazzy when you present something in a PowerPoint rather than a Word document. If the system is capturing a lot of data about certain parameters, I should have the option to generate a report based on all those parameters in any permutation and combination. That kind of flexibility is needed. The reports do help us to analyze and understand things at the customer level, but they could be better. Something that is missing is predefined dashboards. I would expect to see dashboards with some parameters that are predefined.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
 

Cons

"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The reporting needs to be improved."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"Better connectivity and integration with more collaborative platforms would be helpful."
 

Pricing and Cost Advice

"The product is much cheaper than ServiceNow."
"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The price of this solution is reasonable and it was well within my budget."
"The pricing model is very competitive."
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Top Industries

By visitors reading reviews
Government
20%
Computer Software Company
14%
Non Profit
10%
Energy/Utilities Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Alemba vFire?
Incident Management is the most valuable feature of the solution.
See all answers
What needs improvement with Alemba vFire?
The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
See all answers
What is your primary use case for Alemba vFire?
The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...
See all answers
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Earn 20 points
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 69% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 31% of the time
More Alemba Service Manager Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
March 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
Help Desk Software
March 2025
Infraon Desk reportDownload Infraon Desk product report
 

Also Known As

vFire
Everest Service Manager
 

Interactive Demo

Alemba
Demo not available
EverestIMS
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

EverestIMS
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
Buyer's Guide
Alemba Service Manager vs. Infraon Desk
April 2025
Free Report: Alemba Service Manager vs. Infraon Desk
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