JIRA Service Management and Alemba Service Manager compete in IT service management. Based on data comparisons, users find JIRA Service Management advantageous for its competitive pricing and responsive support, while Alemba Service Manager is considered superior for its comprehensive feature set.
Features: JIRA Service Management is known for its adaptability, integrating well with other Atlassian tools, and being suitable for teams already using these products. Alemba Service Manager stands out with its robust ITIL-based capabilities, making it well-suited for detailed IT service management processes.
Ease of Deployment and Customer Service: JIRA Service Management's cloud-based model is user-friendly and speeds up deployment. Alemba Service Manager offers flexible deployment options, including on-premises, catering to specific organizational requirements. JIRA Service Management is recognized for its swift customer support, while Alemba Service Manager provides comprehensive support tailored to complex environments.
Pricing and ROI: JIRA Service Management often attracts budget-conscious buyers with its economical setup and quick ROI. Alemba Service Manager, despite higher initial costs, is seen as a worthwhile investment for its extensive feature set that supports long-term strategic goals.
We used Jira's free version for some time.
Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.
Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.
ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.
ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.