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Allbound vs Salesforce Experience Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Allbound
Ranking in Partner Relationship Management (PRM)
1st
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Salesforce Experience Cloud
Ranking in Partner Relationship Management (PRM)
5th
Average Rating
9.6
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Partner Relationship Management (PRM) category, the mindshare of Allbound is 6.3%, up from 5.9% compared to the previous year. The mindshare of Salesforce Experience Cloud is 4.0%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Partner Relationship Management (PRM)
 

Featured Reviews

Kim Sherman - PeerSpot reviewer
We have seen significant increases in deal registration and size, and received excellent service from the vendor
I like that Allbound is constantly improving. A recommendation I would make to them is to improve their communication because I don't always get notice of improvements. I know that they're communicating, but for some reason, it has been difficult to get the updates. They are doing a better job. They're starting to use the portal to say, "Hey, we have this new feature available." I would like them to keep innovating and certainly at the pace that they're at, and maybe even a little bit quicker. Also, filtering or customizing the content that different partners see could be done better. I know how to work within the confines of the system, but I think there's an opportunity for them there. However, I also understand that there are probably some things I could do within the Partner Journey Automation that I just haven't tapped into yet. My advice to them is to make the co-branding piece easier. Allbound does make it easy not only for the administrator program, but also for partners, to interact. So if they can make the co-branding piece a little more robust, that would help. What I could do within Impartner was see a logo, where it was going, and know exactly where I was at in content. It did make it easier for partners to add content at certain spots in a piece of collateral. It could be that I just don't know Allbound well enough and that it does all of this, but it felt like it was easier to do in Impartner. One thing I would love to see is that when I make an update, it would show in my own time zone. I think that they're starting to do that now. We've actually gone back to Allbound and said, "Hey, we would love it if you did this," and then, three or four months later, we see it. That's awesome.
Ajay Pal - PeerSpot reviewer
Empower customization with personalized UI and seamless user independence
We are currently working on an Experience Cloud site. It is one site that you can create using Salesforce. It is a normal site where users can log in using their credentials. Their users, such as customers or partners, can process something on their own. It is independent of complete Salesforce…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The referral functionality has been the most valuable for us, meaning our partners can submit leads to us via Allbound. That is really critical for us because that is how we generate new business. When a partner submits a lead to us via Allbound, it's a really hot lead for us to work on and convert."
"I find it very easy to use. It has a pretty good UI. I'm relatively new, but I'm able to learn it very quickly. I'm definitely happy with the interface."
"The most valuable feature is definitely the deal registration component and the fact that it is reflected on the dashboard. It's nice that our partners have visibility into where the deals they submit stand, in terms of the sales process..."
"Since launch, our most valuable feature has been getting individual users to sign up and use our deal registration program, as well as providing a place to see all of our events globally."
"What I like about the solution is that they have a fast channel of communication for the customer. For every deal, you create a template prospect page, which I found useful in Allbound. You can create a specific page for an end customer or partner, and you can share it with them where they can see playbooks or download some documents created in advance. You have the possibility to see how many times the end customer or partner opened the page that you created. It's like a landing page coded with specific information."
"I like the fact that I can go into Allbound and quickly update what I need to update. And I like that when we have a new initiative, something that is really important for our partners to understand, I can feature it in different places on the portal."
"Content management is most valuable because it's the one that I use the most and the one I'm pleased about."
"What is important to us are our partners and clients. The user experience for those partners and clients, that they're able to quickly use it, is what I like about it. It's very simple to use."
"The ability to set up layouts and create pages on the fly was beneficial."
"We can create our own design and process requirements, unlike Service Cloud and Sales Cloud, which have standard applications and processes."
 

Cons

"They could provide a bit more user and technical training to our team. If I were able to really control the workflows in Allbound, with more of the expertise that they have, I could configure it to be a bit more responsive to our needs."
"They need to improve its reporting capabilities. They don't have all the possibilities to drill down in reporting."
"On the design side, there could be some more updates to make it look a little bit more modern. We right now use the classic dashboard, but we're switching to the minimal dashboard that's available to try and make the UI look a little bit prettier for our partners. In the design area, there could definitely be some improvements that partners would appreciate."
"I would like to see more features for tracking training progress and quizzes. The progress report that Allbound generates isn't very helpful. I want to track how far a user has completed and who has or hasn't restarted. We are using a third-party platform for training purposes, especially enablement purposes. The progress reports and analytics are very powerful, and we'd like to see something along those lines. Allbound has certification, but it's missing some things from a certification point of view that are available in other products."
"The solution's UI could be improved by providing externalized access to menus, which I sometimes have to dig into. The good thing is that Allbound is doing that, I made the suggestion a while ago, and they're already implementing it. Of course, as a user, I want it to be now, not in a few weeks. Some more flexibility in UI customization would also be a welcome feature; the ability to edit coloring and place images would be excellent."
"We would like to utilize partner automation more, but there is some troubleshooting and programming that needs to happen in the middleware to enable this."
"My advice to them is to make the co-branding piece easier. Allbound does make it easy not only for the administrator program, but also for partners, to interact. So if they can make the co-branding piece a little more robust, that would help."
"Allbound could have more localization and customization. The templates work well, and maybe they don't want to target large enterprises by design. The solution is geared toward small and medium-sized enterprises, but they could allow more localization and deeper customization. Allbound is broad, but it could be deeper."
"The CSS library of Salesforce is not as customizable as I would prefer."
"Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds."
 

Pricing and Cost Advice

"Considering everything the product provides, the price is fair. There are cheaper tools, but they don't offer the combination of requirements we have. The pricing model is also very compelling."
"Its pricing is fair, especially because we can have as many partners create accounts as we want. It has a very fair price range compared to other companies that charge per partner. We've thousands, so it would just be too expensive to go with a different option."
"What we are paying for it is comparable to the market, but the price of PRMs is quite high for the value they deliver."
"Considering the interface, the price is high, although Allbound offers a lot. Some of my negative opinion here is because we have yet to upgrade to using the tool's best-in-class features due to internal issues. As it stands, I don't personally see the value that supports the cost, but that could change when we turn on the features."
"Allbound's pricing is comparable."
"It's reasonably priced for what it can do and how much time it can save. It's a big amount of money, but for the time that it can save for people from having to do the work, it's definitely worth it. Considering the constant improvements and the features they keep adding, its price is reasonable."
"They have different licensing plans. Depending on what you enable or what kind of features you want activated, there might be extra costs."
"This is the highest price that you'll pay, but I am not comparing it with Salesforce, SAP, or Oracle. In the mid-level solutions, Allbound has one of the highest costs, but it also has higher capabilities and flexibility to customize things without developing."
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Top Industries

By visitors reading reviews
Computer Software Company
49%
Manufacturing Company
5%
Financial Services Firm
4%
Non Profit
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Allbound?
I like the content and resource section, where we can publish all sorts of videos, PDFs, PPTs, etc., and send automated notifications or emails to partners or user groups. We can form groups and de...
What is your experience regarding pricing and costs for Allbound?
Allbound is reasonably priced, but I haven't compared it with any other solution. I like that Allbound charges a flat rate instead of charging by the number of partners or users, which is the model...
What needs improvement with Allbound?
I would like to see more features for tracking training progress and quizzes. The progress report that Allbound generates isn't very helpful. I want to track how much a user has completed and who h...
What is your experience regarding pricing and costs for Salesforce Experience Cloud?
Salesforce products, including Experience Cloud, are considered high-cost products, especially when comparing global markets.
What needs improvement with Salesforce Experience Cloud?
Some limitations include not being able to hide buttons based on criteria on the portal side and requiring complex workarounds. These limitations are known and are under consideration for future up...
What is your primary use case for Salesforce Experience Cloud?
We implemented a maintenance app for contractors. Within the Experience Cloud portal, contractors could log in, raise work orders for maintenance requests, and manage those tasks through the portal...
 

Overview

 

Sample Customers

Serko, Cambium Networks, Garland, Looking
Information Not Available
Find out what your peers are saying about Allbound vs. Salesforce Experience Cloud and other solutions. Updated: March 2025.
845,564 professionals have used our research since 2012.