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Alterian vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Alterian
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (19th)
Salesforce Marketing Cloud
Average Rating
8.4
Number of Reviews
53
Ranking in other categories
Social CRM (1st), Marketing Automation (1st), Marketing Management (1st), Social Media Management Solutions (1st)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Alterian is designed for Customer Experience Management and holds a mindshare of 0.8%, down 2.1% compared to last year.
Salesforce Marketing Cloud, on the other hand, focuses on Social CRM, holds 11.0% mindshare, up 10.8% since last year.
Customer Experience Management
Social CRM
 

Featured Reviews

Use Alterian?
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SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
Easy to deploy, stable, and scalable
The encryption and decryption have room for improvement. We need to be confident that the customer's data is secure when shared outside of the organization. I would like to request additional mobile app features that go beyond push notifications. As the mobile development industry continues to advance with new technologies, such as AI components, it is important to consider these advancements when setting up campaigns. Currently, campaigns are scheduled to be sent to customers at a prescribed time, but they may not be relevant to the customer unless they see them as valuable. For example, if I want to run a campaign offering loans, I would need to consider the customer's needs and balance. In the future, I hope Salesforce can incorporate an AI component that utilizes the shared data, rather than just scheduling campaigns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"It is a license per user."
"This is a low cost solution suited to larger organizations."
"This solution is priced in the medium to high price range."
"It's not cheap, which is why I recommend that you use Marketing Cloud to create automated journeys. If you plan to use Marketing Cloud just to send emails, use another tool."
"It's normal pricing."
"We have two types of licensing. We have a yearly license for end users and we have a concurrent login for selling."
"Salesforce is an expensive solution."
"Salesforce has different versions of the solution and some are more suitable for smaller clients. However, Salesforce is expensive."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
54%
Computer Software Company
9%
Financial Services Firm
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Salesforce Marketing Cloud?
Datorama is part of Salesforce Marketing Cloud, which is quite a valuable feature that provides customer analytics.
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
The solution's pricing is very high and should be more flexible for smaller companies.
What needs improvement with Salesforce Marketing Cloud?
Salesforce Marketing Cloud should provide some debugging facilities for every user. Apart from Data Views, nothing is available for debugging purposes. I cannot check for any errors or status behin...
 

Also Known As

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ExactTarget
 

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Overview

 

Sample Customers

Agfa Healthcare, Aruba Tourism Authority, COPA-DATA, Belgacom, Belkin, Bosch, Burt's Bees, Canon
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Qualtrics, ServiceNow, Teradata and others in Customer Experience Management. Updated: October 2024.
814,649 professionals have used our research since 2012.