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Oracle Eloqua vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Eloqua
Ranking in Marketing Automation
4th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
35
Ranking in other categories
No ranking in other categories
Salesforce Marketing Cloud
Ranking in Marketing Automation
1st
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
55
Ranking in other categories
Social CRM (2nd), Marketing Management (1st), Social Media Management Solutions (2nd)
 

Mindshare comparison

As of March 2025, in the Marketing Automation category, the mindshare of Oracle Eloqua is 9.8%, down from 12.9% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 22.8%, down from 25.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Marketing Automation
 

Featured Reviews

Aniket Sukale - PeerSpot reviewer
Offers the ability to create lesser campaigns and drip campaigns, flexible to use and robust
Eloqua's reporting is very strong. Oracle, by default, provides many out-of-the-box reports – probably more than 150 – that cover the most common use cases. Additionally, there's a feature called Insight, where you can build customized reports without any coding. These reports can be scheduled for delivery to your inbox at regular intervals – monthly, weekly, etc.
SantoshKrishna - PeerSpot reviewer
Easy to deploy, stable, and scalable
The encryption and decryption have room for improvement. We need to be confident that the customer's data is secure when shared outside of the organization. I would like to request additional mobile app features that go beyond push notifications. As the mobile development industry continues to advance with new technologies, such as AI components, it is important to consider these advancements when setting up campaigns. Currently, campaigns are scheduled to be sent to customers at a prescribed time, but they may not be relevant to the customer unless they see them as valuable. For example, if I want to run a campaign offering loans, I would need to consider the customer's needs and balance. In the future, I hope Salesforce can incorporate an AI component that utilizes the shared data, rather than just scheduling campaigns.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a user-friendly product."
"It provides good support for really large databases."
"I've used other marketing automation tools, like Marketo, that require more technical knowledge. Eloqua is straightforward and user-friendly."
"The initial setup was straightforward."
"​Lead scoring is very useful for both measuring the effectiveness of campaigns as well as deciding which leads to send sales’ way."
"The ease of maintenance is the most valuable feature."
"Lead scoring has helped with the process of qualifying leads."
"The solution is stable."
"This is a very powerful and scalable solution."
"Email Studio is one of the core parts of Salesforce Marketing Cloud."
"The most valuable of Salesforce Marketing Cloud is seeing the customer's journey."
"It is a stable solution...It is a scalable solution...I rate the technical support a ten out of ten."
"I like that I can constantly add leads to Salesforce Marketing Cloud and look at accounts there. I also like that the solution lets me set up meetings."
"We haven't had any issues with integration."
"You can schedule reports, there's a lot of supporting tools, and you have access to all that information."
"I like the user interface it has a nice look and feel."
 

Cons

"The cost of the solution has room for improvement."
"The reporting features should be improved."
"This product hasn't kept up to date on features."
"There are some things where improvement is needed. For me, it would be great if they integrated a tool like AI configuration capabilities within Eloqua itself."
"The solution should consider adding functionality related to event listening, such as webhooks."
"The solution does not have a good database architecture."
"​Reporting is very clunky and not user friendly.​"
"The solution could improve by having a more user-friendly interface."
"I've noticed on one-to-one leads, the customer objection option is not available."
"Salesforce Marketing Cloud is expensive. The email functionality should be more modern and user-friendly."
"The performance is sometimes sluggish, but I think that's to be expected with a heavy CRM tool because they're running reports in real-time on the data that you have entered."
"The main action I want to do in Salesforce Marketing Cloud is to export data into Excel and use it. My company may have that feature locked down, or if the Excel data exporting function still isn't available in Salesforce Marketing Cloud, that's the feature I want."
"They could improve the product's data integration functionality for larger companies."
"We have struggled to get resolution of support tickets from the Salesforce team."
"The product could use a little bit of BI in the sense of rule-based building."
"The cost is always a concern for anyone using a SaaS product."
 

Pricing and Cost Advice

"It's quite expensive."
"The tool is pricey compared to products like Marketo."
"Oracle Eloqua can be expensive compared to alternatives."
"The solution is expensive."
"Oracle Eloqua is quite an affordable solution."
"Our licensing costs are yearly."
"Oracle Eloqua's pricing is medium."
"Salesforce Marketing Cloud is affordable, considering the significant improvements it brings to our campaign results."
"Salesforce Marketing Cloud is a highly expensive solution, it needs to be less expensive. We are on an annual license to use the solution."
"The price is expensive."
"We have two types of licensing. We have a yearly license for end users and we have a concurrent login for selling."
"My company pays to use this solution."
"Licensing fees are paid on a yearly basis."
"Salesforce has different versions of the solution and some are more suitable for smaller clients. However, Salesforce is expensive."
"It is a license per user."
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Top Industries

By visitors reading reviews
Educational Organization
76%
Computer Software Company
4%
Financial Services Firm
3%
Manufacturing Company
3%
Educational Organization
59%
Computer Software Company
7%
Financial Services Firm
5%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Oracle Eloqua?
Eloqua doesn't have built-in features for WhatsApp marketing or SMS functionality. They provide SMS, but you need to purchase it as an add-on. It would also be helpful to have a social media manage...
What is your primary use case for Oracle Eloqua?
We generally use it for B2B (business-to-business) marketing automation. We can build customer journeys and generate emails. And we can do email marketing. It also has the ability to create Lead ca...
What do you like most about Oracle Eloqua?
I've used other marketing automation tools, like Marketo, that require more technical knowledge. Eloqua is straightforward and user-friendly.
What do you like most about Salesforce Marketing Cloud?
Datorama is part of Salesforce Marketing Cloud, which is quite a valuable feature that provides customer analytics.
What needs improvement with Salesforce Marketing Cloud?
In the SMS area, it is not up to the mark, compared to what has been developed for email.
 

Also Known As

Eloqua, Oracle Marketing Cloud
ExactTarget
 

Overview

 

Sample Customers

Thomson Reuters, The Dow Chemical Company, Avid, LifeSize, and Avalara.
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about Oracle Eloqua vs. Salesforce Marketing Cloud and other solutions. Updated: March 2025.
842,296 professionals have used our research since 2012.