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Salesforce Marketing Cloud pros and cons

Vendor: Salesforce
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Salesforce Marketing Cloud excels in automation, saving time and enhancing speed for users.
It offers seamless integration with different data sources, creating a unified customer experience with Service Cloud and Sales Cloud.
Salesforce Marketing Cloud's ability to convert leads to opportunities and manage customer communication through various channels is highly valuable.
It provides robust reporting and analytics features, including Einstein insights and Datorama for customer analytics.
Salesforce Marketing Cloud supports effective marketing campaigns through capabilities like Email Studio and innovative integrations such as WhatsApp.

CONS

Salesforce Marketing Cloud lacks a development environment, requiring all work to be done in the production environment.
Technical aspects and general setup of Salesforce Marketing Cloud can be difficult for non-technical individuals, leading to the need for easier configuration and self-service options.
The pricing of Salesforce Marketing Cloud is considered high, and cost structure improvements are suggested.
The client confusion regarding the various Salesforce marketing suites is noted due to unclear marketing and lack of distinction between available features.
The customization and data integration functionality in Salesforce Marketing Cloud could benefit from enhancements, especially for larger companies.
 

Salesforce Marketing Cloud Pros review quotes

reviewer1118124 - PeerSpot reviewer
Dec 8, 2021
This is a very powerful and scalable solution.
PG
May 19, 2025
The feature of Salesforce Marketing Cloud that has had the largest impact on improving my campaign outcomes is the recent WhatsApp integration, which allows Salesforce to connect with subscribers through different channels such as SMS, email, or WhatsApp.
OS
Oct 11, 2022
It makes it easy for a business to use any module based on their preference.
Learn what your peers think about Salesforce Marketing Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
reviewer1686366 - PeerSpot reviewer
Mar 9, 2023
The solution is user-friendly.
SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
The notification system for customer alerts, including the integration of various communication channels such as email, SMS, and mobile push, is excellent.
NK
Aug 29, 2025
We are satisfied with the Salesforce Marketing Cloud products, which is why we have extended and acquired the Data Cloud as integration.
Nabil Shalan - PeerSpot reviewer
Mar 23, 2023
We haven't had any issues with integration.
reviewer1527195 - PeerSpot reviewer
Mar 9, 2021
The solution is very, very scalable.
PN
Aug 23, 2024
Email Studio is one of the core parts of Salesforce Marketing Cloud.
Paul Richmond - PeerSpot reviewer
Jan 27, 2023
I like that I can constantly add leads to Salesforce Marketing Cloud and look at accounts there. I also like that the solution lets me set up meetings.
 

Salesforce Marketing Cloud Cons review quotes

reviewer1118124 - PeerSpot reviewer
Dec 8, 2021
An additional feature needed would be better capacity for personalization.
PG
May 19, 2025
Query Studio in Salesforce Marketing Cloud needs to be improved because not all queries are supported and we cannot debug the AM Script or SSJS code, which makes code debugging manual.
OS
Oct 11, 2022
The technicality of the solution can be streamlined.
Learn what your peers think about Salesforce Marketing Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
reviewer1686366 - PeerSpot reviewer
Mar 9, 2023
The customization of Salesforce, a generic CRM software, has room for improvement.
SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
The encryption and decryption have room for improvement.
NK
Aug 29, 2025
If someone wants to implement a best-of-breed solution, I'm uncertain whether Salesforce Marketing Cloud will be able to work, fit, or integrate smoothly.
Nabil Shalan - PeerSpot reviewer
Mar 23, 2023
The cost is always a concern for anyone using a SaaS product.
reviewer1527195 - PeerSpot reviewer
Mar 9, 2021
The solution can be difficult to set up for non-technical individuals.
PN
Aug 23, 2024
Salesforce Marketing Cloud should provide some debugging facilities for every user.
Paul Richmond - PeerSpot reviewer
Jan 27, 2023
The main action I want to do in Salesforce Marketing Cloud is to export data into Excel and use it. My company may have that feature locked down, or if the Excel data exporting function still isn't available in Salesforce Marketing Cloud, that's the feature I want.