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Salesforce Marketing Cloud pros and cons

Vendor: Salesforce
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Salesforce Marketing Cloud offers seamless integration with multiple systems, enhancing lead management and providing a 360 customer experience.
The Automation and Journey Builder features are highly valued for improving marketing campaigns and customer engagement.
Scalability and stability of Salesforce Marketing Cloud are consistently highlighted, making it suitable for large-scale use.
The platform's analytics capabilities provide valuable insights that improve campaign outcomes and optimize customer journeys.
Salesforce Marketing Cloud's advanced integration capabilities with tools like Einstein and Datorama help in tracking, analyzing, and optimizing marketing efforts effectively.

CONS

Salesforce Marketing Cloud lacks a dedicated development environment, requiring both developers and end-users to work in the same space, which poses challenges.
It is perceived as expensive, with concerns over pricing structure and affordability for some users.
The complexity of Salesforce Marketing Cloud requires a deeper understanding to unlock its full capabilities, making it difficult for non-technical users.
Customization, particularly around dashboards and integration with third-party products, has room for improvement.
Customer support for new features is considered insufficient, with delayed ticket resolutions and lack of in-depth knowledge from support teams.
 

Salesforce Marketing Cloud Pros review quotes

reviewer1118124 - PeerSpot reviewer
Dec 8, 2021
This is a very powerful and scalable solution.
PG
May 19, 2025
The feature of Salesforce Marketing Cloud that has had the largest impact on improving my campaign outcomes is the recent WhatsApp integration, which allows Salesforce to connect with subscribers through different channels such as SMS, email, or WhatsApp.
OS
Oct 11, 2022
It makes it easy for a business to use any module based on their preference.
Learn what your peers think about Salesforce Marketing Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
reviewer1686366 - PeerSpot reviewer
Mar 9, 2023
The solution is user-friendly.
SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
The notification system for customer alerts, including the integration of various communication channels such as email, SMS, and mobile push, is excellent.
NK
Aug 29, 2025
We are satisfied with the Salesforce Marketing Cloud products, which is why we have extended and acquired the Data Cloud as integration.
Nabil Shalan - PeerSpot reviewer
Mar 23, 2023
We haven't had any issues with integration.
reviewer1527195 - PeerSpot reviewer
Mar 9, 2021
The solution is very, very scalable.
PN
Aug 23, 2024
Email Studio is one of the core parts of Salesforce Marketing Cloud.
Paul Richmond - PeerSpot reviewer
Jan 27, 2023
I like that I can constantly add leads to Salesforce Marketing Cloud and look at accounts there. I also like that the solution lets me set up meetings.
 

Salesforce Marketing Cloud Cons review quotes

reviewer1118124 - PeerSpot reviewer
Dec 8, 2021
An additional feature needed would be better capacity for personalization.
PG
May 19, 2025
Query Studio in Salesforce Marketing Cloud needs to be improved because not all queries are supported and we cannot debug the AM Script or SSJS code, which makes code debugging manual.
OS
Oct 11, 2022
The technicality of the solution can be streamlined.
Learn what your peers think about Salesforce Marketing Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
872,778 professionals have used our research since 2012.
reviewer1686366 - PeerSpot reviewer
Mar 9, 2023
The customization of Salesforce, a generic CRM software, has room for improvement.
SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
The encryption and decryption have room for improvement.
NK
Aug 29, 2025
If someone wants to implement a best-of-breed solution, I'm uncertain whether Salesforce Marketing Cloud will be able to work, fit, or integrate smoothly.
Nabil Shalan - PeerSpot reviewer
Mar 23, 2023
The cost is always a concern for anyone using a SaaS product.
reviewer1527195 - PeerSpot reviewer
Mar 9, 2021
The solution can be difficult to set up for non-technical individuals.
PN
Aug 23, 2024
Salesforce Marketing Cloud should provide some debugging facilities for every user.
Paul Richmond - PeerSpot reviewer
Jan 27, 2023
The main action I want to do in Salesforce Marketing Cloud is to export data into Excel and use it. My company may have that feature locked down, or if the Excel data exporting function still isn't available in Salesforce Marketing Cloud, that's the feature I want.