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Salesforce Marketing Cloud pros and cons

Vendor: Salesforce
4.2 out of 5
Badge Ranked 1
829 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Salesforce Marketing Cloud excels in automation and enhances marketing efficiency by integrating data from various sources and providing comprehensive customer engagement insights.
The Journey Builder and Email Studio features are particularly valuable, facilitating seamless customer communication.
It supports scalable operations with robust features for marketing campaigns and customer acquisition, contributing to improved productivity.
Salesforce Marketing Cloud offers an intuitive reporting engine, making it easy to build insightful reports and schedule them for regular updates.
Analytics and seamless integration with native applications, including Einstein AI, provide valuable insights and suggestions for campaign improvements.

CONS

Pricing is a concern and needs improvement, as some customers find Salesforce Marketing Cloud a bit too expensive.
Salesforce Marketing Cloud could improve data integration functionality for larger companies.
Salesforce Marketing Cloud should include more point-and-click functionality.
There is no development environment for Salesforce Marketing Cloud, which complicates development and testing processes.
Salesforce Marketing Cloud could implement further integration with more platforms.
 

Salesforce Marketing Cloud Pros review quotes

reviewer1118124 - PeerSpot reviewer
Dec 8, 2021
This is a very powerful and scalable solution.
PG
May 19, 2025
The feature of Salesforce Marketing Cloud that has had the largest impact on improving my campaign outcomes is the recent WhatsApp integration, which allows Salesforce to connect with subscribers through different channels such as SMS, email, or WhatsApp.
OS
Oct 11, 2022
It makes it easy for a business to use any module based on their preference.
Learn what your peers think about Salesforce Marketing Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
852,649 professionals have used our research since 2012.
reviewer1686366 - PeerSpot reviewer
Mar 9, 2023
The solution is user-friendly.
SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
The notification system for customer alerts, including the integration of various communication channels such as email, SMS, and mobile push, is excellent.
Nabil Shalan - PeerSpot reviewer
Mar 23, 2023
We haven't had any issues with integration.
reviewer1527195 - PeerSpot reviewer
Mar 9, 2021
The solution is very, very scalable.
PN
Aug 23, 2024
Email Studio is one of the core parts of Salesforce Marketing Cloud.
Paul Richmond - PeerSpot reviewer
Jan 27, 2023
I like that I can constantly add leads to Salesforce Marketing Cloud and look at accounts there. I also like that the solution lets me set up meetings.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Mar 27, 2024
Datorama is part of Salesforce Marketing Cloud, which is quite a valuable feature that provides customer analytics.
 

Salesforce Marketing Cloud Cons review quotes

reviewer1118124 - PeerSpot reviewer
Dec 8, 2021
An additional feature needed would be better capacity for personalization.
PG
May 19, 2025
Query Studio in Salesforce Marketing Cloud needs to be improved because not all queries are supported and we cannot debug the AM Script or SSJS code, which makes code debugging manual.
OS
Oct 11, 2022
The technicality of the solution can be streamlined.
Learn what your peers think about Salesforce Marketing Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
852,649 professionals have used our research since 2012.
reviewer1686366 - PeerSpot reviewer
Mar 9, 2023
The customization of Salesforce, a generic CRM software, has room for improvement.
SantoshKrishna - PeerSpot reviewer
Apr 7, 2023
The encryption and decryption have room for improvement.
Nabil Shalan - PeerSpot reviewer
Mar 23, 2023
The cost is always a concern for anyone using a SaaS product.
reviewer1527195 - PeerSpot reviewer
Mar 9, 2021
The solution can be difficult to set up for non-technical individuals.
PN
Aug 23, 2024
Salesforce Marketing Cloud should provide some debugging facilities for every user.
Paul Richmond - PeerSpot reviewer
Jan 27, 2023
The main action I want to do in Salesforce Marketing Cloud is to export data into Excel and use it. My company may have that feature locked down, or if the Excel data exporting function still isn't available in Salesforce Marketing Cloud, that's the feature I want.
Mitesh (Mitesh) Kumar - PeerSpot reviewer
Mar 27, 2024
Salesforce Marketing Cloud should include more point-and-click functionality.