Try our new research platform with insights from 80,000+ expert users

Amazon Comprehend vs Darwin comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon Comprehend
Ranking in Data Science Platforms
19th
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Darwin
Ranking in Data Science Platforms
27th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Data Science Platforms category, the mindshare of Amazon Comprehend is 0.5%, down from 0.8% compared to the previous year. The mindshare of Darwin is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Data Science Platforms
 

Featured Reviews

Ashish Lata - PeerSpot reviewer
Integration with automation tools enhances customer sentiment analysis
Comprehend is a useful service for sentiment analysis as it analyzes customer transcripts to evaluate interactions between customers and agents. It provides scores indicating whether sentiments are positive, negative, or neutral. The integration with AWS services like DynamoDB and Lambda facilitates automated analysis, contributing to more informed assessments of customer interactions.
AC
Empowers SMEs to build solutions and interface them with the existing business systems, products and workflows.
There's always room for improvement in the UI and continuing to evolve it to do everything that the rest of AI can do. Because it's so much better than traditional methods, we don't get a ton of complaints of, "Oh, we wish we could do that." Most people are happy to see that they can build models that quickly, and that it can be done by the people who actually understand the problem, i.e. SMEs, rather than having to rely on data scientists. There's a small learning curve, but it's shorter for an SME in a given industry to learn Darwin than it takes for data scientists to learn industry-specific problems. The industry I work in deals with tons and tons of data and a lot of it lends itself to Darwin-created solutions. Initially, there were some limitations around the size of the datasets, the number of rows and number of columns. That was probably the biggest challenge. But we've seen the Darwin product, over time, slowly remove those limitations. We're happy with the progress they've made.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I am totally happy with AWS support, as they provide excellent solutions."
"Amazon Comprehend works with a large pool of doctors. They're building the product based on working with domain experts."
"The most valuable feature is the model-generation. With a nice dataset, Darwin gives you a nice model. That's a really nice feature because, if we're doing that ourselves, it's trial and error; we change the parameters a little and try again. We save time by just giving the dataset to Darwin and letting Darwin generate a model. We find the models it generates are good; better than we can generate."
"The key feature is the automated model-building. It has a good UI that will let people who aren't data scientists get in there and upload datasets and actually start building models, with very little training. They don't need to have any understanding of data science."
"The solution helps with the automatic assessment of the quality of datasets, such as missing data points or incorrect data types."
"The thing that I find most valuable is the ability to clean the data."
"In terms of streamlining a lot of the low-level data science work, it does a few things there."
"I liked the data checking feature where it looks at your data and sees how viable it is for use. That's a really cool feature. Automatic assessment of the quality of datasets, to me, seems very valuable."
"I find it quite simple to use. Once you are trained on the model, you can use it anyway you want."
"Darwin has increased efficiency and productivity for our company. With our risk management team, there were models that took them more than three days to process each, only to see the outcome. Now, it takes minutes for Darwin to process the current model. So, we can have it in minutes. We don't have to wait three days for all the models to be tested, then make a decision."
 

Cons

"It is a bit complex to scale. It is still evolving as a product."
"There is room for improvement in terms of accuracy. For example, when a sentence expresses a negative sentiment, such as 'I want to cancel my credit card,' it is crucial for the system to accurately identify it as negative."
"There are issues around the ethics of artificial intelligence and machine learning. You need to have a lot of transparency regarding what is going on under the hood in order to trust it. Because so much is done under the hood of Darwin, it is hard to trust how it gets the answers it gets."
"The analyze function takes a lot of time."
"The Read Me's and the tutorials need to be greatly improved to get customers to understand how things work. It might be helpful to have some sample data sets for people to play around with, as well as some tutorial videos. It was very hard to find information on this in the time crunch that we had, to see how it worked and then make it work, while interfacing with folks at SparkCognition."
"Our main data repository is on AWS. The trouble we are having is that we have to download the data from our repository to bring it into Darwin. It would be great if there was an API to connect our repository to Darwin."
"Something they are working on, which is great, is to have an API that can access data directly from the source. Currently, we have to create a specific dataset for each model."
"An area where Darwin might be a little weak is its automatic assessment of the quality of datasets. The first results it produces in this area are good, but in our experience, we have found that extra analysis is needed to produce an extra-clean set of data."
"There's always room for improvement in the UI and continuing to evolve it to do everything that the rest of AI can do."
"The challenge is very big toward making models operational or to industrialize them. E.g., what we want to do is to make unique credit models for each customer. So, we are preparing the types of customers who we can try new credit models on Darwin. But, I see this still very challenging to be able to get the data sets so Darwin can work. At this point, we are working it to get the data sets ready for Darwin."
 

Pricing and Cost Advice

Information not available
"The license cost is not cheap, especially not for markets like Mexico. But sometimes, you do have to make these leap of faith for some tools to see if they can get you the disruption that you are aiming for. The investment has paid off for us very well."
"I believe our cost is $1,000 per month."
"In just six months, we calculated six million pesos that we have prevented in revenue from going away with another customer because of this solution. Thanks to Darwin, we didn't lose those six million pesos."
"As far as I understand, my company is not paying anything to use the product."
report
Use our free recommendation engine to learn which Data Science Platforms solutions are best for your needs.
846,617 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Amazon Comprehend?
Regarding improvements, I would focus on accuracy. For example, if a customer says, 'I want to cancel my credit card,' it should clearly be identified as a negative sentiment. Improving accuracy in...
What is your primary use case for Amazon Comprehend?
I have used Amazon Comprehend primarily for sentiment analysis in my project. I analyze customer transcripts to determine if they are satisfied with the agents they interact with. I store the trans...
What advice do you have for others considering Amazon Comprehend?
I would rate Amazon Comprehend an eight out of ten because there is always room for improvement, especially in terms of accuracy. For those new to Comprehend, understanding its usage and reviewing ...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

LexisNexis, Vibes, FINRA, VidMob
Hunt Oil, Hitachi High-Tech Solutions
Find out what your peers are saying about Amazon Comprehend vs. Darwin and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.