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AppDynamics vs OpenText Business Process Monitoring comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

AppDynamics
Ranking in Application Performance Monitoring (APM) and Observability
5th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
156
Ranking in other categories
Mobile APM (3rd), Container Monitoring (3rd)
OpenText Business Process M...
Ranking in Application Performance Monitoring (APM) and Observability
30th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of AppDynamics is 5.2%, down from 6.3% compared to the previous year. The mindshare of OpenText Business Process Monitoring is 0.1%, down from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Noorul Mustafa Khan - PeerSpot reviewer
Widely used by most financial services sectors, such as banking and insurance sectors
Currently, the solution is on the cloud as well. You can have your cloud applications onboarded to AppDynamics without any issues. AppDynamics has its own SaaS environment and SaaS controller on which you can onboard your application. You will need to install some of the AppDynamics agents. I used to contact the tools team, and they used to answer our queries mostly. If not, they used to take it to the support and then come back with their solution. Users need to list all the servers related to their application on which they want the AppDynamics agents installed. Depending on whether your application is cloud-based or non-cloud, you need to list all your servers. Then, a further installation process would be recommended. To use AppDynamics, you need to understand the different flows. If an issue is currently ongoing, you need to check which GUI flow is being used. If you want previous data, it will be in the history, and that's a different flow. Working with the tool is tricky, but two to three weeks of continuous work on it should bring you up to date. Suppose you are working in a bank. For your application, you can configure everything regarding the business transaction. For balance transfers, you can have one business transaction that will monitor balance transfers. There can be another business transaction that can monitor credit cards. You can configure different flows and transactions within the flows in terms of business transactions. Wherever there is an issue, that exact business transaction will start developing. The integration of AppDynamics within our CI/CD pipeline has positively affected our deployment frequency and application quality. Whenever there is a deployment or release, we see some hiccups in AppDynamics. There will be some things going on on that server, which we can easily identify in AppDynamics. Only after we validate that do we give the next go. Overall, I rate the solution eight and a half out of ten.
AD
Implementation is quite easy, synthetic monitoring transactions in place and good elements report-wise
The current challenges surprised me. It doesn't support the latest versions of SNMP(at the time of writing), the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra processes from the security team. Fortunately, we're not sending sensitive data, so we were able to get sign-off. Otherwise, it could have been more challenging. We expected them to use the standard SNMP version three protocol. Real-time analytics comes up during certain calls, but again, Micro Focus has only mentioned that. They have their own tool as well for implementing. So we had a few calls on that side. It’s all more customer-driven. That is still under discussion, and we haven’t gone much into that yet. But, real-time is something the team is interested in, but at the moment, there are various challenges in terms of funding and things like that. Reports can be enhanced further. There are tools like Grafana, and since I've been part of this process, I appreciate this product. But there are debates about why we can't implement Grafana in the future. There are also discussions about real user monitoring versus synthetic monitoring, and which is better. The interface could be improved; I'd rate it a seven out of ten. This is where it can be also improved. We also faced challenges installing the BPM packages. We eventually got support, but there are situations now where many companies don’t want third parties to come and install the software. They want their own IT team to install these BPMs because they don’t want to give root-level privileges due to security constraints. So, the installation package manuals can be improved a little bit so that any team, whether from Intel or any support team, can understand and install those BPMs. The installation package manuals could be improved so any team can understand and install the VPNs. Monitoring, especially during configuration, can also be enhanced. There are various levels of configurations, and the documentation could be improved. I think AI is everywhere. So, it is something bad at the moment. There are initiatives, but still not visible. There is background work happening, and a few teams are working on those things. But, it is still not visible yet like what level of automation possibilities there are. Various software like UiPath and RPA, robotic process automation, but it’s not really materialized to the full extent. It’s still early stage.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AppDynamics has a very broad range of supported technologies, and it's user-friendly. It looks nice, and it's easy to sell the solution to the stakeholders when we can visualize how the website is working. For example, where we have any problems through visual analytics."
"Capacity planning is, in my opinion, the most useful."
"In 2014 and 2015, AppDynamics was one of the best products on the market."
"It gives me the ability to trace logs between transactions, for example, a DB transaction or JVM transaction from one hub to the other. I can easily find out where the problem is or where the bottleneck of the issues lies."
"The best features of AppDynamics would be the code application monitoring capabilities."
"Technical support is helpful."
"I like that AppDynamics allows every organization to have what they want to see, like for my organization, we're able to customize the dashboard to show us details of what we want to see in our transactions."
"Applications: This provides us insight into how our applications are performing within our environments and affords us the ability to identify opportunities and make changes to code / environment to effect positive performance lift."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
 

Cons

"There are too many installers available for this solution."
"One area for improvement is the MST model. It would be more helpful if it could be offered as a managed service provider model with more multi-tenancy and features."
"The infrastructure is not as good as other solutions."
"I think I would like to see a better way to deploy and upgrade the machine agents that we use. Currently, we have to use SCCM, and that might just be our environment with the customer."
"The GUI can be overwhelming at first to a novice Dev or Ops support person, and the possible root causes of an issue do not bubble up to the first screen you see."
"I would like to be able to monitor both cloud an on-prem infrastructures, displayed in one dashboard."
"We would love to see support for more types of agents in the mainframe world."
"Its resiliency can be improved. We're told that the best we can do with an on-prem solution is to have a hot standby that requires a manual switchover. So, it is a do-it-yourself Ikea model of maintaining data consistency between two servers, without having low balance or failover considerations for an on-prem solution."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
 

Pricing and Cost Advice

"The solution is highly expensive"
"We are looking forward to purchasing the solution on the AWS Marketplace."
"As a technical person, and as an application development team, they all understand that this is the right tool for us. But when it comes to budget and financial matters, it takes days and weeks to convince upper management to buy this tool. So they should do something more on licensing costs."
"AppDynamics is priced on the higher side."
"The cost is prohibitive."
"We do not have any issues with the price."
"Our purchasing experience through the AWS Marketplace has been pretty painless."
"You are required to purchase licenses whether you use it or not. It is not pay-as-you-use."
"On a three-year license package, it was a good deal."
report
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Top Industries

By visitors reading reviews
Educational Organization
49%
Financial Services Firm
15%
Computer Software Company
9%
Manufacturing Company
5%
Manufacturing Company
14%
Financial Services Firm
10%
Computer Software Company
9%
Energy/Utilities Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
APM tools for a Managed Service Provider - Dynatrace vs. AppDynamics vs. Aternity vs. Ruxit
Hi Avi! It's great to see your thorough approach to selecting an APM package for your MSP company. Considering your focus on SMBs and enterprises in Israel, Dynatrace seems like a solid choice with...
What do you like most about Micro Focus Business Process Monitor?
Synthetic Monitoring is a very good capability as we can simulate the end-user interaction with the application and proactively we can discover issues before the real end users are impacted.
What needs improvement with Micro Focus Business Process Monitor?
The current challenges surprised me. It doesn't have SNMP, the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra pro...
What is your primary use case for Micro Focus Business Process Monitor?
We wanted to have synthetic monitoring transactions in place, and we have used it for a while with previous tools. It’s basically Topaz or HP, then Micro Focus, and now it’s OpenText. We used it fo...
 

Comparisons

No data available
 

Also Known As

AppD, AppDynamics APM
Micro Focus Business Process Monitor, HPE Business Process Monitor
 

Overview

 

Sample Customers

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Find out what your peers are saying about AppDynamics vs. OpenText Business Process Monitoring and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.