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Avada Software Infrared360 vs Cross-Enterprise Application Performance Management comparison

Avada Software and Broadcom are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #77, while Broadcom is ranked #49 with an average rating of 7.0. Avada Software holds a 0.1% mindshare in APM, compared to Broadcom’s 0.0% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 50% of Broadcom users who would recommend it.
Avada Software Infrared360
Read 13 Avada Software Infrared360 reviews
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  • 105 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Avada Software Infrared360 and Cross-Enterprise Application Performance Management both offer robust features for tech buyers. Cross-Enterprise Application Performance Management seems to be a superior product due to its rich features, and users feel it is worth the price.

Features: Avada Software Infrared360 is praised for its intuitive navigation, comprehensive monitoring across platforms, and reliable performance metrics. Cross-Enterprise Application Performance Management offers advanced analytic tools, extensive integration options, and sophisticated alerting systems.

Room for Improvement: Avada Software Infrared360 should enhance reporting capabilities, streamline configuration processes, and improve UI responsiveness. Cross-Enterprise Application Performance Management users recommend quicker response times, more accessible training documentation, and a simplified user interface.

Ease of Deployment and Customer Service: Avada Software Infrared360 is noted for its quick setup and reliable support team. Cross-Enterprise Application Performance Management offers extensive customer service that mitigates deployment challenges despite its complexity.

Pricing and ROI: Users find Avada Software Infrared360’s set-up cost and overall ROI favorable and well-aligned with its functionality. Cross-Enterprise Application Performance Management shows a higher initial cost but delivers substantial long-term ROI due to its comprehensive features and capabilities.

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To learn more, read our detailed Avada Software Infrared360 vs. Cross-Enterprise Application Performance Management Report (Updated: April 2025).
Buyer's Guide
Avada Software Infrared360 vs. Cross-Enterprise Application Performance Management
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
77th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th), Server Monitoring (36th)
Cross-Enterprise Applicatio...
Ranking in Application Performance Monitoring (APM) and Observability
49th
Average Rating
6.6
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of Cross-Enterprise Application Performance Management is 0.0%, down from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user685326 - PeerSpot reviewer
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.
Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.
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Mohammed Shahpoup - PeerSpot reviewer
Offers a great reporting experience, with much customization and flexibility in extracting reports but it can be more user-friendly
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has such a bad user interface. All features and systems, like servers, should have a modern graphical user interface, but CA Service Desk remains classic and still uses a desktop-based interface. It doesn't add features easily; if you need additional functionality, you have to go through many steps. Competitors like ServiceNow, Micro Focus SMAX, and ManageEngine all have better user interfaces. This is the main solution that needs improvement. I am very satisfied with the modeling systems, the grid, and the existing features, except for the graphical user interface.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It has role-based access to queues, giving us more insights into problems."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"Monitoring that ties into our incident management system"
"The technical support and documentation are quite good."
"All solutions from Broadcom are very easy to install."
 

Cons

"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"The UI could be better. When I look at the dashboard, for example, the information looks cluttered and unorganized."
"They lack support and presence in Egypt."
 

Pricing and Cost Advice

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Start small, then increase licensing later as per your demand."
"I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
41%
Manufacturing Company
9%
Computer Software Company
7%
Hospitality Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Cross-Enterprise Application Performance Management?
I would rate the pricing a three out of ten, with ten being expensive. So, it is rather cheap. On a yearly basis, we pay $400,000. It is fixed, but it differs from year to year because we can add m...
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What needs improvement with Cross-Enterprise Application Performance Management?
My experience indicates that it needs enhancements in the UI. We are in 2024, and the GUI doesn't meet current expectations for user interfaces or Excel integration. Mainly, CA Service Desk has suc...
See all answers
What is your primary use case for Cross-Enterprise Application Performance Management?
At our bank, we have two teams: * one for Network Operations Center (NOC) and * another for administration and innovation. I am the technical lead in administration. For daily basis, the NOC team u...
See all answers
 

Comparisons

IBM MQ vs Avada Software Infrared360 Logo
IBM MQ vs Avada Software Infrared360
Compared 70% of the time
Dynatrace vs Avada Software Infrared360 Logo
Dynatrace vs Avada Software Infrared360
Compared 30% of the time
More Avada Software Infrared360 Competitors
No data available
 

Product Reports

Buyer's Guide
Avada Software Infrared360
April 2025
Avada Software Infrared360 reportDownload Avada Software Infrared360 product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2025
Cross-Enterprise Application Performance Management reportDownload Cross-Enterprise Application Performance Management product report
 

Also Known As

Infrared360
CA Cross-Enterprise Application Performance Management
 

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

  *Kafka coming soon 

Avada Software

CA Cross-Enterprise APM provides 24/7 monitoring of business transactions for complex application environments by monitoring the real-time performance of mainframe subsystems and providing CA Application Performance Management with this data on a single pane of glass.

Broadcom
 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
NIIT Technologies, Cetip Safeguards
Buyer's Guide
Avada Software Infrared360 vs. Cross-Enterprise Application Performance Management
April 2025
Free Report: Avada Software Infrared360 vs. Cross-Enterprise Application Performance Management
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