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Axiad Conductor vs CyberArk Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 16, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Axiad Conductor reduces help desk interactions by 35%, saves labor hours, and cuts user costs by up to 15%.
Sentiment score
7.7
Users report rapid financial returns and effective security with CyberArk Identity, though some lack familiarity to comment on outcomes.
By the second month, we started seeing the benefits and achieved a return on investment.
 

Customer Service

Sentiment score
8.3
Axiad Conductor's customer service is praised for responsiveness, expertise, and successful feature integration, though occasional delays occur.
Sentiment score
6.3
CyberArk Identity's support is praised for responsiveness, though some users report delays and desire more expert assistance.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
 

Scalability Issues

Sentiment score
8.1
Axiad Conductor scales well up to 100,000 users but faces cost challenges beyond, maintaining robust and seamless integration.
Sentiment score
7.6
CyberArk Identity is praised for scalability and adaptability, but faces challenges in performance, stability, and support at large scales.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
 

Stability Issues

Sentiment score
8.0
Axiad Conductor is praised for its flawless, stable performance in credential management, with minimal downtime and no unplanned outages.
Sentiment score
7.9
CyberArk Identity is highly stable and reliable, though minor glitches and enhanced regional coverage could further improve performance.
In the time I have been here, I have not experienced a fall in the service of CyberArk.
There is a timeout period that I do not like, requiring repeated verification.
With respect to stability, I find that stability is very good.
 

Room For Improvement

Users seek Axiad Conductor enhancements, including modern design, Canadian hosting, and FIDO U2F support, amidst macOS update challenges.
CyberArk Identity issues include complex setup, weak authentication, poor integration, difficult scalability, and inadequate technical support and customer service.
Integration or deployment is extremely difficult for CyberArk Identity.
It does not have global market penetration, and sometimes, there are support issues.
Something they could improve is the management of multifactor authentication.
 

Setup Cost

Axiad Conductor offers affordable annual pricing with low-cost per-user licensing and efficient management, ensuring lower total ownership costs.
CyberArk Identity pricing varies among users but is valued for strong security features by medium and large enterprises.
I compared it with other products, and it does not require a heavy investment.
Regarding pricing, it can be quite a lot for small companies.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
 

Valuable Features

Axiad Conductor simplifies authentication management with user-friendly features, efficient onboarding, and seamless integration, crucial for security compliance.
CyberArk Identity offers robust security features and integrations at a low cost, enhancing identity management and operational efficiency.
It protects our platform, application, network, and infrastructure resources on any device.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It's very low cost in comparison to Microsoft solutions.
 

Categories and Ranking

Axiad Conductor
Ranking in Authentication Systems
12th
Average Rating
9.6
Reviews Sentiment
7.7
Number of Reviews
6
Ranking in other categories
Privileged Access Management (PAM) (15th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (14th), Passwordless Authentication (4th), Multi-Factor Authentication (MFA) (5th)
CyberArk Identity
Ranking in Authentication Systems
8th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Identity Management (IM) (11th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (9th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
 

Mindshare comparison

As of April 2025, in the Authentication Systems category, the mindshare of Axiad Conductor is 0.5%, up from 0.2% compared to the previous year. The mindshare of CyberArk Identity is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems
 

Featured Reviews

Eric Brown - PeerSpot reviewer
The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform
The most valuable feature is the overhead management of the platform. There is less for my team to worry about. The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform. We just consume the service and work with them to refine it, making it even more valuable. Aside from Active Directory, anything that is a multi-factor platform is handled through Axiad Cloud. It is critical for helping to enforce usage of authentication devices across our organization. One of our requirements to continue some of our contracts is to have multi-factor authentication across all devices accessing the network. It is extremely easy to enroll a user with “One Click Issuance”. I have had very few calls to the service desk regarding enrollment. It takes a couple of minutes to enroll a user with "One Click Issuance". Deploying and managing authenticators is very easy, either done by a mobile application or enrollment of an OTP token. It is very simple. This is important to my userbase, which makes it important to me. Functionality-wise, it is pretty solid.
Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Government
12%
University
9%
Manufacturing Company
8%
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Axiad Cloud?
The life cycle management of credentials is the aspect that we have found to be the most useful... The differentiator that Axiad provided was the ability to provide users a way to self-serve the up...
What is your primary use case for Axiad Cloud?
Our use case is credential management for one of the business units. Axiad provides credential management for those users, including the creation of new credentials and life cycle management of the...
What advice do you have for others considering Axiad Cloud?
You have to understand the number of users and the number of devices that are going to use the solution. I'm saying that because of my experience with the licensing part. That's my one gripe. If yo...
What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing point is very good. I compared it with other products, and it does not require a heavy investment.
What needs improvement with CyberArk Identity?
It does not have global market penetration, and sometimes, there are support issues. CyberArk Identity can definitely improve on the IAM rules when I create them. The stability can also be better.
 

Also Known As

Axiad Cloud
Idaptive
 

Overview

 

Sample Customers

Information Not Available
MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Find out what your peers are saying about Axiad Conductor vs. CyberArk Identity and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.