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Azure Monitor vs DX SaaS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azure Monitor
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
54
Ranking in other categories
Cloud Monitoring Software (5th)
DX SaaS
Ranking in Application Performance Monitoring (APM) and Observability
52nd
Average Rating
6.6
Reviews Sentiment
6.7
Number of Reviews
3
Ranking in other categories
Digital Experience Monitoring (DEM) (13th)
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Azure Monitor is 7.5%, down from 8.7% compared to the previous year. The mindshare of DX SaaS is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Syed Abid  - PeerSpot reviewer
Monthly and weekly resource monitoring has improved efficiency
Azure Monitor can improve by adding some kind of storage for logs. I can get the runtime logs alone, yet if Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at least to log storage, I can fix the logs without syncing with Log Analytics Workspace and Sentinel. If they do that, and if they can integrate a little pricing adjustment, it will be profitable for the Microsoft tool.
JM
It's highly customizable but lacks many features of available in competing solutions
DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly. They upgrade the product every 15 to 30 days, and the process isn't seamless. It's like implementing the solution all over again. We monitor around 1,000-plus applications and have more than 100,000 agents, so we require a smooth upgrade process. It's nearly impossible to stay updated on the latest version. Upgrading the Dynatrace agent is smoother. You don't need to worry about it. If the agent is on the Dynatrace server, you only need to push it. After that, you will be notified to reboot the APM or CLM. That's it. It took us three years to deploy the agent on 1,000-plus applications across 40,000-plus servers. Now, they are saying they are ending support for 7.0.49, and we need to upgrade. The path to upgrading isn't straightforward. The first process is manual, and we can push it to different servers so it is visible. What's our configuration? Who is going to do the configuration? It's not typical or practical. I don't understand how product teams don't see that. That feature is not there. We hope they add this feature to the new product called DX Platform, which consists of net apps. All those network monitoring tools will be combined into DX Platform. All the monitoring functionality is moved to DX Platform. You can't see a trend of your metrics grouped according to the last month, six months, one year, etc. The resolution is not there. I want granular visibility into data captured in the last 15 seconds. Those are essential features. I am not saying that DX lacks solid features, but they need to consider it. Some core functionality of the product is missing. We have around 50-plus requests to add previously available features in the on-premise version. That is one reason application teams are reluctant to go to DX SaaS. We are struggling to make them understand and trying to find alternatives for the existing features. We've had many discussions with the product team, telling them we need this functionality. However, they tell us it's not on their product roadmap. They are gradually adding other features, but we need our requirements to be a priority. You cannot say you will try to add those requested features that aren't on your product roadmap. There is always a catch in the product. We use around 10 tenants in production and six in the test run. First of all, there is nothing in the pane. If we are trying to see the data from an application, how do we know which tenant and application are reporting? There was a feature called Enterprise Team Center, but that functionality has been removed. All the applications are connected to the manager, which is connected to ETC. If you go to ETC, you can find the server and see your data, but that functionality was not there. Every product should have a management feature, but that is missing, and they are saying that it is not there in the roadmap. It is a basic requirement. You need to understand that. That is not there, manager, and they are saying that is not there in the roadmap as well. They have created a new tenant page temporarily. It is not there currently. It is not a required thing. There is a feature called Domain, but that concept is gone. We've struggled a lot, and what they provided in the initial migration stage is no longer working. We were delayed for two months because we didn't give them the correct input. They don't know their product. We tell them there is a problem, and they say they're fixing it. Are we their Guinea pig? You cannot treat your customers like this.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable features are its ease of use and support for multiple environments"
"The solution is quite stable."
"The dashboard allows us to easily track various metrics and quickly understand the overall health of our system."
"Azure Monitor is really just a source for Dynatrace. It's just collecting data and monitoring the environment and the infrastructure. It is fairly good at that."
"What I like about Azure Monitor is that it performs well."
"The solution integrates well with the Microsoft platform."
"The most valuable feature is that it's stable. It hasn't crossed any thresholds."
"It is a move-in powerful feature compared to other market-leading tools."
"DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
"It supports numerous platforms."
 

Cons

"The length of latency is terrible and needs to be improved."
"They should include advanced logging on the database level in the Azure pool."
"What I feel is when I open a screen of Azure, some places are very complex to navigate to. It is not very user-friendly when it comes to accessing certain sections."
"This solution could be improved with more out-of-the-box functionalities and artificial intelligence to complete event correlation."
"Automation related to gathering metrics from more applications could be improved."
"If I contact the First Line Support, they seem disconnected and lack technical information."
"In my opinion, they should improve the overall user experience, especially when it comes to indexing and searching collective logs."
"The troubleshooting logs need improvement. There should be some improvement there. I have a hard time finding the right logs at the right times whenever there is an issue occurring."
"Old user interface and dashboards could be improved."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
 

Pricing and Cost Advice

"The cost of Azure Monitor application performance should be less expensive."
"Azure Monitor is a low-priced solution, which is why it would work best on small-scale projects."
"The solution is a pay-as-you-go consumption service and is the least expensive in the market."
"Customers of Azure Monitor must pay an amount that depends largely on how many services they need to integrate and the storage space required in terms of logs, etc. If they only have a few small services to monitor, the price won't be too high, but on the opposite side of the spectrum, it can certainly get pricey."
"Regarding pricing, Azure Monitor is free with Azure license, so there are no additional costs for using it."
"Azure Monitor's price is minimal to the point of being almost negligible."
"Azure Monitor is one of the more cost effective solutions on the market."
"The solution is very costly because you have to pay for various things such as adding to logs and internet alerts."
"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
Financial Services Firm
22%
Computer Software Company
16%
Real Estate/Law Firm
15%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
What do you like most about Azure Monitor?
Azure Monitor is a very easy-to-use product in the cloud environment.
What needs improvement with Azure Monitor?
Azure Monitor can improve by adding some kind of storage for logs. I can get the runtime logs alone, yet if Azure Monitor can independently add one gigabyte, two gigabytes, or five gigabytes at lea...
What do you like most about DX SaaS?
Actionable insight is the most valuable feature.
What is your experience regarding pricing and costs for DX SaaS?
Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable.
What needs improvement with DX SaaS?
I would like to see AI integrated into DX SaaS so that it can identify and fix issues autonomously.
 

Comparisons

No data available
 

Also Known As

No data available
CA DXI, CA Digital Experience Insights
 

Overview

 

Sample Customers

Rackspace, First Gas, Allscripts, ABB Group
CNN
Find out what your peers are saying about Azure Monitor vs. DX SaaS and other solutions. Updated: April 2025.
848,476 professionals have used our research since 2012.