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BigPanda vs Splunk Cloud Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
BigPanda improved efficiency, reduced response times, consolidated alerts, saved man-hours, and increased productivity with seamless integration and intuitive automation.
Sentiment score
7.0
Splunk Cloud Platform improved efficiency and visibility, with varied ROI; some users considered alternatives due to performance concerns.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
 

Customer Service

Sentiment score
6.7
BigPanda's customer service is generally praised for being helpful and proactive, but some report slow email responses and phone unavailability.
Sentiment score
5.6
Splunk Cloud Platform's customer service receives mixed reviews, with concerns about slow response times and inconsistent support quality.
For technical support, we have only had to address password resets and alert mismatching.
They are generally fast with their responses, although there might be some delays when escalating to the next level.
Premium support is costly and may not always provide a satisfactory experience.
 

Scalability Issues

Sentiment score
7.0
BigPanda scales well with high alert volumes and users, offering seamless integration despite occasional ingestion delays during peaks.
Sentiment score
7.3
Splunk Cloud Platform's scalability is highly praised for flexibility and efficiency, despite some cost concerns and data management challenges.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
I rate the scalability of BigPanda at eight.
 

Stability Issues

Sentiment score
7.4
BigPanda's stability has improved over time, but users recommend manual incident verification due to evolving alert accuracy.
Sentiment score
7.9
Splunk Cloud Platform is highly stable, with reliable uptime, quick issue resolution, and strong performance for growing data demands.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
 

Room For Improvement

BigPanda needs analytics, usability, and integration improvements, along with dashboard upgrades and reduced false alerts and ingestion delays.
Splunk Cloud Platform needs better support, performance, documentation, integration, ease of use, affordability, and more impactful dashboards.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV.
The pre-built reports in Splunk Cloud Platform are generic and require manual adjustments to extract specific, granular information, which requires the user to be knowledgeable.
 

Setup Cost

BigPanda offers flexible, mid-range pricing suited for high-growth enterprises, with opinions on cost-effectiveness varying among users.
Splunk Cloud Platform is costly due to data ingestion-based licensing, though users value its comprehensive features despite the expense.
Splunk Cloud is considered too expensive, with its two product offerings both being costly.
 

Valuable Features

Alert management excels with integration, user-friendly interface, AI-driven efficiency, and simplified monitoring for improved incident management.
Splunk Cloud Platform excels in reporting, integrations, and security, offering fast data access and flexible, user-friendly features.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Its automation has significantly improved incident response times, reducing the process to within one minute.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
12th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
IT Infrastructure Monitoring (51st), AIOps (18th)
Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
57
Ranking in other categories
Data Visualization (3rd)
 

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 5.6%, up from 4.8% compared to the previous year. The mindshare of Splunk Cloud Platform is 1.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Ian Gatundu - PeerSpot reviewer
It improves our visibility and decision-making while helping us meet compliance standards
The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function. It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment. Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage. Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
19%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
29%
Financial Services Firm
12%
Retailer
5%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What do you like most about Splunk Cloud Platform?
Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.
What is your experience regarding pricing and costs for Splunk Cloud Platform?
Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.
What needs improvement with Splunk Cloud Platform?
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem a...
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Mindtouch
Find out what your peers are saying about BigPanda vs. Splunk Cloud Platform and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.