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BigPanda vs Splunk Enterprise Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
BigPanda improved efficiency, reduced response times, consolidated alerts, saved man-hours, and increased productivity with seamless integration and intuitive automation.
Sentiment score
7.8
Splunk Enterprise Platform boosts ROI with ease of use, reducing security costs, enhancing productivity, and simplifying data management.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
 

Customer Service

Sentiment score
6.7
BigPanda's customer service is generally praised for being helpful and proactive, but some report slow email responses and phone unavailability.
Sentiment score
6.5
Splunk Enterprise support receives mixed reviews; responsiveness praised, but slow response times and reliance on community resources noted.
For technical support, we have only had to address password resets and alert mismatching.
They are generally fast with their responses, although there might be some delays when escalating to the next level.
 

Scalability Issues

Sentiment score
7.0
BigPanda scales well with high alert volumes and users, offering seamless integration despite occasional ingestion delays during peaks.
Sentiment score
8.1
Splunk Enterprise is highly scalable, managing massive data efficiently, although rare performance issues can occur with extreme volumes.
It handles large volumes of alerts without limitations.
I rate the scalability of BigPanda at eight.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
 

Stability Issues

Sentiment score
7.4
BigPanda's stability has improved over time, but users recommend manual incident verification due to evolving alert accuracy.
Sentiment score
8.3
Splunk Enterprise is praised for stability, efficiency in data processing, and adaptability, with prompt support for complex setups.
BigPanda is now stable.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
 

Room For Improvement

BigPanda needs analytics, usability, and integration improvements, along with dashboard upgrades and reduced false alerts and ingestion delays.
Splunk Enterprise needs better automation, integration, AI features, usability enhancements, and resource efficiency to address setup complexity and high pricing.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV.
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
 

Setup Cost

BigPanda offers flexible, mid-range pricing suited for high-growth enterprises, with opinions on cost-effectiveness varying among users.
Splunk Enterprise is costly for data ingestion, but offers strong security, with pricing mitigated by long-term contracts.
 

Valuable Features

Alert management excels with integration, user-friendly interface, AI-driven efficiency, and simplified monitoring for improved incident management.
Splunk Enterprise excels in customizability, real-time analysis, and security, offering robust dashboard features and flexible deployment for IT tasks.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
12th
Average Rating
7.2
Reviews Sentiment
6.7
Number of Reviews
15
Ranking in other categories
IT Infrastructure Monitoring (51st), AIOps (18th)
Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
31
Ranking in other categories
Data Visualization (4th)
 

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 5.6%, up from 4.8% compared to the previous year. The mindshare of Splunk Enterprise Platform is 1.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
ABHISHEK DUBEY - PeerSpot reviewer
Helps to monitor logs from various sources but improvement is needed in support
The product helps monitor and visualize data. It allows you to handle various tasks. You can store, visualize, and analyze data with the Splunk Enterprise Platform. It offers features like virtual folders and heavy folders for filtering data. Additionally, you can create dashboards to showcase data to different teams and stakeholders. The tool also enables the creation of analytics and alerts and sends reports, making it a valuable tool for our system. The dashboard and visualization features are good for data analysis. With features like the Studio dashboard introduced in versions 8 to 9, users find it much easier to create dashboards without knowledge of languages like XML.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
19%
Manufacturing Company
10%
Insurance Company
7%
Financial Services Firm
19%
Manufacturing Company
17%
Healthcare Company
13%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What do you like most about Splunk Enterprise Platform?
The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.
What needs improvement with Splunk Enterprise Platform?
While Splunk Enterprise Platform is a good product, it is expensive. Additionally, it is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
What is your primary use case for Splunk Enterprise Platform?
We are working with AppDynamics, Splunk Enterprise Platform, and other Splunk products. However, the main use case here is with Splunk Enterprise Platform.
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Information Not Available
Find out what your peers are saying about BigPanda vs. Splunk Enterprise Platform and other solutions. Updated: March 2025.
846,617 professionals have used our research since 2012.