CA Unified Communications Monitor vs Icinga comparison

CA Unified Communications M...

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85% willing to recommend

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and Icinga are network monitoring and performance management products. CA Unified Communications Monitor seems to have the upper hand in providing better support and reliability, whereas Icinga's flexibility and open-source model make it appealing for customizable solutions.

Features: CA Unified Communications Monitor provides advanced analytics, real-time monitoring, and detailed performance insights to optimize network performance. Icinga offers customizable alerts, extensive integration options, and a scalable architecture, which make it flexible for various applications.

Room for Improvement: CA Unified Communications Monitor could improve in offering more affordable pricing options and expanding integration capabilities. Icinga might enhance ease of deployment, user interface complexity, and documentation clarity to improve user experience.

Ease of Deployment and Customer Service: CA Unified Communications Monitor is known for straightforward deployment and strong customer support, ideal for organizations seeking hassle-free setup. Icinga's more complex deployment is supported by an active community, offering valuable resources for troubleshooting.

Pricing and ROI: CA Unified Communications Monitor has a higher initial setup cost but offers higher ROI with its comprehensive capabilities and reliability. Icinga's lower initial cost suits budget-conscious organizations, though customization and maintenance expenses might offset its affordability.

To learn more, read our detailed CA Unified Communications Monitor vs. Icinga Report (Updated: April 2025).

CA Unified Communications Monitor vs. Icinga

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Helped 848,270 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

102nd

Ranking in IT Infrastructure Monitoring

71st

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th)

Icinga

Ranking in Network Monitoring Software

17th

Ranking in IT Infrastructure Monitoring

16th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (7th), Cloud Monitoring Software (14th)

Mindshare comparison

As of April 2025, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.1%, up from 0.1% compared to the previous year. The mindshare of Icinga is 3.4%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"We use the solution to meet the needs of the customer."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"This solution has a self-healing handler where if the service is down, it is automatically restarted."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"We have found the solution to be stable."

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

"Icinga does the job and is fairly stable."

More Icinga pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."

"The solution lacks many features important to higher-level IT management and network support."

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"The user interface should be improved."

"We have found some problems with Nagios, and support isn't very responsive."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"The tool currently fails to provide notifications to users."

More Icinga cons

Pricing and Cost Advice

Information not available

"It's an open-source solution."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The solution is free to use."

"The product is inexpensive compared to other DBM products."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"The solution is cheap."

"This is an open-source solution with paid support."

"We're using the free version of Icinga."

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Top Industries

By visitors reading reviews

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Computer Software Company

15%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

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Large Enterprise

Midsize Enterprise

Small Business

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Questions from the Community

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What do you like most about Icinga?

The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.

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What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

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What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

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Product Reports

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CA Unified Communications Monitor report

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Also Known As

CA UC Monitor

Icinga Cloud Monitoring

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

Icinga monitors systems, network devices, infrastructure, and services, helping manage and analyze server resources. It automates ticket incidents and alerting, providing oversight of client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space, facilitating automated incident management and alerting. Frequently deployed on-premises, this monitoring tool is key for managed services providers and organizations to oversee and ensure optimal performance of various environments, including applications like databases and web servers. It provides extensive features for creating custom plugins, stabilization, scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

Event Handler: Facilitates automatic self-healing of systems.
Extensive Plugin Library: Offers a wide range of plugins for monitoring.
Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for easy configurations.
Open-Source Nature: Free to use, modify, and distribute.
Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
Custom Plugins: Users can create and integrate their own plugins.
Stability and Scalability: Provides reliable performance across different scale infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
High Customization: Offers flexibility for diverse monitoring needs.
Automated Alerting: Reduces manual effort and improves response times.
Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga to maintain and monitor client systems across various environments while ensuring optimal performance and compliance. It is highly valued in these sectors for its ability to customize monitoring, improving operational efficiency and reducing downtime.

Sample Customers

BBVA Compass

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

CA Unified Communications Monitor vs. Icinga