The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated.
Icinga offers automatic service restarts, high stability, and supports various add-ons for flexible monitoring. It allows custom plugin creation and integration, providing extensive customization through scripting and querying. However, installation and configuration are complex, and remote monitoring can be frustrating. Support is not very responsive, the automation needs improvement, and it lacks advanced dashboard creation capabilities.
