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Icinga vs LogicMonitor comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in Network Monitoring Software
27th
Ranking in IT Infrastructure Monitoring
31st
Ranking in Cloud Monitoring Software
26th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Server Monitoring (12th)
LogicMonitor
Ranking in Network Monitoring Software
6th
Ranking in IT Infrastructure Monitoring
8th
Ranking in Cloud Monitoring Software
7th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
41
Ranking in other categories
Application Performance Monitoring (APM) and Observability (12th), Container Monitoring (4th), AIOps (5th)
 

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of Icinga is 1.6%, down from 4.1% compared to the previous year. The mindshare of LogicMonitor is 2.8%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
LogicMonitor2.8%
Icinga1.6%
Other95.6%
IT Infrastructure Monitoring
 

Featured Reviews

Harrison Bulley - PeerSpot reviewer
Senior Infrastructure Engineer at Net Consulting
A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification
I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.
Anshuman Thakur - PeerSpot reviewer
Site Reliability Engineer at a comms service provider with 501-1,000 employees
Monitoring has reduced downtime and now enables proactive alerts across cloud workloads
When it comes to the improvement of LogicMonitor, I think there are a few points that can be improved. The first one is alert tuning, which takes time. It requires effort when trying to understand it for the first time. The defaults do not always match our workload patterns, so I have to adjust the thresholds to reduce noise and avoid alert fatigue. While the dashboards are solid, I sometimes wish that the UI was a bit more intuitive when drilling down quickly during an incident. There are many options and finding the exact view where I can identify the exact problem takes a few extra clicks. When an alert comes and I click on a LogicMonitor alert, it takes time to understand what the alert actually is and to go through the data points. The alert page specifically could be better. The alert tuning part can also be made more simple. The first area that could be better is alert clarity and routing. Sometimes alerts do not include enough immediate context, so I still have to spend a few minutes correlating data across views. Adding more actionable details directly in the alert would make the response even faster. LogicMonitor sometimes gives false alerts as well. For example, if an EC2 instance is down, it will not determine whether the EC2 instance has been deliberately turned off or if it is actually not responding. At that time, it will give false alerts. The clearing of alerts is also an issue. Once an issue is fixed, the alert should be cleared, but it takes a little time for that alert to be cleared. Another improvement that would be helpful is simpler customization for complex dashboards. It is powerful, but building highly tailored dashboards, especially across multiple environments, can feel heavy and time-consuming. I would also appreciate a stronger out-of-the-box AWS correlation, such as automatically grouping related issues across EC2, EBS, and ALBs in a way that reads as a single incident story. This would reduce the mental overhead during outages. Grouping incidents together, such as all the EC2 alerts, all the EBS alerts, or all the load balancer alerts would be beneficial. Overall, none of these are blockers, just some improving areas. There could be smarter anomaly detection out of the box that can catch unusual but important behavior without manual tuning of every threshold. Better tagging and dynamic grouping for EC2 instances would also be helpful. Cleaner alert de-duplication so a single underlying issue does not generate multiple redundant alerts would improve the system. More guided root cause workflows would be beneficial, such as providing the most likely causes based on correlated metrics. Faster search navigation across devices, dashboards, and alerts during incidents would also improve the platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"We monitor all, starting from UPS to international mail chains."
"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"An affordable solution for small organizations to do basic network monitoring."
"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."
"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."
"It has had a solid impact and has helped us to resolve issues faster with everything in real time and the alerts."
"The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use."
"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."
"LogicMonitor has positively impacted our organization by reducing downtime and increasing uptime, allowing us to detect issues before they cause outages, maintaining business application uptime, preventing revenue loss, enhancing customer experience, expediting issue resolution, and reducing stress on the team."
"LogicMonitor has more features compared to CloudWatch in terms of real-time alerting, log ingestion, alerting, visualization dashboards, and complaint support."
"LogicMonitor has positively impacted my organization by being up to date with all the latest features and capabilities, so as our organization develops cutting-edge systems, whether internal or third party, we can always rely on LogicMonitor to provide proper enterprise level monitoring and observability."
"Whenever we reach out to our customers, we give LogicMonitor as a dashboard to them so they don't need to monitor the hardware side separately. For example, if my service is running on their hardware X, that means they don't need to monitor hardware X and our services too. LogicMonitor has the capability of monitoring their hardware as well as our services. This is how LogicMonitor helps us."
 

Cons

"Scalability is problematic. If you have a stable environment it's good, but if the environment is growing, I had some problems with Icinga."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"The solution lacks many features important to higher-level IT management and network support."
"The connection between Icinga and Icinga Web."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"The installation and configuration are very complex."
"The dashboards can be improved; they are good, but there is a pain point, because to show things to management, to explain pain points to other customers, and to show them exactly where we can do better, the dashboarding could be better."
"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."
"The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
"While dynamic alerting is great, the overall alerting system can be complex to configure."
"We would like to see more functionality around mapping of topologies, in terms of networks."
"There are some very specific things that need improvement in LogicMonitor. One is the lack of formatting for customized alerts, particularly the delivery of them to our email channel."
"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."
 

Pricing and Cost Advice

"It is cost-effective, and the return on investment can be very interesting because the price is low."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"The solution is cheap."
"The solution is free to use."
"The product is inexpensive compared to other DBM products."
"We're using the free version of Icinga."
"It's an open-source solution."
"This is an open-source solution with paid support."
"The pricing can be a little aggressive. Right now, it's a bit much for smaller organizations to adopt it. But comparatively, it also provides good features."
"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."
"The solution is not expensive."
"The tool's pricing falls into the middle range."
"They are expensive for the cloud."
"It definitely pays for itself in the amount of time we're not spending with false errors or things that we haven't quite dealt with monitoring. It has been good cost-wise."
"As a managed services provider, the licensing model that LogicMonitor provides us is excellent. We are able to scale up and scale down as needed. The pricing is reasonable for the amount of features and support that they provide."
"I know we are saving at least several hundred thousand dollars in that we're not buying Cisco Prime."
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Top Industries

By visitors reading reviews
Educational Organization
14%
Comms Service Provider
11%
Financial Services Firm
10%
University
8%
Manufacturing Company
11%
Computer Software Company
11%
Financial Services Firm
10%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise12
Large Enterprise19
 

Questions from the Community

What is your experience regarding pricing and costs for Icinga?
It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...
What needs improvement with Icinga?
There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...
What is your primary use case for Icinga?
We use Icinga as a monitoring solution to monitor customers' infrastructures. We work as a managed service provider, so we offer monitoring and many other services to our customers. So we use it in...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
What is your experience regarding pricing and costs for LogicMonitor?
LogicMonitor follows a subscription-based pricing model, calculated based on the number of monitored devices or resources, with cheaper rates per device in larger environments.
What needs improvement with LogicMonitor?
I wish LogicMonitor could improve by integrating all dashboards for different countries and regions within one view to simplify oversight, as navigating multiple sites takes time.
 

Comparisons

 

Also Known As

Icinga Cloud Monitoring
No data available
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens
Find out what your peers are saying about Icinga vs. LogicMonitor and other solutions. Updated: May 2026.
896,298 professionals have used our research since 2012.