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LogicMonitor pros and cons

Vendor: LogicMonitor

4.5 out of 5

26 reviews
100% willing to recommend

Pros & Cons summary

LogicMonitor offers powerful reporting capabilities, customizable options, and robust alerting mechanisms with minimized false alerts. The platform provides detailed data visualization over extended periods, consolidates monitoring tools, and enhances functionality through individual user API access. However, LogicMonitor needs better handling of parent/child relationships, alarm suppression, and automated remediation. Improvements in collector upgrades, easier access to the repository, and smoother role-based permissions are also necessary.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

LogicMonitor offers powerful reporting capabilities with extensive customization options and useful out-of-the-box reports such as user logon duration and website latency.

Users can set up customized alerts with well-thought-out thresholds to effectively monitor system health without frequent false positives or negatives.

LogicMonitor provides a comprehensive data visualization feature, retaining raw data for up to two years for enterprise customers, which helps in accurate long-term data analysis.

The platform enables efficient infrastructure monitoring, making it possible to manage different environments and integrations from a single place, enhancing overall operational efficiency.

LogicMonitor simplifies and accelerates the process of developing and deploying customized dashboards and monitoring setups, catering to specific client needs and changes in vendor data formats.

CONS

Build out alarm logic or correlation logic for parent/child relationships in suppression scenarios.

Improve the process of upgrading collectors as it can be confusing.

Enhance access for customizing and adding monitoring from the repository.

Provide more application performance monitoring capabilities, similar to an APM type solution.

Improve LogicMonitor's reporting capabilities, including the need for more detailed and customizable reports.

LogicMonitor Pros review quotes

VC

Valentine Christofis

Technical Service Delivery Manager at Sparx Solutions

Jul 21, 2021

LogicMonitor saves time in terms of its ability to proxy a connection through a device. For example, if you are troubleshooting a device, which you may want to connect to, you can proxy this connection through the platform. As a support resource, I don't need to use multiple platforms to connect to a device to further investigate the issue. It is all consolidated. From that perspective, it saves time because a resource now only needs to use one platform.

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SP

Subbarao Punnamaraju

IT Operations Manager at a university with 201-500 employees

Jun 16, 2020

Another feature from the technical aspect, the back-end, is the ability to allow individual users or customers to have their own APIs. They're able to make changes using the plugins covered by LogicMonitor. That is a very powerful feature that is more attractive to our techno-savvy customers.

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PR

Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED

Jul 8, 2021

We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor.

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CB

Senior Operations Engineer at a computer software company with 51-200 employees

Jul 20, 2021

We get full visibility into whatever the customer wants us to monitor and we get it pretty rapidly. That is very important. Only having certain metrics that other platforms will give you out-of-the-box means you only get a small picture, a thumbnail picture. Whereas with LogicMonitor, you get the entire "eight by 10 picture", out-of-the-box. Rather than some availability metrics, you get everything. You get metrics on temperature, anything related to hardware failure, or up and down status.

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JF

Solutions Engineer at Black Box Network Services

May 28, 2020

The dashboards are the big seller for us. When our customers can see those graphs and are able to interact with the data, that is valuable. They can easily adjust time ranges and the graphs display the data fast. We've used other tools in the past, where you'd say, "Hey, I want the last three months of data on a graph," and it would just sit there and crunch for five minutes before you'd actually see the data. With LogicMonitor, the fast reliability of those dashboards is huge.

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reviewer1342839

Head of IT Operations at a computer software company with 201-500 employees

Nov 9, 2020

The most valuable feature is the visualization of the data that it is collecting. I have used many products in the past and they tend to roll up the data. So, if you're looking at data over long periods of time, they start averaging the data, which can skew the figures that you're looking at. With LogicMonitor, they have the raw data there for two years, if you are an enterprise customer. If you are looking at that long duration of data, you're seeing exactly what happened during that time.

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DG

Network Architect at Envision IT

Oct 6, 2020

The dashboarding is very useful. Being able to create custom data sources is one of its biggest features which allows quick time to market with new features. If one of our vendors changes their data format or metrics that we should be monitoring, then we can quickly adjust to any changes in the environment in order to get a great user experience for our customers.

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reviewer1369572

Systems Engineer at a tech vendor with 201-500 employees

Jun 14, 2020

The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use.

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WG

William Guertin

Senior Systems Engineer at Accruent

Sep 15, 2020

The breadth of its ability to monitor all our environments, putting it in one place, has been helpful. This way, we don't have to manage multiple tools and try to juggle multiple balls to keep our environment monitored. It presents a clear picture to us of what is going on.

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AG

Pre-Sales Technical Consultant at a tech services company with 11-50 employees

Dec 14, 2020

It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that.

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LogicMonitor Cons review quotes

VC

Valentine Christofis

Technical Service Delivery Manager at Sparx Solutions

Jul 21, 2021

We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset.

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SP

Subbarao Punnamaraju

IT Operations Manager at a university with 201-500 employees

Jun 16, 2020

The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML.

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PR

Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED

Jul 8, 2021

Their Logs feature is quite new. It is not as feature-rich as we would like it to be. There have been a couple of conversations internally around other log management tools, like Splunk, which may do more for us than LM Logs. The benefit of LogicMonitor is that our staff know how to use it, so we don't really want to move away from it, if we don't have to. I fully expect there to be more development in this area. It is their newest feature, so it is understandable that it hasn't evolved as some of the other stuff. It would be good to see a bit more development in this area, but I think the monitoring side of things is spot on.

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CB

Senior Operations Engineer at a computer software company with 51-200 employees

Jul 20, 2021

The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets.

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JF

Solutions Engineer at Black Box Network Services

May 28, 2020

One thing I would like to see is parent/child relationships and the ability to build a "suppression parent/child." For example, If I know that a top gateway is offline and I can't talk to it anymore, and anything that's connected below it or to it is also going to be offline, there is no need to alarm on those. In that situation it should create one ticket or one alarm for the parent. I know they're working towards that with their mapping technology, but it's not quite to that level where you can build out alarm logic or a correlation logic like that.

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reviewer1342839

Head of IT Operations at a computer software company with 201-500 employees

Nov 9, 2020

The topology mapping is all based on the dynamic discovery of devices that could talk to each other. There is no real manual way that you can set up a join between two devices to say, "This is how this network is actually set up." For example, if you have a device, and you're only pinning that device and not getting any real intelligent information from it, then it can't appear on the map with other devices. Or if it can appear, then it won't show you which devices are actually joined to it.

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DG

Network Architect at Envision IT

Oct 6, 2020

LogicMonitor's reporting capabilities definitely could use an improvement. We have made do with the dashboarding and done what we can to make that work for our customers. However, there are definitely customers who would like a PDF or some kind of report along those lines, where we have been utilizing other tools to provide them. The out-of-the-box LogicMonitor reporting is the only thing that we have been less than impressed with.

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reviewer1369572

Systems Engineer at a tech vendor with 201-500 employees

Jun 14, 2020

It needs better access for customizing and adding monitoring from the repository. That would be helpful. It seems like you have to search through the forums to figure out what specific pieces you need to get in for specific monitoring, if it's a nonstandard piece of equipment or process. You have to hunt and find certain elements to get them in place. If they could make it a bit easier rather having to find the right six-digit code to put in so it implements, that would be helpful.

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WG

William Guertin

Senior Systems Engineer at Accruent

Sep 15, 2020

Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved.

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AG

Pre-Sales Technical Consultant at a tech services company with 11-50 employees

Dec 14, 2020

One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting.

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