LogicMonitor vs PRTG Network Monitor comparison

LogicMonitor and Paessler GmbH are both solutions in the Network Monitoring Software category. LogicMonitor is ranked #12 with an average rating of 9.0, while Paessler GmbH is ranked #5 with an average rating of 7.7. LogicMonitor holds a 2.2% mindshare in NMS, compared to Paessler GmbH’s 4.2% mindshare. Additionally, 100% of LogicMonitor users are willing to recommend the solution, compared to 91% of Paessler GmbH users who would recommend it.

LogicMonitor

Read 26 LogicMonitor reviews

4,161 Views
2,617 Comparison Views

100% willing to recommend

PRTG Network Monitor

Read 100 PRTG Network Monitor reviews

8,484 Views
5,711 Comparison Views

91% willing to recommend

LogicMonitor

PRTG Network Monitor

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 24, 2024

PRTG Network Monitor and LogicMonitor are competitive solutions in the network monitoring space, with each offering compelling features that appeal to various business sizes. PRTG Network Monitor seems to have an upper hand concerning ease of deployment and cost-effectiveness, while LogicMonitor excels in data visualization and integration capabilities.

Features: PRTG Network Monitor offers rapid deployment, scalability across infrastructures, and intuitive out-of-the-box sensors. Its monitoring and alerting system is a standout for organizations needing a straightforward yet comprehensive solution. LogicMonitor provides robust dashboards with real-time data visualization, significant logic modules, and customizable data sources, making it favorable for complex networks requiring detailed data views.

Room for Improvement: PRTG Network Monitor users desire better template management, enhanced application monitoring, and seamless integration with service desk systems. The dashboard and mapping tools need to be updated for flexibility, and user-friendliness in its desktop app could improve. LogicMonitor's room for advancement includes mapping functionality, comprehensive SLA reporting, and expanding automation within remediation features. Enhancing dashboard customization and role-based permission systems could also bolster user experience.

Ease of Deployment and Customer Service: PRTG Network Monitor is known for its quick deployment and user-friendly design, usually requiring minimal support, though it relies on email communication predominantly. Documentation and community assistance are beneficial. LogicMonitor's deployment works well across varied environments like on-premises and cloud, with customer service marked by responsiveness and proactive measures that improve user satisfaction significantly.

Pricing and ROI: PRTG Network Monitor provides competitive pricing for extensive monitoring needs in an all-in-one package, though smaller businesses may find ongoing costs high. LogicMonitor, considered a premium option, aligns its pricing with a comprehensive feature set allowing scalability, presenting strong ROI by minimizing downtime and swift network issue resolution despite its higher price point.

To learn more, read our detailed LogicMonitor vs. PRTG Network Monitor Report (Updated: December 2024).

Buyer's Guide

LogicMonitor vs. PRTG Network Monitor

December 2024

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Categories and Ranking

LogicMonitor

Ranking in Network Monitoring Software

12th

Ranking in IT Infrastructure Monitoring

11th

Ranking in Cloud Monitoring Software

13th

Average Rating

9.0

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Container Monitoring (5th), AIOps (6th)

PRTG Network Monitor

Ranking in Network Monitoring Software

5th

Ranking in IT Infrastructure Monitoring

6th

Ranking in Cloud Monitoring Software

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

100

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Network Monitoring Software category, the mindshare of LogicMonitor is 2.2%, down from 2.5% compared to the previous year. The mindshare of PRTG Network Monitor is 4.2%, down from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Henry-Steinhauer

Systems Engineer at LifePoint Health

They have an active community of users who are willing to share their experiences and how they have extended the solution to do unusual things.

I'm a learn-by-example person, so it would be nice to have a cookbook for enterprise management. They have a rich API process, but there aren't many examples of how to do enterprise-style work. It is peculiar about how to do it for one device, but not necessarily thousands. LogicMonitor can effortlessly pull data from one item at a time. I have yet to find an excellent way to get LogicMonitor to show me all the WAN devices and how they're doing in terms of capacity.

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Noman-Saleem

Network Support Officer at Habib Metropolitan Bank Ltd

Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's the depth of data that it gathers that I find really useful because there's nothing worse, when you're trying to find information about something or dig deeper into something, than hitting the bottom of the information really quickly and not having enough information to work with. With LogicMonitor, there is a load of information to dig through. It's a really good solution for that."

"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."

"The plugins are easy to integrate, and LogicMonitor provides these add-ons for vendors like VMware. It becomes very easy to integrate them and take the data sources."

"The most valuable feature of LogicMonitor is the infrastructure monitoring capability."

"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."

"We only have one monitoring tool, and that is LogicMonitor. It does pretty much everything we need under one roof. They are very good at rapidly releasing new features. It's not like we have to wait six months or a year between new features and data sources. There is very quick development. If there is something that doesn't do it for us, I know I can just raise it with support or our delivery representative, and there is a good chance that that will be looked at. If it's not too much effort, we will see it released in the next few months. So, the solution is very good from that perspective. We have everything in LogicMonitor."

"The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at."

"The initial setup is very simple."

More LogicMonitor pros

"The real-time monitoring and alerting are its most valuable features."

"It gives me a live view of the traffic on the WAN."

"The most valuable feature is the notifications. As long as you spend time and think about what and when you want to be notified, it's always accurate. It is always there. I find things out before my Internet provider."

"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."

"We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."

"The product is simple and easy to implement."

"The product is easy to use and the web interface is fantastic."

"PRTG Network Monitor is easy to set up."

More PRTG Network Monitor pros

Cons

"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."

"There is a lack of automation, especially in terms of remediating problems. The problem is seen and identified, but there is a need and a gap where LogicMonitor can help us automate the remediation of the problem."

"We would like to see more functionality around mapping of topologies, in terms of networks. An improvement that we would like to see is added functionality to get more detail out of mapping. For example, if the LogicMonitor Collector identifies a connection between two network endpoints, it would be great to actually see which ports are connecting the two endpoints together. That functionality is something we greatly desire. It would actually make our documentation more dynamic in the sense that we wouldn't need to manually document. If this is something that the platform could provide, then this would be a great asset."

"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."

"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."

"Automated remediation of issues has room for improvement. I don't know how best to handle it, but I know that they're kind of working on it. I know there are some resources that can do automated remediation. I would like them to improve this area so it could be completely hands-free, where it detects an issue, such as, if a CPU is running high. There are ways to do it even now, but it's a bit more involved."

"We are working with LogicMonitor to get flexibility to see the absolute running numbers, rather than doing an average. They can keep the average for customers who want it, but there should be a way to at least show the real numbers, which are coming every second on the screen."

"The process of upgrading some of the collectors has been a little bit confusing. I need to understand that better."

More LogicMonitor cons

"We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."

"I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."

"I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,"

"Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance."

"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."

"Users need to buy the more expensive licenses if they expect to be able to scale."

"I would like to have a VM version that can be installed on a cloud such as Azure. We're using Azure, and we're eliminating on-premise servers. It would be helpful to have a PRTG version that can be installed on the Azure cloud."

"The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level."

More PRTG Network Monitor cons

Pricing and Cost Advice

"We've had customers who have reduced their costs by not having multiple platforms for monitoring. That said, especially with super-large environments, the cost model for LogicMonitor is the one area where we run into issues."

"It's an enterprise-grade solution and competitively priced compared to the other solutions that are out there... Our organization is not huge, but LogicMonitor is worth every penny that we pay for it. I've never heard anyone say, "I'm not sure that we're getting good value for money from this product." It's integral to our business."

"In terms of pricing, I would rate LogicMonitor four out of five."

"We pay for the enterprise tech support."

"It's affordable. The price we get per license is a lot cheaper than what we were getting with some of the other tools. There are other monitoring tools out there that are cheaper, but what you get with LogicMonitor, out-of-the-box, makes it worth the cost."

"The licensing side of things with LogicMonitor, is quite simple. It is one license per device. Recently, you have additional licenses with things, like LM Cloud, which does confuse things a bit. Because it's very hard to estimate how many licenses you're going to need until you're monitoring it, so it's quite hard through that process to give a customer price to say, "This is how much this services will cost.""

"It is pretty expensive, but we now need one less full-time engineer. With on-prem, we used to have one more engineer in our department. That engineer has now moved to another department. Our capacity is better with this product than the previous one. It is easy for us to manage the sites. You have to choose between the standard account and the premium account. With the premium account, you get a lot more than the standard one, and you can also buy some extra features. It is a good thing to look at them because you would probably want to buy them. You should take your time and negotiate the price. They are easy. Like all cloud providers, they are able to discuss the price and if necessary, change the price."

"We have definitely seen ROI with LogicMonitor. We used to provide 24/7 IT support for our users. We have since been able to change to operating just within normal business hours for IT support, and LogicMonitor was a large part of being able to accomplish that."

More LogicMonitor pricing and cost advice

"Right now, the smallest sensor pack that they have is just a bit out of range for me, as a business. This kills me, as I need the product. Therefore, there is always a balance between needing to buy it or continuing their free version."

"PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"

"The scalability is there, but smaller companies might need CAM software to be able afford the product."

"We are using the premium version of PRTG Network Monitor. The price of the solution is a bit higher than competitors but it is worth the extra money. However, it would be helpful if the price was lower."

"The pricing is reasonable for the features provided."

"When you have a lot of devices, PRTG Network Monitor can be costly."

"The pricing for PRTG in our case is reasonable because we have a lot of applications to monitor within PRTG. It is not that expensive."

"One thing I like is that when you buy sensors, it's a perpetual license, so once you buy 2,000 sensors, you've got 2,000 sensors; it's not a recurring cost."

More PRTG Network Monitor pricing and cost advice

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

22%

Financial Services Firm

10%

Manufacturing Company

Healthcare Company

Educational Organization

53%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

See all answers

What is your experience regarding pricing and costs for LogicMonitor?

The pricing can vary yearly or monthly, depending on the clients we're working with and their size and scale. For example, the pricing for a customer with ten thousand licenses versus a hundred lic...

See all answers

What is the best network monitoring software for large enterprises?

PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...

See all answers

What do you like most about PRTG Network Monitor?

The tool is integrated with our email for the alerts.

See all answers

What is your experience regarding pricing and costs for PRTG Network Monitor?

PRTG comes in different bands: there are options with 500, 1500, 2500, and so on. Pricing is by the number of devices, not by sensor.

See all answers

Comparisons

ScienceLogic vs LogicMonitor

Compared 9% of the time

Zabbix vs LogicMonitor

Compared 8% of the time

OpsRamp vs LogicMonitor

Compared 8% of the time

SCOM vs LogicMonitor

Compared 7% of the time

SolarWinds NPM vs LogicMonitor

Compared 6% of the time

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Zabbix vs PRTG Network Monitor

Compared 7% of the time

LibreNMS vs PRTG Network Monitor

Compared 7% of the time

Centreon vs PRTG Network Monitor

Compared 7% of the time

SolarWinds NPM vs PRTG Network Monitor

Compared 6% of the time

Nagios XI vs PRTG Network Monitor

Compared 6% of the time

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Product Reports

Buyer's Guide

LogicMonitor

December 2024

Download LogicMonitor product report

Buyer's Guide

PRTG Network Monitor

November 2024

Download PRTG Network Monitor product report

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LogicMonitor

Paessler GmbH

Overview

LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.

LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.

What are LogicMonitor's key features?

Dashboards: Instant, interactive access to data for easy monitoring.
Customizable Data Sources: Robust, adaptable monitoring with logic modules.
Granular Alert Tuning: Enhances issue identification and resolution.
Reporting Capabilities: Detailed oversight and forecasting.
Third-Party Integration: Expands functionality with applications like Slack and ServiceNow.
AI Technology: Recognizes normal behavior and updates monitored elements.
Consolidated Monitoring: Combines diverse data sources into a single interface.

What benefits or ROI should users expect?

System Health: Ensures optimal system performance and availability.
Data Insights: Facilitates proactive management with comprehensive data.
Scalability: Adapts to different environments and technologies.
Efficiency: Streamlines monitoring with a single, efficient interface.
Predictive Analysis: Provides detailed oversight and accurate forecasting.

LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Sample Customers

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

Buyer's Guide

LogicMonitor vs. PRTG Network Monitor

December 2024

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