Elastic Observability vs LogicMonitor comparison

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Elastic Observability

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Executive SummaryUpdated on Oct 9, 2024

LogicMonitor and Elastic Observability compete in the observability and monitoring category. LogicMonitor seems to have the upper hand due to its superior customer support and agile deployment capabilities.

Features: LogicMonitor provides robust dashboards that enable easy data visualization and interaction. Fast configuration and customization options with LogicModules offer flexibility. Granular alert tuning and dynamic dashboards make it ideal for large environments. Elastic Observability integrates logging, search, and monitoring for a comprehensive platform. Its search and visualization capabilities, especially with Kibana, are notable, providing real-time visibility and enhanced data interaction.

Room for Improvement: LogicMonitor needs to enhance its reporting features, which lack customization and ease of use. Better dashboard customization and third-party alert system integration are also necessary. Elastic Observability should improve its APM capabilities and address its steep learning curve. There's a need for better automation and advanced metrics visualization.

Ease of Deployment and Customer Service: LogicMonitor supports deployment across public cloud, on-premises, and hybrid environments. Its customer service is noted for being fast and effective, with a knowledgeable support team. Elastic Observability mainly deploys on-premises but is also available in public and hybrid clouds. However, it lacks support, especially for customization.

Pricing and ROI: LogicMonitor is a premium solution with competitive pricing that scales with feature usage, delivering good value for its extensive functionality. Users report significant ROI through cost savings and reduced downtime. Elastic Observability is more affordable for large operations but can be expensive for smaller users. Its pricing model, based on data volume and infrastructure, might not offer the needed flexibility for diverse requirements.

To learn more, read our detailed Elastic Observability vs. LogicMonitor Report (Updated: December 2025).

Elastic Observability vs. LogicMonitor

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

Elastic Observability enhances cost-effectiveness by reducing incidents, automating fixes, and visualizing cloud operations, saving time and resources.

Sentiment score

7.3

LogicMonitor enhances efficiency and cost savings, reduces downtime, and improves monitoring, leading to proactive problem-solving and ROI.

Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.

For more quotes and insights, download the LogicMonitor report

Sr. Systems Engineer at a financial services firm with 201-500 employees

Customer Service

Sentiment score

7.6

Elastic Observability customers appreciate their helpful support, quick responses, and valuable documentation, despite some challenges in complex issue resolution.

Sentiment score

7.6

LogicMonitor's support is praised for promptness and helpfulness but needs improvement in speed and regional consistency.

Elastic support really struggles in complex situations to resolve issues.

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Their excellent documentation typically helps me solve any issues I encounter.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

Customer support is on point and very well trained.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

We need to be able to reach them in real-time, and without those kinds of options available, we have to set up ad hoc calls, which could be improved.

Observability Engineer at Universal Music Group

The product mostly just works without issues.

For more quotes and insights, download the LogicMonitor report

Sr. Systems Engineer at a financial services firm with 201-500 employees

Scalability Issues

Sentiment score

7.2

Elastic Observability is praised for scalability and ease of deployment, despite potential complexities and internal process limitations.

Sentiment score

7.9

LogicMonitor efficiently scales for large enterprises, supporting diverse environments with seamless expansion and automation, despite minor load balancing issues.

I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.

Technology Consultant at Hybrid software

Elastic Observability seems to have a good scale-out capability.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.

For more quotes and insights, download the Elastic Observability report

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.

Sr. Systems Engineer at a financial services firm with 201-500 employees

LogicMonitor's scalability absolutely meets our organization's growth needs.

For more quotes and insights, download the LogicMonitor report

Observability Engineer at Universal Music Group

LogicMonitor scales well

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

Stability Issues

Sentiment score

8.2

Elastic Observability is stable and reliable, with high user ratings, efficiently handling large data volumes with proper configuration.

Sentiment score

8.2

Users praise LogicMonitor for its stability, reliability, minimal downtime, effective alerts, and seamless updates, ensuring high satisfaction.

There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

It is very stable, and I would rate it ten out of ten based on my interaction with it.

Adelina Craciun

Product Owner at Swisscom

I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

It is very stable. I have never seen LogicMonitor itself go down.

Sr. Systems Engineer at a financial services firm with 201-500 employees

Since we implemented LogicMonitor and got it working in production, there has been no downtime, no reliability issues, and nothing major regarding flare-ups from LogicMonitor's perspective.

For more quotes and insights, download the LogicMonitor report

Observability Engineer at Universal Music Group

Room For Improvement

Elastic Observability needs automation, AI, and customization improvements, addressing complex deployment, market presence, metrics, licensing, and usability issues.

Enhance parent/child logic, dashboard customization, and support while improving interface, permissions, and container monitoring for user satisfaction.

For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.

Lakshmi Bodepu

Senior Consultant at Skillfield

It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.

reviewer708360

Senior Technical Sales at a tech vendor with 1,001-5,000 employees

Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.

For more quotes and insights, download the Elastic Observability report

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.

Sr. Systems Engineer at a financial services firm with 201-500 employees

One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time.

For more quotes and insights, download the LogicMonitor report

Observability Engineer at Universal Music Group

Setup Cost

Elastic Observability provides competitive pricing, benefiting large enterprises with comprehensive licensing, but may be costly for smaller users.

LogicMonitor provides competitive pricing with good value for features, though cloud licensing and large environments may pose challenges.

The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.

Adelina Craciun

Product Owner at Swisscom

Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.

Lakshmi Bodepu

Senior Consultant at Skillfield

For more quotes and insights, download the Elastic Observability report

I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.

reviewer2772051

Technical Lead: Enterprise Monitoring at a retailer with 10,001+ employees

For more quotes and insights, download the LogicMonitor report

Valuable Features

Elastic Observability excels with flexible integration, powerful search, scalability, real-time insights, affordability, and robust support, enhancing efficiency.

LogicMonitor offers customizable dashboards, robust alerting, and integrations to enhance efficiency, proactive issue detection, and decision-making.

The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

the most valued feature of Elastic is its log analytics capabilities.

reviewer708360

Senior Technical Sales at a tech vendor with 1,001-5,000 employees

All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.

Adelina Craciun

Product Owner at Swisscom

For more quotes and insights, download the Elastic Observability report

The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.

IT Infrastructure Engineer at Ethical Trade SErvices Africa

Our SLAs and SLOs were averaging about 10 to 15 failed SLAs and SLOs that were over the time allotted to get those resolved, and those are now down to about two to three per week.

Observability Engineer at Universal Music Group

If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.

For more quotes and insights, download the LogicMonitor report

Sr. Systems Engineer at a financial services firm with 201-500 employees

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

6th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Container Monitoring

4th

Ranking in Cloud Monitoring Software

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Log Management (12th)

LogicMonitor

Ranking in Application Performance Monitoring (APM) and Observability

21st

Ranking in IT Infrastructure Monitoring

15th

Ranking in Container Monitoring

6th

Ranking in Cloud Monitoring Software

14th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Monitoring Software (13th), AIOps (9th)

Mindshare comparison

As of December 2025, in the IT Infrastructure Monitoring category, the mindshare of Elastic Observability is 2.3%, down from 4.6% compared to the previous year. The mindshare of LogicMonitor is 1.9%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Elastic Observability	2.3%
LogicMonitor	1.9%
Other	95.8%

IT Infrastructure Monitoring

Featured Reviews

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

Read full review

Has reduced false positives and enabled real-time insights during global events

Observability Engineer at Universal Music Group

LogicMonitor could improve their support system. One thing Dynatrace had that I enjoyed was real-time support chat available to reach someone and get help in real-time. With LogicMonitor, that is not really an option. We have to set up an email or reach out to support and try to set up an ad hoc call, which cannot be done in real-time when time is the most sensitive issue. That is definitely one area where they could improve. There are not many gaps or anything that LogicMonitor does not already have available. More data sources or more reporting options would be helpful to make sure all bases are covered, no matter what kind of report or data we are looking to pull. Outside of that, there are really not many notes regarding changes to the application itself.

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879,310 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Government

Computer Software Company

12%

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	10
Large Enterprise	10

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

What do you like most about LogicMonitor?

LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These ...

What is your experience regarding pricing and costs for LogicMonitor?

I did not have much experience with the pricing, setup cost, and licensing for LogicMonitor. I sat in on some of the business meetings, but my main focus was the technical side of it, getting every...

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Product Reports

Elastic Observability

Download Elastic Observability product report

Download LogicMonitor product report

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.

LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.

What are LogicMonitor's key features?

Customizable Dashboards: Allows personalization of monitoring views.
Robust Alerting: Offers advanced alert configurations.
API and Plugin Support: Ensures integration with apps like ServiceNow.
Dynamic Thresholds: Facilitates proactive issue resolution.
Anomaly Detection: Aids in identifying potential issues early.

What ROI should users look for in reviews?

Operational Efficiency: Enhanced by detailed visualizations and dashboards.
Scalability: Supports growing IT environments effortlessly.
Proactive Management: Facilitated by flexible alerting and monitoring.
Flexibility: Customization in monitoring diverse environments.

LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Elastic Observability vs. LogicMonitor