We performed a comparison between Icinga and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"An affordable solution for small organizations to do basic network monitoring."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."
"Icinga does the job and is fairly stable."
"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"It has given us better insight into the performance of the system."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The integration and configuration of New Relic is straightforward and easy."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The most valuable features are the dashboards and tracing."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The most valuable feature is the ability to manage the application flow."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"The tool currently fails to provide notifications to users."
"The solution lacks many features important to higher-level IT management and network support."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built."
"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"The installation and configuration are very complex."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"Compared to their competitors, they are missing some features at the moment."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"The connectivity between legacy and newer cloud applications is not great."
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Icinga is ranked 22nd in Network Monitoring Software with 17 reviews while New Relic is ranked 6th in Network Monitoring Software with 152 reviews. Icinga is rated 7.6, while New Relic is rated 8.6. The top reviewer of Icinga writes "A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Icinga is most compared with Zabbix, Checkmk, Nagios Core, Nagios XI and Centreon, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Icinga vs. New Relic report.
See our list of best Network Monitoring Software vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.