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Cisco Unified Contact Center Express vs Syntellect Communications Portal comparison

 

Categories and Ranking

Cisco Unified Contact Cente...
Ranking in IVR Systems
4th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Contact Center Infrastructure (3rd)
Syntellect Communications P...
Ranking in IVR Systems
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IVR Systems category, the mindshare of Cisco Unified Contact Center Express is 7.5%, down from 14.1% compared to the previous year. The mindshare of Syntellect Communications Portal is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IVR Systems
 

Featured Reviews

GR
Interactive voice response and automatic call distribution help to improve our customer service
Our primary use case is for customer service, in higher education and healthcare This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing. The most valuable features of this solution are the IVR (Interactive voice response)…
Use Syntellect Communications Portal?
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
16%
Healthcare Company
12%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Also Known As

CCX
Communications Portal
 

Learn More

Video not available
 

Overview

Information not available
 

Sample Customers

Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Cardiff Council