We performed a comparison between Clarity SM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Modules of integrated ITIL managers."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"It is easy to tell what needs fixing and the priority of things."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"Logging every action in Service Desk Manager (SDM)."
"Our users access it via the web. We have external and internal sources, and we're now introducing the mobile app portion so our computer engineers can respond to tickets remotely."
"Right now, we are starting to be dependent on the CMDB a lot."
"You can customize it and make it work to the client's needs."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"They should enhance the service desk manager's service point function to be more customizable."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"One area that this product can improve is in the mobile user aspect."
"The API is very, very bad so we developed our own."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Clarity SM is ranked 21st in IT Service Management (ITSM) with 107 reviews while Serviceaide ChangeGear is ranked 30th in IT Service Management (ITSM). Clarity SM is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite, whereas Serviceaide ChangeGear is most compared with ServiceNow, BMC Helix ITSM and Zoho Desk. See our Clarity SM vs. Serviceaide ChangeGear report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
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