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Clarity SM vs Serviceaide ChangeGear comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Clarity SM's customer and technical support receives mixed reviews, praised for knowledge but criticized for inconsistent and slow resolutions.
No sentiment score available
Serviceaide ChangeGear earns praise for efficiency but faces criticism for delays and confidence in handling complex issues.
 

Room For Improvement

Sentiment score
4.6
Clarity SM requires updates in scalability, UI modernization, integration, reporting, mobile experience, customization, stability, and comprehensive documentation.
No sentiment score available
Serviceaide ChangeGear needs improvements in usability, integration, customization, reporting, and user interface to enhance overall user experience.
 

Scalability Issues

Sentiment score
6.5
Clarity SM efficiently scales for thousands, adapting to various environments and processes, proving reliable for large enterprises.
No sentiment score available
Serviceaide ChangeGear effectively scales with web-based features and improvements, despite some user challenges and time-out issues.
 

Setup Cost

No sentiment score available
Enterprise buyers find Clarity SM pricing competitive but express concerns about cost management and prefer its flexible licensing models.
No sentiment score available
Serviceaide ChangeGear pricing varies, generally involving large multi-year contracts, with potential competitive pricing on limited licenses.
 

Stability Issues

Sentiment score
8.5
Clarity SM offers stable performance with improved reliability, though larger deployments face challenges; system configuration is crucial.
No sentiment score available
Serviceaide ChangeGear's stability varies with mixed feedback; implementation quality impacts performance, with ongoing investigations into latency issues.
 

Valuable Features

Sentiment score
8.5
Clarity SM offers robust ticket management, seamless integration, customization, automation, and ITSM support, enhancing security, scalability, and user satisfaction.
No sentiment score available
Serviceaide ChangeGear provides scalable service management with customizable UI, advanced workflows, and seamless integration for diverse environments.
 

Categories and Ranking

Clarity SM
Ranking in Help Desk Software
21st
Ranking in IT Service Management (ITSM)
20th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
107
Ranking in other categories
No ranking in other categories
Serviceaide ChangeGear
Ranking in Help Desk Software
29th
Ranking in IT Service Management (ITSM)
32nd
Average Rating
7.6
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of Clarity SM is 1.2%, up from 1.2% compared to the previous year. The mindshare of Serviceaide ChangeGear is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Türker Kara - PeerSpot reviewer
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
it_user347802 - PeerSpot reviewer
It's provided self-service and automation, notifications, and reporting, although adding group names is a complicated process.
It’s always the little things. There used to be a spell-check function that allowed us to add technical terms, but it no longer exists, and I’d like to have that back. Also, adding group names is a complicated process that involves adding analyst names, and analysts change all the time, so it's nearly impossible to consistently add group names.
report
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
12%
Real Estate/Law Firm
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Clarity SM?
It is the most stable product in the market.
What is your experience regarding pricing and costs for Clarity SM?
The solution is quite reasonable compared to other solutions in the market.
What needs improvement with Clarity SM?
They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they...
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Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
 

Overview

 

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Oakwood Systems Group
Find out what your peers are saying about Clarity SM vs. Serviceaide ChangeGear and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.