CloudBolt vs ServiceNow comparison

The compared CloudBolt and ServiceNow solutions aren't in the same category. CloudBolt is ranked #19 in CM , with an average rating of 7.3, and holds a 2.2% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.5, and holds a 26.1% mindshare. Additionally, 90% of CloudBolt users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

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Executive Summary

We performed a comparison between CloudBolt and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management.

To learn more, read our detailed Cloud Management Report (Updated: October 2024).

Buyer's Guide

Cloud Management

October 2024

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

Cloud Management

IT Service Management (ITSM)

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

Dec 10, 2022

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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AdeolaEkunola

Director at NIGERCUBES LTD

Sep 15, 2023

The solution offers reliable resource control but needs to improve its UI

Cloudbox is just an abstraction software. There is no need for scalability. It's quite a simple solution. You might only need to increase the resources you apply to the CloudBold deployment. If, for example, the number of users increases, you might have to check the recommendations from CloudBolt and act accordingly. We have over 100 internal users. Regarding the infrastructure it sits on, the solution sits on the private of the on-prem, a VMware infrastructure that stands across two sites, the DR and the main production. We have over 60 ESXi of Asterisk and about 500 or 1,000 virtual machines.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."

"I have the ability to automate things similar to the Orchestrator stuff. I do have the ability to have it do some balancing, and if it sees some different performance metrics that I've set not being met, it'll actually move some of my virtual machines from, let's say, one host to another. It is sort of an automation tool that helps me. Basically, I specify the metric, and if I get a certain host or something being over-utilized, it'll automatically move the virtual machines around for me. It basically has to snap into my vCenter and then it can make adjustments and move my virtual machines around. It also has some very nice reporting tools built around virtual machines. It tells you how much storage, memory, or CPU is being used monthly, and then it gives you a very nice way to be able to send out billing structure to your end users who use servers within your environment."

"The proactive monitoring of all our open enrollment applications has improved our organization. We have used it to size applications that we are moving to the cloud. Therefore, when we move them out there, we have them appropriately sized. We use it for reporting to current application owners, showing them where they are wasting money. There are easy things to find for an application, e.g., they decommissioned the server, but they never took care of the storage. Without a tool like this, that storage would just sit there forever, with us getting billed for it."

"In our organization, optimizing application performance is a continuous process that is beyond human scale. We would not be able to do the number of actions that Turbonomic takes on a daily, weekly, and monthly basis. It is humanly impossible with the little micro adjustments that it can make. That is a huge differentiator. If you just figure each action could take anywhere very conservatively from five to 10 minutes to act upon, then you multiply that out by thousands of actions every month, it is easily something where you could say, "I am saving a couple of FTEs.""

"I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."

"I like the analytics that help us optimize compatibility. Whereas Azure Advisor tells us what we have to do, Turbonomic has automation which actually does those things. That means we don't have to be present to get them done and simplifies our IT engineers' jobs."

"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"

"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."

More IBM Turbonomic pros

"The initial deployment was super easy."

"Hybrid cloud platform for VM and app deployment and management, with very good stability. It's customizable, easy to set up, and can be deployed within half an hour."

"Role-based access control and application blueprinting."

"I find the self-service features valuable."

"The solution's biggest advantage is flexibility"

"Good stable and scalable solution."

"The workflow capability for easy setup is powerful."

"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."

"It allows us to filter the data, create graphs, and get detailed reports."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

"The solution integrates well with other products."

"Data in reports and dashboards are easily accessible."

"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."

More ServiceNow pros

Cons

"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."

"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."

"I like the detail I get in the old user interface and will miss some of that in the new interface when we perform our planned upgrade soon."

"I would love to see Turbonomic analyze backup data. We have had people in the past put servers into daily full backups with seven-year retention and where the disk size is two terabytes. So, every single day, there is a two terabyte snapshot put into a Blob somewhere. I would love to see Turbonomic say, "Here are all your backups along with the age of them," to help us manage the savings by not having us spend so much on the storage in Azure. That would be huge."

"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."

"We don't use Turbonomic for FinOps and part of the reason is its cost reporting. The reporting could be much more robust and, if that were the case, I could pitch it for FinOps."

"They could add a few more reports. They could also be a bit more granular. While they have reports, sometimes it is hard to figure out what you are looking for just by looking at the date."

"Remove the need for special in-house knowledge and development."

More IBM Turbonomic cons

"Could increase the number of integrations and add more out-of-the-box work flows."

"The solution is not easy to use. It's not intuitive enough to click anywhere in the solution and make it work."

"The area of integrating on-prem and cloud needs improvement."

"The scheduling feature of CloudBolt needs improvement because sometimes, it doesn't work."

"The management of SaaS must be improved."

"The pricing of the solution could be better. It's a bit high."

"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."

"Compared to other products that I have been using, it is not as user-friendly."

"The biggest complaint I have is that the ServiceNow search engine is not very robust."

"They could improve license management, particularly when integrating different applications or toolsets."

"It's too complicated and there are too many options."

"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

"The user interface for accessing assistance sometimes disconnects."

More ServiceNow cons

Pricing and Cost Advice

"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."

"I'm not involved in any of the billing, but my understanding is that is fairly expensive."

"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."

"I consider the pricing to be high."

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."

"I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company before IBM's purchase, it was compatible with other tools."

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

More IBM Turbonomic pricing and cost advice

"The solution is reasonably priced."

"The system is cheaper if a customer has fewer servers since you pay by the node."

"I rate the pricing an eight out of ten because the solution is expensive."

"The licensing expenses are excessively high."

"I have found the solution very expensive."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"The mandatory minimum is US$ 20,000 for licensing."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"Getting the solution up and running is expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

18%

Financial Services Firm

12%

Government

10%

University

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

See all answers

What needs improvement with Turbonomic?

The implementation could be enhanced.

See all answers

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

See all answers

What do you like most about CloudBolt?

I find the self-service features valuable.

See all answers

What is your experience regarding pricing and costs for CloudBolt?

I rate the pricing an eight out of ten because the solution is expensive. The license is expensive to acquire.

See all answers

What needs improvement with CloudBolt?

The area of integrating on-prem and cloud needs improvement. Another area that the solution needs to improve on is th...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 20% of the time

Azure Cost Management vs IBM Turbonomic

Compared 12% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 9% of the time

Intel Granulate vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

Morpheus vs CloudBolt

Compared 48% of the time

VMware Aria Automation vs CloudBolt

Compared 13% of the time

BMC Helix Cloud Security vs CloudBolt

Compared 11% of the time

BMC Cloud Lifecycle Management vs CloudBolt

Compared 9% of the time

Nutanix Cloud Manager (NCM) vs CloudBolt

Compared 7% of the time

More CloudBolt Competitors

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 9% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

October 2024

Download IBM Turbonomic product report

Buyer's Guide

CloudBolt

November 2024

Download CloudBolt product report

Buyer's Guide

ServiceNow

October 2024

Download ServiceNow product report

Also Known As

Turbonomic, VMTurbo Operations Manager

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CloudBolt

ServiceNow

Interactive Demo

IBM

Demo not available

CloudBolt

Demo not available

ServiceNow

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

CloudBolt supports a variety of cloud technologies, from on-premises virtualization and private cloud to a wide range public and hybrid cloud configurations.

No need to rip-and-replace. CloudBolt provides easy import, syncing, and management of legacy deployments even as it helps you build out new cloud environments.

CloudBolt lets administrators create and maintain configuration standards while developing a reusable library of service and application templates.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

WM, CyWest, Panic, Camden, University of Maryland, Xerox, Neustar, Medidata, Continu, Aruba Networks, Neuberger Berman, Peak6, EverBank, Ascensus, Hosting Edge

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management. Updated: October 2024.

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