Comindware Tracker vs IBM Case Foundation comparison

Comindware and IBM are both solutions in the Business Process Management (BPM) category. Comindware is ranked #51, while IBM is ranked #33 with an average rating of 8.0. Comindware holds a 0.1% mindshare in BPM, compared to IBM’s 0.4% mindshare. Additionally, 100% of Comindware users are willing to recommend the solution, compared to 86% of IBM users who would recommend it.

Comindware Tracker

Read 15 Comindware Tracker reviews

217 Views
76 Comparison Views

100% willing to recommend

IBM Case Foundation

Read 13 IBM Case Foundation reviews

315 Views
225 Comparison Views

86% willing to recommend

Comindware Tracker

IBM Case Foundation

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Comindware Tracker are products that compete in the workflow management space. Comindware Tracker may have the advantage because of its advanced workflow capabilities, though IBM Case Foundation is often chosen for complex enterprise environments.

Features: IBM Case Foundation offers robust support for enterprise-level processes, integration with IBM's ecosystem, and strong security features. Comindware Tracker provides adaptive workflow capabilities, ease of customization without technical expertise, and quick modification of processes to adapt to business changes.

Room for Improvement: IBM Case Foundation could improve by simplifying deployment, reducing reliance on dedicated support, and enhancing user-friendliness. Comindware Tracker could strengthen scalability for larger enterprises, enhance integration with other complex systems, and provide more advanced security features.

Ease of Deployment and Customer Service: IBM Case Foundation involves a more complex deployment process with significant technical support and training required, whereas Comindware Tracker allows for simpler cloud-based deployment, reducing installation time and resources. Comindware Tracker offers responsive customer support with intuitive design, whereas IBM Case Foundation may need more dedicated support and training.

Pricing and ROI: IBM Case Foundation has higher initial setup costs reflecting extensive customization and enterprise capabilities, with ROI realized over time through improved business process management. Comindware Tracker offers competitive pricing with lower upfront costs, leading to quicker ROI, suitable for rapid implementation and swift process improvements while still delivering significant value.

To learn more, read our detailed Comindware Tracker vs. IBM Case Foundation Report (Updated: April 2025).

Buyer's Guide

Comindware Tracker vs. IBM Case Foundation

April 2025

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Helped 848,396 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comindware Tracker

Ranking in Business Process Management (BPM)

51st

Average Rating

9.6

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Process Automation (41st)

IBM Case Foundation

Ranking in Business Process Management (BPM)

33rd

Average Rating

7.8

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Comindware Tracker is 0.1%, up from 0.1% compared to the previous year. The mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Nisha Senarathne

Works

Easy to navigate and great for keeping everybody in the loop

Comindware is great for workflow management. It's user-friendly and trustworthy. You don't need technical skills to develop, maintain and update workflows. Using the intuitive web-based user interface of the visual workflow builder, you can design and set up workflows. Comindware Tracker is a good…

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Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is that any non-technical personnel can easily work on the solution, redefining processes and creating drag and drop workflows according to the department or cross-department needs."

"The configurable dashboard analytics and reporting capabilities ensure timely decision making."

"I love this software because this software helps me to increase team productivity day-by-day."

"It successfully routes hand-offs between different teams, adds transparency to workflows, and has a set of social collaboration tools."

"The ability to access Comindware Tracker from mobile has been greatly valuable to our organization. We are often out of office and this can create timeframe and task management issues. Being able to access tasks and time tracking while on the move is a great asset."

"It provides a scalable solution that should allow me to grow my company without too much fuss or further set up required."

"This software makes it so easy and enjoyable to work with the team. Any user can learn and start using the application quickly."

"This software added transparency to our workflows. It helped with increasing throughput of clients and their satisfaction."

More Comindware Tracker pros

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The client and the IBM content navigation are the solution's most valuable features."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"The content management is great."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

"The only thing is that we can easily track where the application is in the process, from manual to automation."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"The most valuable feature is its stability, which is why we are using it."

More IBM Case Foundation pros

Cons

"I would like them to offer a one-time payment plan that one can choose."

"We are using the backdated version of this software. That is why we lack of some features. I hope when we update the version, then all the problems will be solved."

"If your organization has only a few team members then this tool is not suitable."

"The UX/UI could be reviewed and revamped to meet new the criteria of Digitalization and Innovation."

"The OpenAPI is good, but it is not enough. It lacks out-of-box integrations with popular web services."

"It would be wonderful to have newer version releases more frequently, but it is quite a minor con."

"This solution lacks API integration with some popular websites."

"The initial setup can be quite slow and finicky."

More Comindware Tracker cons

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The cloud version could use more stability."

"The service as it currently stands is out-of-date and lacks flexibility."

"Comparing the solution with other interfaces, IBM BPM is much better than Case Foundation. They need to make this solution's interface more user-friendly."

"90% of the feedback we receive states that the UI is not very user-friendly."

"The solution can be quite expensive."

More IBM Case Foundation cons

Pricing and Cost Advice

"Price per user works for me when they do not count my clients, which fill forms."

"Setup cost is reasonable and average on the market. They offer simple licensing and price per user."

"Great value for the money."

"This solution has a very lost cost."

"The price is so reasonable."

"I benefit from this software by getting a variety of reporting options and features for a relatively low cost"

"The pricing and licensing is as per market standards, except that the process of extending licenses is also easy."

"IBM Case Foundation is a little expensive."

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

20%

Insurance Company

12%

University

10%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

See all answers

What needs improvement with IBM Case Foundation?

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Comparisons

No data available

IBM Business Automation Workflow vs IBM Case Foundation

Compared 100% of the time

More IBM Case Foundation Competitors

Product Reports

Buyer's Guide

Comindware Tracker

April 2025

Download Comindware Tracker product report

Buyer's Guide

IBM Case Foundation

April 2025

Download IBM Case Foundation product report

Also Known As

No data available

Case Foundation, FileNet Business Process Manager

Overview

Non-coding workflow software for business process modelling and management, automation of business operations, and workflow productivity boost. Minimize dependency on IT and allows non-technical users to design, run and modify Workflows with drag-and-drop simplicity.

A wide variety of workflow management solutions have been built with Comindware Tracker across all industries, departments, and workflow scenarios and brought transparency and accountability in businesses.

Key benefits of Comindware Workflow Software:

Quick workflow setup with no IT resource required
On-the-fly changes to workflows, forms, and data
Easy implementation thanks to the Outlook-style interface
Unified Document and Data Management
Advanced analytics and reporting for effective Workflow Management
Cloud, on-premises and hybrid deployment

The Workflow Management system enables non-code addition and modification of workflows with no interruption to ongoing activities. It ensures quick-win implementation and reduces expenses.

Comindware

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Sample Customers

Anthem, Hertz, Aetna, CVS Pharmacy, Covidien, Quicken Loans, Associated British Ports, United Card Services

Suncorp Group Limited

Buyer's Guide

Comindware Tracker vs. IBM Case Foundation

April 2025

Free Report: Comindware Tracker vs. IBM Case Foundation

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