We compared Commvault Complete Data Protection and Dell NetWorker based on user reviews in five categories. We reviewed all of the data, and you can find the conclusion below.
Features: Commvault Complete Data Protection is highly regarded for its extensive recovery options and compatibility with diverse storage systems. Dell NetWorker is recognized for its intuitive graphical user interface, integration with Data Domain, and impressive speed. Users suggest that Commvault Complete Data Protection could offer more Windows security features and a unified console. They said Commvault should expand support for container-based systems and improve its ability to archive large video files. Dell NetWorker needs improvements in reporting, integration, and documentation.
Service and Support: Commvault Complete Data Protection earned mostly positive feedback for its customer service, but some Commvault customers mentioned concerns about network-related support and the need for more direct access during emergencies. Dell NetWorker received mixed reviews, with some customers expressing frustration about delayed responses and unresolved problems.
Ease of Deployment: The setup process for Commvault Complete Data Protection is complex, time-consuming, and may require outside help. The lack of sufficient documentation and online resources adds to the difficulty. Some users consider Dell NetWorker's setup to be effortless, but some said it was somewhat complex.
Pricing: Commvault may need to lower its price to attract customers in certain regions and customer segments. Some reviewers consider Dell NetWorker to be expensive, while others find it to be reasonable and cheaper than other options with similar features.
ROI: Commvault Complete Data Protection offers significant cost savings. Some enterprise customers estimated that they saved between $100,000 to $300,000 by reducing labor costs, speeding up backup and recovery, and implementing remote access. Users have provided no feedback about Dell NetWorker’s ROI so far.
Comparison Results: Commvault Complete Data Protection is a robust and flexible solution with the potential to save customers money, but users say the setup is too complex and it needs better support for container-based systems. Dell NetWorker is regarded as a reasonably priced, high-performing backup solution with a user-friendly GUI. At the same time, many users were dissatisfied with Dell’s support and asked for improvements in reporting and documentation.
"It's an enterprise product. It's a stable product. We have good support. Almost all databases are in the scope."
"What I find valuable is restoring the complete server. Restoring files is also valuable, but I like restoring the server because you don't have to rebuild a new one."
"Commvault has a unique administration platform with more features than its competitors."
"When an interruption takes place due to an incident, the signaling and notification are very extensive."
"One of the most valuable features is the encryption which helps save you from ransomware. Because the data is already encrypted, it cannot be encrypted again."
"We are using a KVM system in our cloud, and this solution works very well with it."
"Commvault is a very stable product."
"We recommend this product for people who are running the Oracle Virtualization Manager."
"Deduplication is the most valuable feature of this solution."
"Storage-wise, EMC is user-friendly."
"The solution is very user-friendly. After setting up five machines for our customers we teach them how to set up the agent and start doing their backups. It is very easy for them once they see how to do it, they like to do it on their own."
"Technical support for this solution is very good."
"It is the best umbrella, serving the best applications."
"The standout feature of Dell NetWorker is its expertise in handling our VMware environment."
"It is scalable software. All you need to increase is its RAM and CPU. It's pretty easy."
"The GUI is the best feature. It's very good and easy to use."
"The tool must improve the 1-Touch recovery of Oracle and Active Directory."
"The product does not provide an option to save a copy of data on-premises."
"One issue we face is the complexity of the console. That could be improved on. It takes users time to get familiar with Commvault. On average, it takes our customers between one and three months to learn it. The console and the way you configure Commvault have very advanced settings. It takes time to understand how it works."
"I would like to see more customizable reports. I have reports going right now, but the daily report, for example, shows something like 40 jobs that ran when there are just a few endpoints on there. I'd like to just know if the endpoint was successfully backed up, not how many times. More customizable reports would be nice to have."
"I would like them to keep working on the new web interface to migrate out of the old interface because the old interface is a bit complex. It was driving customers away because of the complexity. If they migrate everything (100 percent of the features), this would make the product be perfect."
"Commvault could make the product more cost-effective on the public cloud side. We are using this solution to back up whatever is still on-prem. We are not using it to back up what is on the public cloud because we have a native backup solution for that, which is provided by the vendor. As our footprint gets bigger, we will continue to evaluate this, but the last time that we did a cost analysis, the cost was not comparable to the solution that public clouds are offering."
"I really struggled to configure HyperScale X as there was a lack of detailed documentation."
"It takes a lot of technical expertise to implement. Commvault could increase the training it provides to customers and partners."
"The web console could be a lot better."
"The user interface is hard to use, it should be simplified. There are a lot of web-based management interfaces which they should consider."
"It is a little buggy at times, which is the only thing that I dislike about this product."
"The price could be cheaper."
"Since the product is not on the front banner of Dell, the support may not be the best."
"We have faced problems with the initial configuration of the solution."
"The front end of the solution could improve. The user-friendliness is lacking."
"It's complex in nature."
Commvault Cloud is ranked 3rd in Backup and Recovery with 104 reviews while Dell NetWorker is ranked 14th in Backup and Recovery with 73 reviews. Commvault Cloud is rated 8.6, while Dell NetWorker is rated 7.8. The top reviewer of Commvault Cloud writes "Provides excellent visibility and helps reduce costs and time". On the other hand, the top reviewer of Dell NetWorker writes "A stable tool that has an easy-to-use GUI that enables quick restoration". Commvault Cloud is most compared with Veeam Backup & Replication, Rubrik, Veeam Backup for Microsoft 365, Azure Backup and AvePoint Cloud Backup, whereas Dell NetWorker is most compared with Dell PowerProtect Data Manager, Dell Avamar, Veeam Backup & Replication, Veritas NetBackup and Dell PowerProtect DD (Data Domain). See our Commvault Cloud vs. Dell NetWorker report.
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