Cortex vs N-able MSP Manager comparison

Cortex and N-able are both solutions in the IT Service Management (ITSM) category. Cortex is ranked #21 with an average rating of 8.0, while N-able is ranked #25 with an average rating of 7.0. Additionally, 66% of Cortex users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

Cortex

Read 3 Cortex reviews

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25 Comparison Views

66% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

259 Views
178 Comparison Views

100% willing to recommend

Cortex

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

N-able MSP Manager and Cortex are both key players in the IT service management category. N-able MSP Manager is notable for its affordability and timely support, while Cortex offers greater versatility and comprehensive features at a higher price point.

Features: N-able MSP Manager provides streamlined ticketing, efficient time tracking, and client management, excelling in simplicity and seamless integration with N-able products. Cortex, on the other hand, features extensive automation, advanced analytics, and robust customization, attracting businesses seeking in-depth data insights.

Ease of Deployment and Customer Service: N-able MSP Manager's cloud-based deployment is straightforward, supported by responsive assistance for quick setup and troubleshooting. Cortex requires a more detailed deployment process due to its complex features, offering guided support aligned with its tailored experience approach.

Pricing and ROI: N-able MSP Manager's competitive pricing structure and easy implementation facilitate a rapid ROI, appealing to cost-sensitive buyers. Cortex, although more expensive, presents a strong ROI potential with its enhanced capabilities, favoring those who prioritize advanced functional value.

To learn more, read our detailed Cortex vs. N-able MSP Manager Report (Updated: April 2025).

Buyer's Guide

Cortex vs. N-able MSP Manager

April 2025

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Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex

Ranking in IT Service Management (ITSM)

21st

Average Rating

8.0

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in IT Service Management (ITSM)

25th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Help Desk Software (23rd)

Featured Reviews

NikhilSharma1

Senior Technical Lead at Happiest Minds Technologies

Provides comprehensive network visibility and helps us identify threats efficiently

The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.

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Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's stability is generally good."

"It was easy to integrate Cortex with existing infrastructure and other tech tools."

"The solution's most valuable feature is writing playbooks."

"I am impressed with the tool's integration with our mail system."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"This is a premier product and it has been around for a long time."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

Cons

"It's quite lagging and not very fast."

"It would be more beneficial to integrate threat intelligence in Cortex."

"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"The tool needs to improve its customization of the user interface."

Pricing and Cost Advice

"Cortex is an expensive solution."

"Cortex XDR is a costly solution."

"It's cheaper compared to its competitors."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"Don't get scared of the price tag because it's definitely worth it."

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Questions from the Community

What is your experience regarding pricing and costs for Cortex?

Cortex is an expensive solution.

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What needs improvement with Cortex?

It would be more beneficial to integrate threat intelligence in Cortex.

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What is your primary use case for Cortex?

With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.

See all answers

What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

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What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

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Comparisons

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SolarWinds Web Help Desk vs N-able MSP Manager

Compared 100% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2025

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Help Desk Software

March 2025

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Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

Cortex is a robust data analysis and automation platform designed for streamlining complex workflows and enhancing decision-making for professionals across industries. Its functionalities aim to provide efficiency and accuracy, catering to the demands of a tech-savvy audience.

Cortex offers a comprehensive suite of tools tailored for data-driven environments, focusing on seamless integration and workflow automation. It assists users in processing large datasets with precision, ensuring valuable insights are delivered effectively. The platform's adaptability allows for customization to specific industry requirements, making it a versatile choice for businesses seeking to optimize performance. While Cortex is equipped with powerful features, users may find room for improvement in areas like scalability and user experience enhancement, ensuring it evolves to meet future technological advancements.

What are Cortex's most valuable features?

Data Processing: Efficient handling of large volumes of data ensures precision in analysis.
Workflow Automation: Streamlines repetitive tasks for improved productivity.
Integration Capabilities: Seamless connection with existing systems for unified operations.
Customization Options: Flexible settings tailored to industry-specific needs.
Real-time Insights: Delivers immediate data-driven insights for informed decision-making.

What benefits should users look for?

Time Efficiency: Significant reduction in time spent on manual data handling.
Cost Reduction: Automation leads to decreased operational costs over time.
Improved Accuracy: Enhanced precision in data analysis and reporting.
Scalability: Ability to grow and adapt as requirements change.
Informed Decisions: Access to real-time data improves strategic decision-making.

Cortex finds application in industries such as finance, healthcare, and manufacturing, where data accuracy and efficiency are crucial. In finance, it aids in risk assessment and fraud detection. Healthcare benefits from its data handling to streamline patient management and improve treatment protocols. In manufacturing, Cortex optimizes supply chain processes and resource allocations. Its adaptability to specific industry requirements emphasizes its utility as a versatile tool in data-driven settings.

Cortex

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Information Not Available

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

Cortex vs. N-able MSP Manager

April 2025

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