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N-able MSP Manager vs SolarWinds Web Help Desk comparison

N-able and SolarWinds are both solutions in the Help Desk Software category. N-able is ranked #24 with an average rating of 7.0, while SolarWinds is ranked #18 with an average rating of 9.0. N-able holds a 0.7% mindshare in HDS, compared to SolarWinds’s 1.0% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 85% of SolarWinds users who would recommend it.
N-able MSP Manager
Read 4 N-able MSP Manager reviews
  • 354 Views
  • 270 Comparison Views
100% willing to recommend
SolarWinds Web Help Desk
Read 7 SolarWinds Web Help Desk reviews
  • 713 Views
  • 346 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

SolarWinds Web Help Desk and N-able MSP Manager are competing solutions in IT service management. N-able MSP Manager has a strong position in features and ease of deployment.

Features: SolarWinds Web Help Desk offers extensive ticket management, asset management, and automated workflows, facilitating streamlined services. N-able MSP Manager excels with cloud-based service automation, efficient task scheduling, and seamless integrations with remote management tools, adding robust functionality for enhanced operations.

Room for Improvement: SolarWinds Web Help Desk could benefit from streamlined setup processes, enhanced cloud capabilities, and improved integration options. N-able MSP Manager could improve by expanding asset tracking, offering more comprehensive on-premise support, and diversifying reporting features to match SolarWinds.

Ease of Deployment and Customer Service: SolarWinds Web Help Desk involves complex setup due to its feature-rich nature but offers reliable on-premise deployment and support. N-able MSP Manager provides simpler cloud-based deployment, ensuring quick configuration and responsive customer service aligning with agile processes.

Pricing and ROI: SolarWinds Web Help Desk presents higher initial costs but delivers ROI with its broad feature suite. N-able MSP Manager offers a cost-effective entry with lower setup costs, maximizing ROI through scalable solutions as needs evolve, appealing to budget-conscious businesses seeking long-term value.

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To learn more, read our detailed N-able MSP Manager vs. SolarWinds Web Help Desk Report (Updated: December 2024).
Buyer's Guide
N-able MSP Manager vs. SolarWinds Web Help Desk
December 2024
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Helped 824,067 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
4.2
N-able MSP Manager support is generally satisfactory, with prompt responses and live interaction, though chat reliance can be inconvenient.
No sentiment score available
 

Scalability Issues

Sentiment score
7.5
N-able MSP Manager excels in scalability, enabling seamless expansion for MSPs through flexible subscriptions and cloud-based infrastructure.
No sentiment score available
 

Stability Issues

Sentiment score
8.5
N-able MSP Manager is highly stable and reliable with minimal issues, thanks to significant infrastructure investments.
No sentiment score available
 

Room For Improvement

N-able MSP Manager needs deployment simplification, better reporting, increased integration, and more EDR options for diverse organizational needs.
 

Valuable Features

N-able MSP Manager offers centralized management, real-time reporting, and seamless integration for efficient ticketing and enhanced problem-solving.
SolarWinds Web Help Desk offers user-friendly ticket management, asset tracking, automation, reporting, and dashboards to enhance user experience.
 

Categories and Ranking

N-able MSP Manager
Ranking in Help Desk Software
24th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
IT Service Management (ITSM) (28th)
SolarWinds Web Help Desk
Ranking in Help Desk Software
18th
Average Rating
7.6
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Help Desk Software category, the mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. The mindshare of SolarWinds Web Help Desk is 1.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
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Shadi Shaar - PeerSpot reviewer
Supports case and incident reporting with responsive support
Some features in the product are supposed to run. However, if they don't, it may require some time to configure or fix them, such as asset management. We have been struggling with asset management in SolarWinds Web Help Desk. The software offers a range of features that we haven't fully utilized, such as inventory management and an approval system. While we are utilizing the asset management functionality, there have been some defects that need addressing. Some users prefer to have another big interface, but unfortunately, this option is not available in SolarWinds Web Help Desk.
Read full review
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Top Industries

By visitors reading reviews
Computer Software Company
30%
Financial Services Firm
11%
Retailer
9%
Real Estate/Law Firm
7%
Educational Organization
79%
University
3%
Retailer
3%
Computer Software Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
See all answers
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
See all answers
What needs improvement with SolarWinds Web Help Desk?
Some features in the product are supposed to run. However, if they don't, it may require some time to configure or fix them, such as asset management. We have been struggling with asset management ...
See all answers
What is your primary use case for SolarWinds Web Help Desk?
SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the...
See all answers
What advice do you have for others considering SolarWinds Web Help Desk?
SolarWinds Web Help Desk could be beneficial for generating automated responses, such as ONIQ. Since we receive multiple cases from similar backgrounds, it would streamline the process if the syste...
See all answers
 

Comparisons

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JIRA Service Management vs N-able MSP Manager
Compared 100% of the time
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Zendesk vs SolarWinds Web Help Desk
Compared 36% of the time
ServiceNow vs SolarWinds Web Help Desk Logo
ServiceNow vs SolarWinds Web Help Desk
Compared 34% of the time
BMC Helix ITSM vs SolarWinds Web Help Desk Logo
BMC Helix ITSM vs SolarWinds Web Help Desk
Compared 30% of the time
More SolarWinds Web Help Desk Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
November 2024
N-able MSP Manager reportDownload N-able MSP Manager product report
Buyer's Guide
Help Desk Software
November 2024
SolarWinds Web Help Desk reportDownload SolarWinds Web Help Desk product report
 

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager
No data available
 

Learn More

N-able
SolarWinds
 

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

  1. Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
  2. Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
  3. Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
  4. Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
  5. Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
  6. Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.
 

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Instacart
Buyer's Guide
N-able MSP Manager vs. SolarWinds Web Help Desk
December 2024
Free Report: N-able MSP Manager vs. SolarWinds Web Help Desk
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.