Healthcare Informatics Consultant at Dammam University
Consultant
Top 20
2024-06-03T09:34:00Z
Jun 3, 2024
SolarWinds Web Help Desk could be beneficial for generating automated responses, such as ONIQ. Since we receive multiple cases from similar backgrounds, it would streamline the process if the system could recognize if a case has been previously addressed and suggest a solution to the end user. Overall, I rate the solution an eight out of ten.
I rate this solution an eight out of ten. Regarding advice to others, there's no need to do a proof of concept, you can try the solution and then subscribe to it.
IT Infrastructure and Security Manager with 5,001-10,000 employees
Real User
2022-01-30T06:37:00Z
Jan 30, 2022
SolarWinds is a very good application that provides you with a detailed monitoring capability of your network and assets. However, it's a little outdated compared to newer products that include protection and detection. I'd rate this solution as seven out of ten.
Vice President Delivery & Operations at Rezilyens
Real User
2021-09-23T11:07:26Z
Sep 23, 2021
I have worked with and configured SolarWinds, but I am not yet acquainted with all of its features. I haven't looked into all of them. Overall, I would rate SolarWinds Web Help Desk a six out of ten.
System Administrator at Colorado Coalition for the Homeless
Real User
2020-07-28T06:50:00Z
Jul 28, 2020
My advice would to definitely look at the interface and make sure that you like the interface. I don't really like the interface compared to Service Desk, it was jarring to switch from Service Desk to Web Help Desk when I changed positions. Now I'm used to it, it doesn't bother me anymore, but I really did not like it when I first started using it. You should definitely look at the interface and make sure that you like the interface. In the next release, I would like to see categories and an improved UI. I don't know if it provides an interface for end-users or not, if it does, we don't use that. It would be nice for it to have a good interface for end-users, we just have people send emails that create tickets which is what we also did with Service Desk at my last job. I think having a web interface for the user to submit a ticket is a nice idea. I would rate SolarWinds Web Help Desk a six out of ten. Mainly because of the interface and some of the functionality that it doesn't have that we had in the other solutions I tried.
IT Consultant at a tech services company with 51-200 employees
Real User
Top 5
2019-10-02T11:08:00Z
Oct 2, 2019
This is a good solution, but the GUI is really old-fashion and needs to be updated. I can use it, and it meets my requirements, but I expect it to be better. I would rate this solution a seven out of ten.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
SolarWinds Web Help Desk could be beneficial for generating automated responses, such as ONIQ. Since we receive multiple cases from similar backgrounds, it would streamline the process if the system could recognize if a case has been previously addressed and suggest a solution to the end user. Overall, I rate the solution an eight out of ten.
I rate this solution an eight out of ten. Regarding advice to others, there's no need to do a proof of concept, you can try the solution and then subscribe to it.
SolarWinds is a very good application that provides you with a detailed monitoring capability of your network and assets. However, it's a little outdated compared to newer products that include protection and detection. I'd rate this solution as seven out of ten.
I have worked with and configured SolarWinds, but I am not yet acquainted with all of its features. I haven't looked into all of them. Overall, I would rate SolarWinds Web Help Desk a six out of ten.
My advice would to definitely look at the interface and make sure that you like the interface. I don't really like the interface compared to Service Desk, it was jarring to switch from Service Desk to Web Help Desk when I changed positions. Now I'm used to it, it doesn't bother me anymore, but I really did not like it when I first started using it. You should definitely look at the interface and make sure that you like the interface. In the next release, I would like to see categories and an improved UI. I don't know if it provides an interface for end-users or not, if it does, we don't use that. It would be nice for it to have a good interface for end-users, we just have people send emails that create tickets which is what we also did with Service Desk at my last job. I think having a web interface for the user to submit a ticket is a nice idea. I would rate SolarWinds Web Help Desk a six out of ten. Mainly because of the interface and some of the functionality that it doesn't have that we had in the other solutions I tried.
This is a good solution, but the GUI is really old-fashion and needs to be updated. I can use it, and it meets my requirements, but I expect it to be better. I would rate this solution a seven out of ten.