System Administrator at Colorado Coalition for the Homeless
Real User
2020-07-28T06:50:00Z
Jul 28, 2020
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
The pricing is based on the volume of customers or users utilizing the product.
The licensing is cheap.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable. The licensing fees are fine.
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.