System Administrator at Colorado Coalition for the Homeless
Real User
2020-07-28T06:50:00Z
Jul 28, 2020
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
Once installed, it runs like a charm and doesn't ever crash.
SolarWinds is scalable as far as adding devices and servers.
It is easy to use.
It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for.
The most valuable feature of this solution is the assets management module.